Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more
Company replied
Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB
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Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more
Company replied
All I can say is Andy is fantastic and very patient. We were in with him last week and then back in yesterday to book a holiday. He went through different destinations with us. The booking process... See more
Company replied
Great customer service and the lady Lanlana really worked hard to find the holiday with winter sun and within our budget. Would definitely recommend Hays Travel
Company replied
Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom
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We always book with Hayes travel, the staff are knowledgeable, helpful and very friendly. We know we will always get the holiday we are looking for.

Reply from Hays Travel - Newry
Excellent customer service and staff go the extra mile.

Reply from Hays Travel - Newry
Dealing with Linda was a very pleasant experience, her telephone manner was impeccable. Linda was very understanding in whatever was asked of her, and completed my trip in no time at all, would congratulate her and Hays Travel, thank you so much.

Reply from Hays Travel - Newry
they explain in detail every aspect of the holiday

Reply from Hays Travel - Newry
The staff were extremely helpful and very quick to reply to my queries. Great experience.

Reply from Hays Travel - Newry
Respectful and swift - Kerrie quickly understood my request and came back to me very quickly with a proposal and cost.

Reply from Hays Travel - Newry
The experience was great with Lynda when we booked our holiday she took her time and explained everything we needed to know Hays Travel are a brilliant company.

Reply from Hays Travel - Newry
Staff were extremely helpful and took time to explain to me what was involved in my holiday especially as I was booking to bring my baby on her first holiday they answered any questions or concerns I had

Reply from Hays Travel - Newry
Excellent service from Hays Travel in the process of booking a trip to Thailand for my wife and I.
Everything about the trip was expertly explained and made it a seamless process. Thank you Niamh & Shona.

Reply from Hays Travel - Newry

Reply from Hays Travel - Newry
Staff at Newry Branch are very friendly, ready to help every step of the way, answering any questions & offering any knowledge they have on resorts & accommodation, especially Niamh.

Reply from Hays Travel - Newry
The agent was very helpful and made the booking quickly

Reply from Hays Travel - Newry
So quick to book and sort out holiday. Really helpful and polite. Excellent service and great people.

Reply from Hays Travel - Newry
The lady we dealt with Shona was excellent. She was very helpful and knowledgeable and did a lot for us to get our trip organised.

Reply from Hays Travel - Newry
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