Always a good experience going in Hays. All the consultants are amazing and so knowledgeable. Nothing is too much trouble. They never rush you, they will listen to what you need and they will Taylor a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super helpful, my phone line was terrible but Tanya was patient and called me back several times! Really happy with the offer and the booking process was super slick.
Company replied
We always book our holidays from your Travel shop in Newton Abbot, The staff are very friendly with a friendly atmosphere, we tend to see Emma Smith as she has helped us for a number of years booking... See more
Company replied
I spoke to Fern right at the end of the day to book a holiday. I’d not been into the Newton Abbot shop or dealt with Hays Travel previously but Fern was so good. She listened and took all the informa... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 Courtenay Street, TQ12 2DT, Newton Abbot, United Kingdom
- 01626 202021
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Entered shop 16.30
Entered shop 16.30. Had good clear communication, three main choices. All booked by 10.00 the next day. Perfect, as we didn't know where to go , or what we wanted. Brilliant.
23 May 2026
Reply from Hays Travel - Newton Abbot
Thank you for your very kind comments which are greatly appreciated.
Nicky was great
Nicky was great, very helpful and sorted out holiday just as we wanted , thank you
28 May 2026
Reply from Hays Travel - Newton Abbot
Thank you for your kind comments. Great as always to arrange your trip. I hope you have a great time.
First Cruising. We were seen as soon as we entered the…
We were seen as soon as we entered the shop, the member of staff was helpful informative and efficient. We didn't feel pressured into making a decision there and then.
16 May 2026
Reply from Hays Travel - Newton Abbot
Thank you very much for your booking and kind feedback :)
Reply from Hays Travel - Newton Abbot
Thank you ever so much for taking the time out to leave me a review, I do appreciate it. It was a pleasure to be able to assist you. Debbie
Our holiday booking from start to…
Our holiday booking from start to finish was dealt with in such a professional way Emma was so kind and welcoming to us both and she went above and beyond to help us with everything we needed to know to book our holiday successfully a big thank you to her .
16 May 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for such a lovely review. I was pleased to be a part of your booking and hope you both have the holiday you deserve. I am here whenever you need me. Best wishes, Emma
Great booking experience.
Anne at the Newton Abbot branch was fantastic and arranged our cruise for next year much cheaper than advertised on the Cunard website. Very grateful for all
her hard work, super personality and knowledge which made for a very easy and enjoyable experience. Thank you.
18 May 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your very kind comments which are greatly appreciated. It was an absolute pleasure to meet you all and to assist with organising your cruise.
The most helpful staff who really…
The most helpful staff who really support all your queries & concerns. Very friendly & kind very pleased we have booked with them.
28 April 2026
Reply from Hays Travel - Newton Abbot
Thank you for your lovely feedback :)
Good experience
Very helpful, every query was answered at the time, no"I'll get back to you"
13 May 2026
Reply from Hays Travel - Newton Abbot
Thank you for your lovely feedback :)
Staff showed extreme knowledge on our…
Staff showed extreme knowledge on our proposed holiday plans. with good personal /polite / one to one dealings. took time to listen and good feedback.
Certainly would consider them again for holiday plans
14 May 2026
Reply from Hays Travel - Newton Abbot
We're delighted to hear our team provided excellent, knowledgeable service and took the time to listen. We appreciate your kind feedback.
Reply from Hays Travel - Newton Abbot
Thank you for your kind feedback:)
Sally was extremely helpful and booked…
Sally was extremely helpful and booked our holiday very professionally
13 May 2026
Reply from Hays Travel - Newton Abbot
Thank you very much for your booking and kind feedback :)
Always an absolute pleasure.
Always an absolute pleasure seeing the team at Newton Abbot. Thank you for your kind and generous service, there really is nowhere else for us.
11 May 2026
Reply from Hays Travel - Newton Abbot
Fabulous feedback for our team. Thank you so much for taking the time.
Lauren was extremely helpful and…
Lauren was extremely helpful and efficient. we will always use Hayes.
10 May 2026
Reply from Hays Travel - Newton Abbot
Thank you for your feedback :)
Brilliant
Met with a smile told exactly what i need to know with no waffle any questions answered with a smile happy to wait when I phoned the wife for her input all good
30 April 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your very kind comments which are greatly appreciated.
Great staff at Newton Abbot branch
Great staff at Newton Abbot branch, Anne basically did everything for us when booking a cruise, completely stress free & will be with us every step of the way, good currency exchange too very quick 😁
3 May 2026
Reply from Hays Travel - Newton Abbot
Thank you for your very kind comments which are greatly appreciated.
A pleasant experience
The booking of a hire car was carried out efficiently and politely with suitable questions and all of my queries answered well. However, given the price I needed to pay, I wonder whether a better deal might have been found, the solution appearing to have been through a preferred supplier.
6 May 2026
Reply from Hays Travel - Newton Abbot
Thank you for your feedback. I do appreciate it and the opportunity I had to discuss this further with you to let you know how we find our prices. As always we look forward to being of further assistance in the future. Have a wonderful holiday, Debbie
Efficient friendly service
6 May 2026
Reply from Hays Travel - Newton Abbot
Thank you for your kind feedback, it is much appreciated, Debbie
You are the priority
Debbie only wants the very best for you and your holiday. Nothing appears to be too much trouble and she approaches everything with good humour and a welcoming smile.
6 May 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your feedback, I really do appreciate it and I am sure you will both have a wonderful time, a trip I would love to do myself :) Debbie
Reply from Hays Travel - Newton Abbot
Thank you for your lovely review, really lovely to assist you once again :) Debbie
Nicki was fabulous
Nicki was fabulous, as always, and booked the perfect cruise for me. She handled every detail seamlessly. I’ve been booking with her for over 20 years, and she consistently delivers a brilliant holiday every time.
5 May 2026
Reply from Hays Travel - Newton Abbot
Thank you for your kind comments, can't believe its that long since I started booking your Holidays! Lovely as always to see you and arrange your next trip. Have a great time.
Many thanks
Nicki
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.