Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly,... See more
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See what reviewers are saying
My husband went down to book it as a surprise for me and we went down to the Abbey Centre and Andrea was so helpful and you know she loves her job for she explained everything so here's to a happy hol... See more
I would definitely say we got great ser besides getting our. Holiday away. We were recommended by a member of staff who had been the year before how to get the best 9f the break away. The staff we're... See more
Company replied
I have been trying to search myself for a suitable holiday but just couldnt find the right one. I phoned Hays travel gave the lady a broad idea of what i wanted, and she found me the perfect holiday w... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom
- 02893180023
5.0
Excellent
2k reviews
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Helpful advice
Friendly & knowledgeable staff. Able you advise & listen to what you’re looking for in a holiday.
7 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Evelyn,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Carolyn was amazing!
Carolyn was amazing!
So helpful with giving us all the information needed and helping us book our dream holiday!
Definitely will be one to remember..thank you so much for such a wonderful experience 😊
7 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Stephanie,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn!
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Very helpful and lovely
6 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Marie,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
We had a lovely girl called lindsey
We had a lovely girl called lindsey, she was so helpful, helping us to choose our next holiday.
4 February 2026
Reply from Hays Travel - NewtownAbbey
Hi June,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay!
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
First class advice about our first cruise
First class advice about our first cruise holiday. Staff were excellent, very helpful and friendly. Very professional. They told us all we needed to know about our cruise.
4 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Jeannie,
Thank you for your lovely feedback!
I will ensure this is passed onto the team!
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Lucy was great I saw a trip on Hayes …
Lucy was great I saw a trip on Hayes Facebook site and Lucy booked everything for me
27 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Beverly,
Thank you for your lovely feedback!
I will ensure this is passed onto Lucy.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Cruising.
Linsdy was our representative and helped us so much she also was very helpful and very knowledgeable about the cruises. We now are looking forward to our trip to the Norwegian Fords. Keep up the great work. We will return.
25 January 2026
Reply from Hays Travel - NewtownAbbey
Hi William,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Patricia,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The staff member was really helpful
The staff member was really helpful. She had first hand information about the location we were enquiring about. Simplifying our choice of hotel.
2 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Laura,
Thank you for your lovely feedback!
I will ensure this is passed onto Laura
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Alison,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi John,
Thank you for your lovely feedback!
I will ensure this is passed onto Andrea
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
THE STAFF ARE WELCOMING AND HELPFUL…
THE STAFF ARE WELCOMING AND HELPFUL ..THEY HELPED US ON FING A NICE HOLIDAY AND GIVING US GOOD DETAIL S ON WHAT TO DO BEFORE WE GO ON OUR HOILDAY
25 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Brendan,
Thank you for your lovely feedback!
I will ensure this is passed onto the team!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Brilliant customer service
As always I was made to feel very welcome, the branch is bright and clean. I have booked with Sharon several times in the past. She makes you feel that nothing is too much trouble and listens to what you actually want, therefore finding the perfect holiday for you and its not just about the sale
31 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Jacqueline,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Your agent was efficient and pleasant.
24 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Errol,
Thank you for your lovely feedback!
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Robert,
Thank you for your lovely feedback!
I will ensure this is passed onto the team!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Rosemary,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Payment
I tried to pay over the phone but it wouldn't go through.
The manager came onto the phone and then sent me a link via email to pay.
The staff were very patient with me until I finally made the payment through the link.
20 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Veronica,
Thank you so much for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Staff were pleasant and informative.
20 January 2026
Reply from Hays Travel - NewtownAbbey
Hi Jim,
Thank you so much for your lovely feedback!
I will ensure this is passed onto the team!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hey Thomas,
Thank you so much for your lovely feedback :)
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Joan,
Thank you so much for your lovely feedback!
I will ensure this is passed onto Amy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
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