Never had a problem with Hays Travel Middleton, always smiling, polite and courteous. Very helpful finding ur holiday in a price bracket that suits me.and family. Never go anywhere else and my consult... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff always go that extra mile to find exactly what your looking for, catering to your needs. Adele in Hays Middleton works so hard to find the perfect holiday , searches the best prices , is pati... See more
Company replied
I feel sometimes I have personal assistants. The booking process ive seen a massive improvement. The girls always keep me informed straight away if there are any changes to my flights. All the l... See more
Company replied
Amazing service! We’ve been booking holidays with Alison for over 20 years. She always understands our relevant holiday needs. The process has been personal, friendly and professional. There’s alway... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Suffield House, 26 Suffield Street, M24 1HB, Middleton, United Kingdom
- 0161 4645531
5.0
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We booked our first cruise on Saturday…
We booked our first cruise on Saturday and Jess couldn’t have been more helpful and informative
31 May 2026
Reply from Hays Travel - Middleton
Good Morning Karen,
Thank you so much for your lovely review! We are so glad you were pleased with Jess's service at Hays Travel Middleton I will be sure to pass on your kind words onto Jess and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you for booking with us!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Reply from Hays Travel - Middleton
Good Morning Karen,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Thailand and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Holiday booking
Isabelle always books my holiday. Lovely young lady, service with a smile, knows her stuff. All the staff in hays Middleton are amazing
31 May 2026
Reply from Hays Travel - Middleton
Good Morning Samantha,
Thank you so much for your lovely review! We are so glad you were pleased with Isabelle's service at Hays Travel Middleton I will be sure to pass your kind words onto her and I am sure she will be frilled to hear this! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Turkey and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Reply from Hays Travel - Middleton
Good Morning James,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate you feedback and thank you for booking with us!
We hope you have a fab time in Benidorm and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
I’ve booked with hays Middleton many…
I’ve booked with hays Middleton many times and as normal they go above and beyond to find you the right holiday as we have special needs like a certain type of pool and room as one of us is disabled I would like to mention Paige who has booked our holiday many times and she really does go above and beyond and find you the right holiday for the right price.
22 May 2026
Reply from Hays Travel - Middleton
Good Morning Lisa,
Thank you so much for your lovely review! We are so glad you were pleased with Paige's service at Hays Travel Middleton I will be sure to pass on your kind words onto Paige and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Tunisia and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
The travel agent was very good went…
The travel agent was very good went through everything with us very nice girl.
29 May 2026
Reply from Hays Travel - Middleton
Good Morning Jayne,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! And thank you for booking with us!
We hope you have a fab time in Ibiza and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Welcoming experience
Always made to feel welcome staff very knowledgeable regarding different travel companies and locations.
Happy to help find the best deal for you
29 May 2026
Reply from Hays Travel - Middleton
Good Morning Gail,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Portugal and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
A nice welcome as we walked,we were…
A nice welcome as we walked,we were seen straight away by Lexi.
Although she was training Lexi handled our enquiry very professionaly and explained everything we needed to know to make our booking.
All the staff were very friendly,overall a very pleasant experience.
It's good they are still proper travel agents like Hays Travel where you speak to a person.
Very happy customers.
Will definitely use again.
28 May 2026
Reply from Hays Travel - Middleton
Good Morning Robert,
Thank you so much for your detailed review! We are so glad you were pleased with Lexi's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Lexi and I am sure she will be frilled to hear this!
We hope you have a lovely time on your ABBA trip to London and make some amazing memories! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Lynsey was absolutely very helpful and…
Lynsey was absolutely very helpful and polite and nothing was too much trouble for her she helped us out with all we needed to do We would definitely recommend Hays Travel Middleton too all our family and friends
24 May 2026
Reply from Hays Travel - Middleton
Good Morning Margaret,
Thank you so much for your lovely review! We are so glad you were pleased with Lyndsey's service at Hays Travel Middleton! And it is so good to hear that you would recommend us to your family and friends!
We hope you have a fab time in Palma Nova and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Always helpful very good customer…
Always helpful very good customer service always use Hays travel they are the best
22 May 2026
Reply from Hays Travel - Middleton
Good Morning Linda,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
A holiday to the Maldives was cancelled…
A holiday to the Maldives was cancelled Adelle and Gaynor where amazing and found and booked a new holiday for our 50th wedding anniversary they where both fantastic same hotel same accommodation same dates and saved us 500. Pounds. all within 24 hours of our cancellation
Big Thank you to both
21 May 2026
Reply from Hays Travel - Middleton
Good Morning June,
Thank you so much for your lovely review! We are so glad you were pleased with Adele's service at Hays Travel Middleton! We are so glad she managed to sort you out!
We hope you have the best time in Maldives and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
The young lady that assisted me in my…
The young lady that assisted me in my travel requirements and destination. she was very helpful and informative. She also got me a goid deal. I am very satisfied with the service and I will be using you again.
This is the first time I have used your travel agent for booking a holiday.
14 May 2026
Reply from Hays Travel - Middleton
Good Morning,
Thank you so much for your lovely review! We are so glad you were pleased with Isabelle's service at Hays Travel Middleton! I will be sure to pass on your lovely words onto Izzy and I am sure she will be frilled to hear this!
We hope you have a fab time in Tunisia and make some amazing memories! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
It was a joy to enter the shop and find…
It was a joy to enter the shop and find more than one young lady eager to help us.We sat with Lindsay who was a superb help to two 81 year old ladies. Other members of staff added comments about Portugal and Lindsay was remarkably patient and very knowledgeable. She found us a fabulous 4 star hotel filling all our requirements. Sue and I cannot thank her enough. The cup of coffee was also perfect! In fact we went out singing with staff joining in.
The girls worked together as a team and provided a lovely atmosphere.
Special mention to super star Lindsay. X
21 May 2026
Reply from Hays Travel - Middleton
Good Morning Kay,
We appreciate your detailed review! We are so glad you were pleased with Lyndsey's service at Hays Travel Middleton! I will be sure to pass on your lovely review to Lyndsey and I am sure she will be frilled to hear this!
We hope you have a fab time in Portugal and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Reply from Hays Travel - Middleton
Good Morning Andrew,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Tenerife and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Friendly and efficient.
21 May 2026
Reply from Hays Travel - Middleton
Good Morning Joan,
Thank you so much for your feedback! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time on your coach tour and make some amazing memories! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
vary helpful staff and easy booking…
vary helpful staff and easy booking process i would always recommend hays travel .
20 May 2026
Reply from Hays Travel - Middleton
Good Morning Nigel,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Skiathos and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Five Star support
Easy, reliable, friendly and professional as always. Great to have you on my side as I look to explore the world.
20 May 2026
Reply from Hays Travel - Middleton
Good Morning Chris,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton we appreciate your feedback!
We hope you have a fab time exploring the world and we are so glad to be able to help you achieve this! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Excellent service
12 May 2026
Reply from Hays Travel - Middleton
Good Morning Sue,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Your agent was very helpful and helped…
Your agent was very helpful and helped me to decide on the perfect cruise for all my needs
17 May 2026
Reply from Hays Travel - Middleton
Good Morning Elleanor,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
Jess will be thrilled with your lovely comments, I will pass your kind words onto her! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Reply from Hays Travel - Middleton
Good Morning Alan,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a lovely holiday! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.