Never had a problem with Hays Travel Middleton, always smiling, polite and courteous. Very helpful finding ur holiday in a price bracket that suits me.and family. Never go anywhere else and my consult... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff always go that extra mile to find exactly what your looking for, catering to your needs. Adele in Hays Middleton works so hard to find the perfect holiday , searches the best prices , is pati... See more
Company replied
I feel sometimes I have personal assistants. The booking process ive seen a massive improvement. The girls always keep me informed straight away if there are any changes to my flights. All the l... See more
Company replied
Amazing service! We’ve been booking holidays with Alison for over 20 years. She always understands our relevant holiday needs. The process has been personal, friendly and professional. There’s alway... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Suffield House, 26 Suffield Street, M24 1HB, Middleton, United Kingdom
- 0161 4645531
5.0
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer interaction
Good customer interaction. Friendly and did everything they said they would
10 June 2026
Reply from Hays Travel - Middleton
Good Morning Ralph,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Benidorm and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
The member of staff that dealt with our…
The member of staff that dealt with our enquiry was very helpful and found us the best deal available.
11 June 2026
Reply from Hays Travel - Middleton
Good Morning Lynn,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
Thank you for your feedback and thanks for booking with us!
We hope you have a fab time in Morecambe and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Happy Hays Customer
Always go the extra mile for you and nothing is too much trouble. All staff are excellent, very pleasant, helpful and supportive. They have a good booking process and service and I have never had any problems. A big thank you to Alison who tirelessly searches the systems until she finds what you are looking for. When Alison is on holiday she always gives clear and precise handover information to her colleagues who pick up in her absence - Thank you Nicola.
5 out of 5 and would definitely recommend.xxx
11 June 2026
Reply from Hays Travel - Middleton
Good Morning Joan,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! I will be sure to pass on your kind words onto Alison and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you for booking for us!
We hope you have a fab time in Tenerife and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Adele was excellent
Adele was excellent, she listened to what we wanted and spent time finding just what we were looking for. Highly recommended, definitely use Hays Travel again ! Pete & Shirley.
8 June 2026
Reply from Hays Travel - Middleton
Good Morning Peter,
Thank you so much for your lovely review! We are so glad you were pleased with Adele's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Adele and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Ibiza and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Fantastic support and advice from Adele…
Fantastic support and advice from Adele definitely efficient and professional will recommend to friends and family
10 June 2026
Reply from Hays Travel - Middleton
Good Morning Melanie,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! I will be sure to pass on your kind words onto Adele and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you for booking with us!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Reply from Hays Travel - Middleton
Good Morning Peter,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Greece and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
I always book with Hayes travel the…
I always book with Hayes travel the service is excellent Adele was really patient with us and found us a brilliant holiday to Benidorm. Thank you Adele x
2 June 2026
Reply from Hays Travel - Middleton
Good Morning Lorraine,
Thank you so much for your lovely review! We are so glad you were pleased with Adele's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Adele and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Benidorm and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Difficult Customers ha ha
Jessica from welcoming us and all way through could not of do more and her experience showed 100%
And the other two ladies who have spoke to us on the phone have also been very good x
29 May 2026
Reply from Hays Travel - Middleton
Good Morning Rae,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! I will pass on your kind words onto Jess and I am sure she will be frilled to hear this!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Reply from Hays Travel - Middleton
Good Morning David,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Lanzarote and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Came in to store yesterday
Came in to store yesterday staff were very friendly, booked a holiday and when I got home I noticed there was a slight issue with the total cost of the holiday. This was sorted extremely quickly, even on a Sunday with the shop being closed. I messaged them on Facebook and someone responded very quickly and the manger rang me personally to correct this. Thank you for taking all the stress of booking a holiday away
7 June 2026
Reply from Hays Travel - Middleton
Good Morning Adele,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We are so glad we managed to help you solve your slight issues and we appreciate your feedback!
We hope you have a fab time in Benidorm and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Just first class service from the girls…
Just first class service from the girls as always.
6 June 2026
Reply from Hays Travel - Middleton
Good Morning Gerard,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Croatia and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Excellent service.
5 June 2026
Reply from Hays Travel - Middleton
Good Morning Keith,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Gran Canaria and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Great knowledge of the area we are…
Great knowledge of the area we are going to and very lovely lady who organised everything for us 👍👍
15 May 2026
Reply from Hays Travel - Middleton
Good Morning Maria,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Benalmadena and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Reply from Hays Travel - Middleton
Good Morning Debbie,
Thank you so much for your lovely reviews! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Very helpful and friendly staff
Very helpful and friendly staff. Always go the extra mile to help me organise and book my group holidays and trips.
26 May 2026
Reply from Hays Travel - Middleton
Good Morning Janice,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Tenerife and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Familiar face with Great input lady has…
Familiar face with Great input lady has previously always come Good for us listening to our needs and preferences not let us down Yet😎
2 June 2026
Reply from Hays Travel - Middleton
Good Morning Christian,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Greece and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Very good at finding the right holiday…
Very good at finding the right holiday for my family
23 May 2026
Reply from Hays Travel - Middleton
Good Morning Julie,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Benidorm and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Reply from Hays Travel - Middleton
Good Morning Tim,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Tenerife and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
First Cruise Booked with Excellent Personal Service
What made the experience great was the helpful, patient and personal service. Lindsey spent a lot of time with us on Friday looking into cruise options, even though we didn’t really know what we wanted. When we returned on Monday, Natalie was also very helpful and looked at the quote we had found elsewhere. Hays Travel were professional, approachable, and gave us confidence by offering face-to-face support in a physical shop.
2 June 2026
Reply from Hays Travel - Middleton
Good Morning Stephen,
Thank you so much for your lovely review! We are so glad you were pleased with Lyndsey's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Lyndsey and I am sure she will be frilled to hear this! We appreciated your feedback and thank you for booking with us!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Reply from Hays Travel - Middleton
Good Morning David,
Thank you so much for your lovely review! We are so glad you were pleased with Adele's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Adele and I am sure she will be frilled to hear this!
We hope you have a fab time in Greece and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.