Hays Travel - Morpeth Reviews 

1,278
TrustScore 5 out of 5

4.9

4 Market Place, NE61 1HG Morpeth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Joanne was extremely helpful and really took the time to understand what we were looking for and searched for the best deal for us, especially flight times, as it was a short break and my daughter nee... See more

Company replied

Rated 5 out of 5 stars

Welcoming and attentive who listened to our needs and requirements. Natalie was very helpful and clear explaining the different aspects of the booking and assured us Hays would be with us every step... See more

Company replied

Rated 5 out of 5 stars

Having gone into Hays at Morpeth with a specific hotel and destination in mind Vicky was more than helpful in, not only locating it, but also searching other sites to get the best price for us. She... See more

Company replied

Rated 5 out of 5 stars

Vicky the lady we spoke to went over and above to make sure we got the best deal for our five day break to new York ...she went through everything clearly and was so helpful...we will definitely go ba... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 4 Market Place, NE61 1HG, Morpeth, United Kingdom

  • 01670 897461

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,278)

125,148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you Derek,
I know you will have a fab time over there and i have taken on board the advice you gave me for when i take my daughter so thank you for that :)
Joanne

Rated 5 out of 5 stars

Great Service

I had seen a holiday on one of your FB pages and went in to store to book . Joanne in the Morpeth branch quickly booked the holiday for me . Great experience from start to finish

1 February 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

We're happy to hear that booking your holiday was a great experience! We appreciate you choosing us, and we're grateful for your positive feedback Joanne :)

Rated 5 out of 5 stars

…A Wheelchair User & her 86 year old Mother.

The amount of care & attention given to planning a holiday is second to none. Any worries or concerns that you may initially have about the possibility of going away are quickly dispersed. This is helped by a friendly and knowledgeable team who have a combined skill of finding solutions that allow everyone to access a great holiday.
Robyn H in particular took a great deal of time and effort to fine tune many details with our booking, that elsewhere may have possibly created a barrier in stopping us from taking a holiday. With her assistance and skill in tweaking & changing a few variables, we are very much looking forward to our upcoming holiday.
This experience in booking a holiday with Hays has allowed us to increase our confidence without any worries.
A big THANKS to Hays, Morpeth.
A Wheelchair User & her 86 year old Mother.

5 February 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Hi Linda :)

Thank you for you're lovely review as always!
It makes me happy knowing that I can help you & Doreen with the bookings of your holidays.

It's always a pleasure, Linda.
Pop in after your holiday and tell me all about it x - Robyn H

Rated 5 out of 5 stars

All staff went above and beyond to…

All staff went above and beyond to ensure we got the holiday we wanted. Especially Robyn the assistant manageress and Natalie too.
Very very happy with service received. We've always booked through Hays and will continue to do so

5 February 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you so much for your lovely review. I am so pleased we managed to get you sorted, I hope you both enjoy the Maldives and have a much deserved relaxing break. Robyn W

Rated 5 out of 5 stars

On the ball

Helpful and informative. They always listen to what you require from the start and advise when you are not really sure.

5 February 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

H

We appreciate you taking the time to leave us such a fantastic review! We are so glad to hear that I could provide helpful and informative advice. Have the best time on your cruise.

Thanks Ella :)

Rated 5 out of 5 stars

When I booked this time it was with…

When I booked this time it was with Joanne. As usual Joanne aimed at finding me the best trip. Nothing is ever to much trouble, always going above and beyond to deliver exceptional service. Thank you Joanne and all the staff at Hays Travel Morpeth for all you do.

7 January 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you Sandra, It is always a pleasure to find you what you are looking for and of course i love our little chats while you are in store :)

Have the best time in Budapest

Joanne

Rated 5 out of 5 stars

Always use a brilliant coany

Great service by Natalie,full of knowledge and with
Good advice.helped us to find a suitable holiday,distance of flight was paramount, so we are truly happy.
Brilliant Company,who never fail to come up trumps
For us,
Keep up the Brilliant work.

27 January 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you Philip for taking the time to leave this lovely review im sure you will have the best time in Gran canaria :) - Natalie

Rated 5 out of 5 stars

Very friendly team

Very friendly team, the lady that helped us book our holiday was professional, friendly and so helpful! Highly recommend the Morpeth branch, sure we will be back to book our next holiday.

26 January 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

I appreciate you taking the time to leave us such a wonderful review! So pleased to get this holiday booked and I'm sure you will all love the Zafiro hotel. Look forward to helping you again for any future travel plans! Thanks Vicky

Rated 5 out of 5 stars

I went to our local branch to make…to book a girls weekend away

I went to our local branch to make enquires about a trip and as ever, I was welcomed with a friendly professional attitude. She found me a deal, which was recorded on the system, to ensure after speaking with other members of my party, I could then just pop in and confirm this booking. A couple of days later, I did that and everything was completed and we are extremely satisfied customers. Great friendly service.

31 January 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Hi Jill,
Thank you so much for the lovely review :)
I hope you girls have a lovely time in London

Rated 5 out of 5 stars

Robyn as always

Robyn as always, was very welcoming, accommodating and gave us very useful info regarding the holiday we wanted to book….managed to get a good deal ! She’s an asset to your company ..

1 February 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you for a lovely review - It was lovely to see you both again. I hope you all have a lovely time and your sister enjoys exploring her 50th country. Robyn W xx

Rated 5 out of 5 stars

Professional friendly knowledgeable

Professional friendly knowledgeable

31 January 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you for leaving a lovely review, I am pleased we found the perfect holiday for you and your family! Hopefully we will see you for your next holiday.

Thank you,
Ella :)

Rated 5 out of 5 stars

Warm friendly welcome by agents

Warm friendly welcome by agents. Helped my sister and I through the process of booking our holiday and gave us advice and information when required.

29 January 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thankyou veronica for this lovely review hope you have the best time in Jersey- Vicky :)

Rated 5 out of 5 stars

Rachael was very helpful in making sure…

Rachael was very helpful in making sure we chose the cruise that was suitable for our needs

30 January 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you for sharing your experience. It was a pleasure to get this Cruise booked for you. When the time comes i'm sure you will both have a fabulous time. Kind Regards Rachael

Rated 5 out of 5 stars

Always fun and easy to book a hol!

Robyn always makes it fun and easy to book! Listening to what we need and getting the best price - never let down yet!

17 January 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thanks so much for the review! Always enjoy a good catch up while booking your amazing trips - see you soon for the next one :) Robyn W xx

Rated 5 out of 5 stars

Holiday booking to Gran Canaria

We booked a holiday to Gran Canaria last Saturday at the Morpeth travel agents. The staff are always friendly and pleasant when we go in. The service was excellent and the travel agent so knowledgeable. The advice she gave us helped to inform our choice of holiday and resort. Our first option is always to go to Hays. Thank you !

18 January 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

We appreciate you taking the time to share your kind words. We're so glad to hear that our team's knowledge and friendly service helped you choose the perfect holiday in Gran Canaria. Thank you for your continued trust in us!

Thanks Rachael

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look