Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly,... See more
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See what reviewers are saying
I just booked a holiday today with the newtownabbey branch. everything was explained correctly and the sales person knew their stuff.
Andrea was Fantastic, from beginning to end,explained everything, very polite and knowledgeable. (Give her a rise ) Mr Joseph Mcferran.
I would definitely say we got great ser besides getting our. Holiday away. We were recommended by a member of staff who had been the year before how to get the best 9f the break away. The staff we're... See more
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom
- 02893180023
5.0
Excellent
2k reviews
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Sharon was lovely to speak to very…
Sharon was lovely to speak to very knowledgeable pleasant and helpful she sorted me out with a holiday leaving out nothing even informing me of work being carried out in the resort
A great ambassador for Hays travel who I always book with year after year is keep up the good work
10 May 2026
Reply from Hays Travel - NewtownAbbey
Hi Jane,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Amazing customer service
Amazing customer service. All staff were very helpful and full of information and advice to help us book our holiday. Stress free and easy to book. Thank you so much we can’t wait to get away
5 May 2026
Reply from Hays Travel - NewtownAbbey
Hi Christopher,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Helpful and pleasant.
4 May 2026
Reply from Hays Travel - NewtownAbbey
Hi Carol,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
TOP CLASS EXPERIENCE
FROM THE MOMENT WE STEPPED INSIDE THE STORE CAROLYNN MADE US FEEL WE WERE THE ONLY CUSTOMERS THERE. WE EXPLAINED WHAT OUR REQUIREMENTS WERE AND WITHIN 10 MINUTES SHE HAD PROVIDED US WITH 2 OPTIONS TO LOOK AT. HER ATTENTION TO DETAIL WAS 1ST CLASS. WE WERE BACK NEXT MORNING TO CONFIRM. BEST OF ALL IS WE PAID AND THAT IS ALL WE HAVE TO DO. CAROLYNN ASSURED US THAT SHE WILL COMPLETE ALL THE NECESSARY PAPERWORK FOR US. AN ABSOLUTE STAR. WONT BE THE LAST TIME WE WILL USE HAYS TRAVEL, THATS FOR SURE
3 May 2026
Reply from Hays Travel - NewtownAbbey
Hi John,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Colette,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Very welcoming and helpful…
Very welcoming and helpful and hopefully sorted us with a good holiday.
2 May 2026
Reply from Hays Travel - NewtownAbbey
Hi Joanne,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Lucy was a great help after an…
Lucy was a great help after an unhelpful experience with another member of staff.
Lucy noticed our lack of help & quickly rang us to fix & book our holiday.
28 April 2026
Reply from Hays Travel - NewtownAbbey
Hi Dawn,
Thank you for your lovely feedback!
I will ensure this is passed onto Lucy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Norma
Thank you for your lovely feedback!
I will ensure this is passed onto Andrea.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Great help all around very pleasant.
Great help finding us flights and accommodation. Lots of good advice
23 April 2026
Reply from Hays Travel - NewtownAbbey
Hi Thomas,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Anne,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The staff where knowledgeable
The staff where knowledgeable, helpful and really listened to our needs. Useful advise and very patient. Sharon was amazing.
21 April 2026
Reply from Hays Travel - NewtownAbbey
Hi Mrs McCann,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Great service for a majorca booking
Great information and very patient with our children.
17 April 2026
Reply from Hays Travel - NewtownAbbey
Hi Jonathan,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Amy at Abbeycentre branch was very…
Amy at Abbeycentre branch was very patient and helpful. We didn’t know what we wanted and she helped narrow down our needs and wants to get us the right holiday booked.
17 April 2026
Reply from Hays Travel - NewtownAbbey
Hi Alison,
Thank you for your lovely feedback!
I will ensure this is passed onto Amy!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
A very professional job done well by…
A very professional job done well by Carolyn at the Lesley Centre Newtownabbey store made us feel at ease, talked through every aspect of our holiday, can't thank her enough.
11 April 2026
Reply from Hays Travel - NewtownAbbey
Hi David,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Ben,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Very professional service
9 April 2026
Reply from Hays Travel - NewtownAbbey
Hi David,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Peter,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Emma,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Julie-Anne,
Thank you for your lovely feedback!
I will ensure this is passed onto Brenda
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The travel agent called Lucy was…
The travel agent called Lucy was extremely helpful and pleasant. Nice experience altogether.
27 March 2026
Reply from Hays Travel - NewtownAbbey
Hi Alan,
Thank you for your lovely feedback!
I will ensure this is passed onto Lucy!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
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