We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more
Company replied
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See what reviewers are saying
I went to try and get a holiday booked for next year, I was dealt with a lovely girl called Ashleigh. Within roughly 10 minutes of looking at lots of holiday destinations and hotels we found a great... See more
Company replied
Entered the shop was spoke to right away by a girl called Kasey-Leigh give her my details and budget regarding a Cruise. She was very knowledgeable and was able to recomend Celebrity xcel cruise lin... See more
Company replied
We have just booked our honeymoon through Hays travel in Newtownards & Lynn was soooo lovely & got everything organised for us & most definitely knew what she was talking about. Thank you very much... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, United Kingdom
- 02891897639
4.9
Excellent
1k reviews
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Knowledgable, friendly staff
Jill was very friendly and knowledgeable. Quickly helped with a large family booking.
6 May 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
All the girls in ards hays travel is…
All the girls in ards hays travel is amazing and very helpful *****
6 May 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Fiona was excellent at booking my…
Fiona was excellent at booking my cruise. She returned my calls and emails very promptly
3 May 2026
Reply from Hays Travel - Newtownards
We appreciate your kind words! We're so happy to hear that our team member provided such excellent and prompt service while booking your cruise.
Kind Regards
Knowledgeable staff (Lynn) and…
Knowledgeable staff (Lynn) and conscious of my holiday needs.
1 May 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Love dealing with Hays Newtownards
Love dealing with Hays Newtownards. Lynn was super helpful organising our recent booking. It’s so nice speaking to a real person and honestly the deals are as good as anything you’d find online.
30 April 2026
Reply from Hays Travel - Newtownards
We appreciate you taking the time to leave us such a complimentary review. We're so happy to hear that our team provided such helpful service and secured a great deal for you!
Kind Regards
Lynn sorted everything out that we…
Lynn sorted everything out that we needed. Very helpful and knew every hotel we were talking about. 5*
29 April 2026
Reply from Hays Travel - Newtownards
David Graham,
We appreciate your positive feedback! We're so happy to hear that everything was sorted out and that our service met your needs.
Kind Regards
Friendly staff that take time to ensure…
Friendly staff that take time to ensure you get the right holiday for you.
29 April 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Tunisia Deal
I saw a deal to Tunisia on their Facebook page so I rang the number and got through straight away to a lovely lady named Ashleigh and asked if the deal was still there (it had been posted 45 mins before at this stage), she said yes, took my details straight away and locked in the advertised price which is always great!
She rang me back about 30mins later and took the deposit payment. Couldn't have been easier or more helpful. We've been booking holidays with Hays Travel in Northern Ireland for a few years now (we live in the south) and cannot fault their service and their deals. Definitely recommend them!!
27 April 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
A fantastic place to book a dream holiday
What a fantastic experience. I went in for an initial enquiry and was looked after by Jill. Jill's professional and knowledgeable way was everything I would expect. All questions were answered with examples and suggestions. I was very happy and placed an order. Hays should be very happy with their Ards branch and Jill in particular. Ten out of ten.
25 April 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
That staff in Newtownards office (…
That staff in Newtownards office ( everyone them ) have been more than helpful
17 April 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
The women was very helpful and…
The women was very helpful and explained everything we asked.
23 April 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
First class Lynn at hays travel was…
First class Lynn at hays travel was amazing wee booked straight away
12 April 2026
Reply from Hays Travel - Newtownards
We're happy to hear that your booking experience was amazing. Thank you for sharing your positive feedback; we appreciate it.
Jill was excellent in helping me choose…
Jill was excellent in helping me choose and book our cruise
10 April 2026
Reply from Hays Travel - Newtownards
We appreciate you sharing your kind words regarding the friendly and informative service you received while booking your cruise.
Just want to thank Lynn in the…
Just want to thank Lynn in the newtowards store she was amazing and thanks again
5 April 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Staff member - Kasey Leigh (Hay's travel Newtownards)
My experience Kasey Leigh was very positive she is highly informative, very knowledgable and is extremely friendly. Kasey Leigh went above and beyond during the booking process and the service that was provided was second to none.
3 April 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
General enquiries
I had rang the branch enquiring about an ad I had seen on their social media and wanted to know more, the girl on the phone was great and couldn't help me more she understood what I wanted and made it happen. First time travelling with Hays and it won't be the last. Thanks guys
1 April 2026
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
Prompt with close attention to detail
9 April 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
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