Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly,... See more
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My husband went down to book it as a surprise for me and we went down to the Abbey Centre and Andrea was so helpful and you know she loves her job for she explained everything so here's to a happy hol... See more
I would definitely say we got great ser besides getting our. Holiday away. We were recommended by a member of staff who had been the year before how to get the best 9f the break away. The staff we're... See more
Company replied
I have been trying to search myself for a suitable holiday but just couldnt find the right one. I phoned Hays travel gave the lady a broad idea of what i wanted, and she found me the perfect holiday w... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom
- 02893180023
5.0
Excellent
2k reviews
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The knowledge that Lindsay had of…enjoyable experience
The knowledge that Lindsay had of turkey and the different hotels was excellent
21 March 2026
Reply from Hays Travel - NewtownAbbey
Hi John
Thank you for lovely feedback.
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
What made our experience great was the…
What made our experience great was the friendly staff , they found us exactly what we were looking for , we were given great tips and advice , we weren't rushed and all our questions were answered .
14 March 2026
Reply from Hays Travel - NewtownAbbey
Hi Lesley,
Thank you for lovely feedback.
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
An excellent booking experience!
I was greeted with a smile and a genuine friendly welcome.
The consultant was very helpful, efficient and answered all my questions; this resulted in me booking a City break on the spot.
I felt that I mattered as a person and not just as a paying customer.
Well done Laura and the Abbeycentre branch!
20 March 2026
Reply from Hays Travel - NewtownAbbey
Hi Michele,
Thank you for lovely feedback.
I will ensure this is passed onto Laura
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Sharen,
Thank you for lovely feedback.
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Such a friendly place
Such a friendly place. Great customer service. Thank you to the girls who helped book our holiday and sort out the money. Will definitely be back!!
28 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Gillian,
Thank you for lovely feedback.
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Excellent service from Carolynn
Excellent service from Carolynn. Wouldn’t us em any other company.
10 March 2026
Reply from Hays Travel - NewtownAbbey
Hi Lynda,
Thank you for lovely feedback.
I will ensure this is passed onto Carolynn.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Made a query on a holiday and Laura was…
Made a query on a holiday and Laura was very efficient and I was able to book it right away.
9 March 2026
Reply from Hays Travel - NewtownAbbey
Hi Dawn,
Thank you for your lovely comments
I will ensure this is passed onto Laura.
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Staff very friendly
Staff very friendly, efficient, went out of their way to get us the holiday we wanted at the best price , very impressed by all the staff and their commitment to helping customer , great customer relations! Will definitely book my next holiday with them , and have recommended them to my family &
Friends
26 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Wendy,
Thank you for your lovely comments
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Was so easy to book and fellow was so…
Was so easy to book and fellow was so professional and explained everything and so quick thank you
8 March 2026
Reply from Hays Travel - NewtownAbbey
Hi Geraldine,
Thank you for your lovely comments
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Andrea was very helpful and very…
Andrea was very helpful and very pleasant to deal with.
4 March 2026
Reply from Hays Travel - NewtownAbbey
Hi Patricia,
Thank you for your lovely comments
I will ensure this is passed onto Andrea
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Trevor,
Thank you for your lovely comments
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Good information and very detailed…
Good information and very detailed answering any questions we asked
27 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Mary,
Thank you for your lovely comments
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Lindsey was fantastic at her job
Lindsey was fantastic at her job, nothing was a bother, she searched loads of holidays for us, and had great knowledge of the holidays
2 March 2026
Reply from Hays Travel - NewtownAbbey
Hi Donna,
Thank you for your lovely comments
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Brilliant staff
I cant remember the girls name but she was so helpful and answered all my questions and give great advice !
23 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Selin,
Thank you for your lovely comments
I will ensure this is passed onto Laura.
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Always a pleasure when we book with
Always a pleasure when we book with Lindsay she has such knowledge on where to stay and places to go
28 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Michelle,
Thank you for your lovely comments
I will ensure this is passed onto Lindsay
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Pleasant travel agent
Pleasant travel agent. Hasn’t been to destination we booked but knowledgeable nevertheless ! Took time to offer advice and get back to me with quotes ! All in all a good experience !
28 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Denise,
Thank you for your lovely comments
I will ensure this is passed onto Andreea
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Very friendly and extremely…
Very friendly and extremely professional helped us select the perfect holiday thank you
1 March 2026
Reply from Hays Travel - NewtownAbbey
Hi Iain,
Thank you for your lovely comments
I will ensure this is passed onto Amy
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Friendly and very helpful
Staff friendly, very helpful, explained everything in detail looked at different travel routes so as to let us choose the best that suited us. Would highly recommend this store. Very impressed by Sharon
1 March 2026
Reply from Hays Travel - NewtownAbbey
Hi Stanley,
Thank you for your lovely comments
I will ensure this is passed onto Sharon
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
The staff are amazing and go the extra…
The staff are amazing and go the extra mile in getting the best holiday.
21 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Stacey,
Thank you for your lovely comments
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
Christmas Market in Krakow
I was looking for a Christmas Market 4 days away. Kimberley (Kim) helped me with my choice. Organised the flights Assist and the Hotel.
Kimberly (Kim) was very professional, polite and informative.
Would recommend her.
21 February 2026
Reply from Hays Travel - NewtownAbbey
Hi Patricia,
Thank you for your lovely comments :)
If you need anything else, please do not hesitate to contact the store
Many thanks,
Kim
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