Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly,... See more
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See what reviewers are saying
I just booked a holiday today with the newtownabbey branch. everything was explained correctly and the sales person knew their stuff.
Andrea was Fantastic, from beginning to end,explained everything, very polite and knowledgeable. (Give her a rise ) Mr Joseph Mcferran.
I have been trying to search myself for a suitable holiday but just couldnt find the right one. I phoned Hays travel gave the lady a broad idea of what i wanted, and she found me the perfect holiday w... See more
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom
- 02893180023
5.0
Excellent
2k reviews
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Staff were pleasant and informative.
20 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Jim,
Thank you so much for your lovely feedback!
I will ensure this is passed onto the team!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hey Thomas,
Thank you so much for your lovely feedback :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Joan,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Amy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Really straight forward process
Really straight forward process. Explained to Amy where we wanted to go and what dates and she found us a good deal in a good hotel.
24 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Josh,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Amy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
I came in looking to book a hen do
I came in looking to book a hen do, Lucy was more than helpful and exceeded all the needs for our party. Lucy is a great asset to the team!
22 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Sophie,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Lucy!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Hays staff are the best
Staff had time to listen and to search for a holiday which was right for us
Very friendly and approachable
Laura ticked all the boxes for us
22 January 2026
Reply from Hays Travel - NewtownAbbey
Hi John,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Laura
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Knowledgeable and friendly staff
21 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Thomas,
Thank you so much for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Marty,
Thank you so much for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Andrea was so helpful and patient…
Andrea was so helpful and patient getting us set up booking our cruise
Always so friendly x
20 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Frances,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Andrea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Helpfull Amy
Amy, the young lady who booked our holiday was very pleasant and helpful. She tried several times to get us a suitable flight time in addition to our accommodation.
19 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Brendan,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Amy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Was not straightforward but dealt with…
Was not straightforward but dealt with expertly with your member of staff
20 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Desmond,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Helpful and friendly consultants
Our consultant Sharon was so down to earth and helpful. We went in with a list of requirements and she managed to meet them all. Would recommend Hays Travel Newtownabbey to everyone
19 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Carol,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The young lady we spoke with couldn’t…
The young lady we spoke with couldn’t have been more helpful. She did our booking very efficiently & answered all our questions. She also listened to our rambling anecdotes about previous cruises with patience.
14 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Margaret,
Thank you for your lovely feedback!
I will ensure this is passed onto Amy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Great team in Abbeycentre
We had never cruised before and Sharon was so knowledgeable and helpful -sharing great insight and tips to help us choose the right cruise for us.
14 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Lynsey,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Cruise holiday booking
Staff were friendly, very helpful and knowledgeable and offered a great deal When decided to go ahead, booking was completed without any problems and documents received. Any queries I had were answered very quickly
14 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Mrs McCauley,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi William,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Excellence guidance and advice from…
Excellence guidance and advice from Lyndsay based on her personal knowledge of Turkey,
Thanks again
12 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Stuart,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Met at the holiday show in Belfast
Met at the holiday show in Belfast. A lovely helpful lady very cheerful and informative about Turkey and its hotels and resorts.. we booked a package holiday with her and left feeling confident that all will go smoothly. Her name is Lindsey and she’s a great asset for the company.
10 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Pauline,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Aoife,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Carolynn has been absolutely wonderful
Carolynn has been absolutely wonderful. Five star customer service. I always book with the ladies in Abbey Centre Hays as they are always so friendly, helpful and professional 🙂
11 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Ruth,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
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