Helen was so patient with Ambassador cruise line who took ages to answer the phone and deal with the query. My patience would have gone but she kept her cool and just kept holding. Eventually she got... See more
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See what reviewers are saying
This is for Hays travel at Skippers Lane but I cant find it, anyway thankyou Lili for once again sorting our holiday, lovely friendly young lady.
Company replied
Staff are amazing, we didn’t feel at all rushed, Shaun went through everything and all different hotels until we found the perfect one for us and then managed to get it to our price range. Excellent c... See more
Company replied
After already going to Tui which weren't very helpful with our holiday search and doing most of our research ourselves we went to Hays and met Lauren. Although we knew exactly which hotel and resort w... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Linthorpe Road, TS1 5BS, Middlesbrough, United Kingdom
- 01642 247555
5.0
Excellent
1k reviews
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Brilliant service
I’ve always booked through hays travel hays travel. Service is superb staff and very professional.
6 November 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this feedback we appreciate very much!
See you again for the next holiday!
Thankyou Rosie
Sean is very professional at getting…
Sean is very professional at getting you what you want for your budget
3 November 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this feedback!
It does not go unoticed :)
Thanks again Sean
Hays 2026 holidays booked
We went into Hays to book our holiday for 2026 and we were greeted with smiles and a warm welcome.
The lady who we sat with was very helpful, very polite and friendly.
We booked up for 2 weeks in September in the sun to Spain and then booked another week in June to Spain.
26 October 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review!
So happy you were pleased with in store service :)
Many Thanks Kelly
The lady was really helpful and looked…
The lady was really helpful and looked at lots of different holidays for us.
18 October 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review, so happy you were pleased with the service you received from Helen in store :)
Many Thanks - Helen
Very efficient and friendly
19 October 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this lovely review! So happy you were pleased with the booking in store and service received. See you again for your next booking :)
Thankyou Sean
Staff always friendly.
16 October 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review! So happy you were pleased with the service in store. Many Thanks,
Rosie
A fantastic easy to book experience by…
A fantastic easy to book experience by very knowledgeable professionals who go out of their way to help . Booked at the shop about to move in Middlesbrough with Kelly and team fir years would recommend and never go anywhere else thanks everyone
14 October 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for this lovely review!
We really appreciate it! So happy that you were pleased with the service in store and we look forward to helping you with your next holiday!
Many Thanks, Kelly
Brilliant!
Brilliant!! As usual staff are so helpful when trying to find us the best holiday package. Sean was great he managed to find us the right holiday accommodation, in our preferred resort. Our preferred airport and date and time for travelling 10/10
12 October 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for this lovely review! We really appreciate it!
So happy that you were pleased with the service in store and we look forward to helping you with your next holiday!
Many Thanks, Sean
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for taking the time to write this review. Happy that you were pleased with the service and that we could help with your holiday plans.
Many Thanks, Kelly
Very helpful lady Kelly
Very helpful lady Kelly, started messaging on messenger then email and I needed somewhere close to my nieces wedding venue and this lady found one for us and reasonably priced good location and good flight times, answers all my questioning detail, I’ve used Hays quite a few times now and would highly recommend
4 October 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review! So happy you have always found our service friendly over the years, we looked forward to carry on booking your holidays!
Many Thanks Kelly
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review!
So happy you were pleased with service in store, see you for your next holiday!
Thankyou Diane
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou Angela for your feedback!
So happy I could help,
Thanks Lili
Excellent customer service
This was just the second time wechave booked through yourselves but once again you were 5 star, I believe the lady this time may have been called Helen she was very patient with us and her knowledge was great, we will be using your services all the time from now on, thank you so much
20 September 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review!
We are so happy you were pleased with the service in store, we look forward to helping you book your next holiday!
Many Thanks Helen
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review!!
Thanks Kelly
we always go to hays travel on…
we always go to hays travel on linthorpe rd middlesbrough because the staff are really helpful and always go out of their way to find us a good deal.
18 September 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thank-you for your feedback we really value it!
Many thanks Lili
Excellent service from Kelly at…
Excellent service from Kelly at linthorpe road branch always helpful in every way
18 September 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
So happy you were pleased with the service in store! See you for your next booking,
Kelly :)
Best team, always give us best deals
We have used hays now for years from me being young to now as adult. Always get us Cheapest deal with discounts, always tailored to our needs. We go away twice a year, always do the best.
Started off as customers, now like friends. Know us personally now and we have a chat.
Wouldn’t book a holiday without going to hays travel
Thank you again hays travel
Linthorpe road, Middlesbrough team
10/10 always
17 September 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for this review! So happy you feel this away about Rosie in store and the branch as a whole. We look forward to booking your next holidays for you!
Many Thanks Rosie
Always great service
Always great service, very friendly..I have been booking with hays for over 25 years
24 September 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review! So happy you have always found our service friendly over the years, we looked forward to carry on booking your holidays!
Many Thanks Sean
Always use Hays Travel Linthorpe Road…
Always use Hays Travel Linthorpe Road .Have used them for years. Staff so friendly and helpful .
14 September 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review, so happy you were pleased with the service in store.
Many Thanks
Kelly
Excellent customer service
Lillie has been excellent, she helped me book the holiday I wanted and also preempted my need for information on visas to Australia.
20 September 2025
Reply from Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review!
So happy you were pleased with what was booked in store for you.
Many Thanks
Lili
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