Hays Travel - Morpeth Reviews 

1,275
TrustScore 5 out of 5

4.9

4 Market Place, NE61 1HG Morpeth, GB


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Rated 5 out of 5 stars

Joanne was extremely helpful and really took the time to understand what we were looking for and searched for the best deal for us, especially flight times, as it was a short break and my daughter nee... See more

Rated 5 out of 5 stars

Welcoming and attentive who listened to our needs and requirements. Natalie was very helpful and clear explaining the different aspects of the booking and assured us Hays would be with us every step... See more

Company replied

Rated 5 out of 5 stars

Having gone into Hays at Morpeth with a specific hotel and destination in mind Vicky was more than helpful in, not only locating it, but also searching other sites to get the best price for us. She... See more

Company replied

Rated 5 out of 5 stars

Vicky the lady we spoke to went over and above to make sure we got the best deal for our five day break to new York ...she went through everything clearly and was so helpful...we will definitely go ba... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 4 Market Place, NE61 1HG, Morpeth, United Kingdom

  • 01670 897461

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,275)

124,458 reviews in the last 12 months

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Rated 5 out of 5 stars

We book with Hays all the time

We book with Hays all the time
( morpeth branch ) our travel agent is usually Robyn she's lovely and very helpful she knows our budget and what we like and over the years we've book long haul cruises & European holidays and with Hays we have not been disappointed

22 June 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

We are so pleased to hear about your continued loyalty and wonderful experiences with us. It is always my pleasure arranging your Holidays.

Kind Regards
Robyn

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service. Real care and detail taken for me as a customer. Joanne was particularly patient and has excellent attention to detail.

28 June 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Vanessa Chirnside,

We are so pleased to hear our team provided such fantastic service and care. Thank you for your kind words! I hope you have the best time on your USA multicentre

Kind Regards
Joanne

Rated 5 out of 5 stars

Very helpful and professional service

Very helpful and professional service

28 June 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Thank you for your review! I am so pleased we managed to get you booked for your amazing trip to Sydney and hope you both have a fantastic time! - Rachael :)

Rated 5 out of 5 stars

Unsurpassed service at Hays Morpeth.

Welcomed by staff as soon as we entered. Excellent professional expertise. Vicky's knowledge and retention of our requirements enables us to book with absolute confidence. Advising us of forthcoming suitable cruises recently meant that we were able to book two further Fred Olsen cruises on day of issue.

17 June 2026
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Reply from Hays Travel - Morpeth

Thank you so much for your kind words, It is always my pleasure arranging your holidays , I love to see new destinations that I know you will love and I always think of you so you don't miss out.

Kind Regards
Vicky

Rated 5 out of 5 stars

Great service

Great service, helped us from as soon as we entered the shop. Friendly & flexible.

21 June 2026
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Reply from Hays Travel - Morpeth

Thank you so much for the lovely review.

I hope you have a fabulous honeymoon in Thailand.

Natalie

Rated 5 out of 5 stars

We've booked holidays here for last…

We've booked holidays here for last four years, as the staff are so friendly, extremely helpful and take the time to explain everything, the service is excellent, also the location in Morpeth is so convenient.

19 June 2026
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Reply from Hays Travel - Morpeth

We are so pleased to hear you consistently enjoy booking your holidays with us. We appreciate your kind words about our friendly and helpful service I hope you love your Adriatic Cruise

Kind Regards
Joanne

Rated 5 out of 5 stars

Fantastic …

From the moment I walked in I felt welcomed by all the girls working there. They all said hi to me, I was served by Joanne and she was very helpful. She even got my holiday cheaper than I had expected. I never go anywhere else to book a holiday as the girls working at Morpeth branch are true professionals. Thanks for all your help 👍🏽

19 June 2026
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Reply from Hays Travel - Morpeth

We are so pleased to hear you felt welcomed and received such helpful service. It's wonderful that we could exceed your expectations and make your holiday booking so easy! Thank you for your kind words and enjoy Gran Canaria

Kind Regards
Joanne

Rated 5 out of 5 stars

as always staff knew what I wanted

as always staff knew what I wanted. Always very friendly and helpful. Things went very smoothly and, I'm very happy, Thankyou Joanne

18 June 2026
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Reply from Hays Travel - Morpeth

Pamela ,

We're so glad to hear everything went smoothly and you're happy with our service! Thank you for your kind words and I hope you have a fab time in Cyprus

Kind Regards
Vicky

Rated 4 out of 5 stars

Easy to travel

Everything was organised easy from flight to coach to hotel - Same for the return journey.
Hotel was great as the advertised

30 May 2026
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Reply from Hays Travel - Morpeth

We are so pleased to hear that your travel arrangements, from flight to hotel, were so well organized. Thank you for your review!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Great service. Thank you Robyn and Natalie.

We had a great experience with Robyn and Natalie, they could not have been more helpful. Boy did they know their stuff. They found the right dates and flight times that suit us. My Husband has never had so much fun handing money over !!

14 June 2026
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Reply from Hays Travel - Morpeth

We are so happy to hear you had such a wonderful experience! We appreciate your kind words and are delighted our team could assist you so effectively. Thank you for sharing your positive feedback Have a lovely time in Fuerteventura.

Kind Regards
Robyn W Hays Travel

Rated 5 out of 5 stars

I wouldn’t go anywhere else to book a…

I wouldn’t go anywhere else to book a holiday, Robyn H was so helpful, even downloaded the Hayes app and added all my holidays on , brilliant service 🌞

14 June 2026
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Reply from Hays Travel - Morpeth

We are so glad to hear you had such a positive experience with us. Thank you for your kind words and loyalty!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Natalie, Travel Consultant, Morpeth

Natalie the Travel Consultant was extremely pleasant and helpful throughout the booking. She explained everything clearly to me.

11 June 2026
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Reply from Hays Travel - Morpeth

We are so pleased to hear you had such a positive experience with us. We appreciate your kind words! have a lovely time in Lagos

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Fantastic service and Joanne was…

Fantastic service and Joanne was fantastic

12 June 2026
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Reply from Hays Travel - Morpeth

We are so glad you had a fantastic experience with us. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Always excellent service from Natalie

Always excellent service from Natalie. Pleasant, helpful and efficient.

21 May 2026
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Reply from Hays Travel - Morpeth

Hi Jean thanks so much for the lovely review have the best time on your river cruise. - Natalie:)

Rated 5 out of 5 stars

The effort that the staff in the…

The effort that the staff in the morpeth branch is second to none ,they go the extra mile to make sure you have the best holiday. Very quick and efficient, very polite and of course brilliant at their jobs .

7 June 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

hey Helen :)

Thanks for your lovely review!
I hope you & Aly have a great time on the cruise!
we cant wait to hear all about it x - Team Morpeth

Rated 5 out of 5 stars

helpful hays

your member of staff that seen to us,was very helpful and pleasant ,and a friendly smile .thanks again hays travel olive& keith

7 June 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Always a pleasure :) We hope you have a wonderful time in Lanzarote :)

Rated 5 out of 5 stars

Booking the easy way

Robyn H made booking our holiday a very pleasant experience she was helpful friendly and very informative explaining everything to us would definitely use Hays again

6 June 2026
Hays Travel - Morpeth logo

Reply from Hays Travel - Morpeth

Hi Mary :)
Thanks for the lovely review, I hope you & James have a great time in Santa Ponsa x

Robyn H :)

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