Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more
Company replied
Location
Switch locationUnit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB
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All I can say is Andy is fantastic and very patient. We were in with him last week and then back in yesterday to book a holiday. He went through different destinations with us. The booking process... See more
Company replied
Great customer service and the lady Lanlana really worked hard to find the holiday with winter sun and within our budget. Would definitely recommend Hays Travel
Company replied
Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom
- 02830480030
4.9
Excellent
608 reviews
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I contacted the agency by reply email…
I contacted the agency by reply email to email I got stating that I am on a trip to Mayamar for 13 nights but I am booked for Thailand for 9 nights - I emailed them to confirm what trip I on 6 days ago but no one has gotten back to me!
23 January 2026
Reply from Hays Travel - Newry
Hello Claudia, thank you for taking the time to talk to us about the issue you have raised. We have left you a voicemail today with an update.
If we can help with anything else at all please let contact the Store directly.
I can't fault my
I can't fault my
Experience at all , I had Kerry for my enquiries and booking she had all the time in the world for me for my 50 questions and enquiries and give me
So much feedback on her own personal experience and opinion .
I was very grateful of her honest and genuine advice and very happy with my service xx
22 January 2026
Reply from Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff member Kerrie , we hope you have a lovely Holiday.
Reply from Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff members , we hope you have a lovely Holiday.
Friendly advice and help in finding a…
Friendly advice and help in finding a suitable holiday
17 January 2026
Reply from Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff members , we hope you have a lovely Holiday.
Reply from Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff members , we hope you have a lovely Holiday.
Very pleasant and helpful staff.
16 January 2026
Reply from Hays Travel - Newry
Thank you for leaving us a 5 Star Review , we hope you have a lovely Holiday
Hays Travel Newry
Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made booking very quickly and efficiently. Also, very thorough, checked re travel insurance and advised re the currency bureau. Would definitely return here.
15 January 2026
Reply from Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff member Shona , we hope you have a lovely Holiday.
Great customer service.All travel reps…
Great customer service.All travel reps I've spoken to are friendly & helpful.
Prompt replies on queries.
17 January 2026
Reply from Hays Travel - Newry
Thank you for your 5 Star and kind words about our staff members , we hope you have a lovely holiday.
The staff goes over and beyond to get…
The staff goes over and beyond to get you your holiday and as cheap as they can.
6 January 2026
Reply from Hays Travel - Newry
Thank you so much for your 5 Star Review :)
The chap we dealt with Andy was very…
The chap we dealt with Andy was very helpful and checked a lot of queries we had
11 January 2026
Reply from Hays Travel - Newry
Thank you for your 5 star review and Kind words, we hope you have a fantastic holiday :)
I have been booking holidays with Hays…
I have been booking holidays with Hays for the past seven years I would not think of going anywhere else.There friendly staff are always ready to go the next mile to make sure that you get the best holiday at the best price for you. Dan
11 January 2026
Reply from Hays Travel - Newry
Thank you for your 5 star review and Kind words, we hope you have a fantastic holiday :)
The newry team is amazing
The newry team is amazing. Andy served me and he couldn't have been more helpful. 100/10
1 January 2026
Reply from Hays Travel - Newry
Thank you for the 5 star review and kind words , we hope you have a great holiday :)
Reply from Hays Travel - Newry
Thank you for your 5 star review and Kind words, we hope you have a fantastic holiday :)
This lady is excellent just booked my…
This lady is excellent just booked my honeymoon. I’m able to pay over six months which has made it easier with no deposit. Thank you happy new year
7 January 2026
Reply from Hays Travel - Newry
Thank you for your 5 star review and Kind words, we hope you have a fantastic holiday :)
the staff are so helpful and can't do…
the staff are so helpful and can't do enough for you to make sure you get the holiday you are looking for..
20 December 2025
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
Great experience with Kerrie
Great customer service and professionalism from Kerrie. Had everything sorted for me exactly what i asked for - and amazing price too! Thanks Kerrie and team Newry
18 December 2025
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
Great customer service!
Excellent customer service from the team!
Very helpful with any questions I had and prompt response to calls and emails 😃
10 December 2025
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
Shona was so accommodating nothing was…
Shona was so accommodating nothing was a problem.
12 December 2025
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
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