Lanlana was fantastic in helping us find our last minute family holiday! She researched so many destinations and hotels until we found one that suited our needs. She kept us informed on our room reque... See more
Company replied
Location
Switch locationUnit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ Newry, GB
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All I can say is Andy is fantastic and very patient. We were in with him last week and then back in yesterday to book a holiday. He went through different destinations with us. The booking process... See more
Company replied
Great customer service and the lady Lanlana really worked hard to find the holiday with winter sun and within our budget. Would definitely recommend Hays Travel
Company replied
Called to book a holiday after previously speaking with Shona. As usual the experience in this store was a very positive one. Dealt with Shona who was very friendly, listened to what I wanted and made... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 40 Buttercrane Shopping Centre, Buttercrane Quay, BT35 8HJ, Newry, United Kingdom
- 02830480030
4.9
Excellent
607 reviews
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Very informative and was able to answer…
Very informative and was able to answer all questions sufficiently
10 December 2025
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
First cruise
First cruise booked very easily and quickly with a very experienced agent.
7 December 2025
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
Fly/Cruise
From start to finish Hayes were amazing from booking the holiday to taking payments over the phone explaining any queries you might have? When we arrived at the airport the reps were all there to receive us and help us with all our luggage, stickers ect and we all got free drinks on arrival when we are on the cruise. A representative called Paula was on board and she was absolutely excellent and extremely helpful . Any questions you may have had for her, I would highly recommend Hayes travel. They were pleasure to deal with.
15 November 2025
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
Very positive experience
I dealt with Kerrie from Newry and she was extremely helpful , explaining everything and getting back to me when I needed more time to think about it.
I didn’t feel any pressure to book there and then .
3 December 2025
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
Staff very helpful and informative got…
Staff very helpful and informative got us the best deal
27 November 2025
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
Helpful and speedy
Got info that was available, was messaged back immediately. Easy access to pay deposit. Friendly repore with staff member.
22 November 2025
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 4 Star Rating.
Reply from Hays Travel - Newry
We're so glad that you had a positive experience and appreciate you taking the time to share your feedback with us and leaving us a 5 Star Rating.
Hays Travel is friendly and efficient very easy to deal with
Really good service on line and on the phone. This is very reassuring when traveling long haul.
12 November 2025
Reply from Hays Travel - Newry
Thank you for your 5 star review and kind words about our service :)
Reply from Hays Travel - Newry
Thankyou for your review. :)
Lalana and Andy are so helpful
Lalana and Andy are so helpful , nothing s too much bother to them.
7 November 2025
Reply from Hays Travel - Newry
Thank you for your 5 star review and kind words about Andy & Lanlana :)
Reply from Hays Travel - Newry
Thank you for your 5 star review and Kind words regarding Andy :)
Reply from Hays Travel - Newry
Thank you for your 5 star review and kind words regarding Lanlana :)
Very helpful and informative booking…
Very helpful and informative booking with Hays travel.
7 October 2025
Reply from Hays Travel - Newry
thankyou for your lovely review
Great service in Newry branch
Great customer service from Andy in Newry branch and was able to give us advice on where to stay as he used to work as a rep. Would definitely recommend
5 October 2025
Reply from Hays Travel - Newry
Thank you for your 5 star review and great feed back on our Agent Andy !
Big thank you
A Big thank you to the staff off Hays travel buttercrane, especially Niamh & Lynda for organising our forthcoming break to suit our needs it was much appreciated.
Thanks Martin .
1 October 2025
Reply from Hays Travel - Newry
Thank you for your kind words and 5 star review !
Andy was very informative and helpful
Andy was very informative and helpful. Very patient when we had so many questions.
1 October 2025
Reply from Hays Travel - Newry
Thank you for your 5 Star review and taking the time to review our service ! :)
Andy was most helpful in every way in…
Andy was most helpful in every way in finding & booking a holiday for us.
30 September 2025
Reply from Hays Travel - Newry
Thank you for your 5 Star Review and kind words , we hope you have a Fantastic Holiday !
As always Hays travel is a pleasure to…
As always Hays travel is a pleasure to deal with. Andy is so pleasant and nothing is too much bother. Excellent service.
29 September 2025
Reply from Hays Travel - Newry
Thank you for your 5 Star Review , we hope you all have a fantastic Holiday :)
We arrived in Portugal at 8 40 and went…
We arrived in Portugal at 8 40 and went to the easy jet meeting place and were told some one forgot to get a mini bus but a taxi was on its way at10 .40 still no taxi we got in with 3 other and 2 more the driver could not find any off our hotels or apartments we finally got to the apartments at 11 43 pm
10 September 2025
Reply from Hays Travel - Newry
Hello Mr Martin , this Review is based on the service you have received from Hays Travel Newry and for the booking Agent Kerrie.
If you can please update your review to show this.
We are so sorry to hear of the issues you have faced regarding your transfers to resort and we will forward these onto the operator as they will not see this on the Trustpilot.
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