We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more
Company replied
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See what reviewers are saying
I went to try and get a holiday booked for next year, I was dealt with a lovely girl called Ashleigh. Within roughly 10 minutes of looking at lots of holiday destinations and hotels we found a great... See more
Company replied
The girl that dealt with us, Kasie, was the ultimate travel agent: calm, courteous, enthusiastic, but above all exceptionally knowledgeable. She answered every query succinctly and gave expert advic... See more
Company replied
Entered the shop was spoke to right away by a girl called Kasey-Leigh give her my details and budget regarding a Cruise. She was very knowledgeable and was able to recomend Celebrity xcel cruise lin... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, United Kingdom
- 02891897639
4.9
Excellent
1k reviews
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Staff member was very knowledgeable
Staff member was very knowledgeable, friendly and approachable. She was very patient with us and made suggestions that will greatly improve our holiday.
31 May 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
STAFF VERY FRIENDLY AND HELPFUL
23 May 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
We're glad you enjoyed your experience. We appreciate your kind words.
Kind Regards
Hays Travel
I have booked many holidays through…
I have booked many holidays through Hays travel Newtownards. Jill took time to find me something that suited our budget and for dates that we could travel. Nothing was too much trouble
29 May 2026
Reply from Hays Travel - Newtownards
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect holiday within your budget.
Kind Regards
Hays Travel
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
You're staff member was extremely…
You're staff member was extremely helpful and friendly
31 March 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Caroline,
We are so pleased to hear you found booking easy. Thank you for your kind words.
Kind Regards
Very pleasant and helpful staff
17 May 2026
Reply from Hays Travel - Newtownards
We appreciate your kind words. We are glad our staff was helpful.
Kind Regards
Hays Travel
Holiday in Tenerife
It’s early days as we have just booked but so far so good, Anna was great helping us get what we were looking for.
17 May 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Thank you for your kind words
Very helpful staff in Ards
Kasey was very helpful - explaining it all clearly + giving us some tips from her own experiences. Great service
15 May 2026
Reply from Hays Travel - Newtownards
We are so glad to hear you received such great service and helpful tips. Thank you for your kind feedback.
Kind Regards
Hays Travel
Lynn from the newtownards branch was…
Lynn from the newtownards branch was extremely helpful.. she responded very quickly to emails and went out of her way to find out lots of information for me. Will definitely be back to deal with Lynn again. A credit to your company.
13 May 2026
Reply from Hays Travel - Newtownards
Denise,
We appreciate you taking the time to leave us such a complimentary review. We're so happy to hear that our team provided such helpful service! We look forward to seeing you again.
Kind Regards
First class service .very friendly and…
First class service .very friendly and polite staff. Very helpful
12 May 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Very enjoyable experience
From the minute my friend and I sat down to enquire about and hopefully book a mini break the representative was friendly informative and very helpful and we did end up booking with yourselves.
28 April 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Reply from Hays Travel - Newtownards
We're happy to hear that we understood your holiday preferences. Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel
Anna in newtownards
Anna in newtownards was brilliant . She spent considerable time collating our package holiday to our requirements and time and time again I requested changes and she came back time and time again pleasant and informative. Lovely person to deal with .
8 May 2026
Reply from Hays Travel - Newtownards
We're so happy to hear that the package holiday met your requirements, even with the changes. We appreciate you saying that the service was pleasant and informative!
Kind Regards
Hays Travel
Anna was very helpful and friendly
Anna was very helpful and friendly, she made recommendations on hotels for families and made it easy for us to choose where we wanted to go.
She made the whole process very easy and quick and when I needed to make an amendment she done it straight away.
Would definitely book again with Anna.
2 May 2026
Reply from Hays Travel - Newtownards
We're happy to hear that our recommendations were helpful in choosing your family's hotel. We're glad the booking and amendment process was easy and quick for you. We appreciate your intention to book with us again!
Kind Regards
Lynne was absolutely amazing as always
Lynne was absolutely amazing as always. Communication skills exceptional and cruising knowledge outstanding. So helpful. Thanks
1 May 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Highly Recommend Hays Travel
Great customer service, they do everything to get you the best deal and Holiday.
3 April 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Knowledgable, friendly staff
Jill was very friendly and knowledgeable. Quickly helped with a large family booking.
6 May 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
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