Hays Travel - North Point Reviews 

1,118
TrustScore 5 out of 5

5.0

42 North Point Shopping Centre, HU7 4EE Hull, GB


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Rated 5 out of 5 stars

always receive first class service from the North Point Hays branch as all the colleagues are brilliant. always get the best deals and wouldn't go any other travel agent. Leanne arranged our booking... See more

Company replied

Rated 5 out of 5 stars

Absolutely love booking our holidays with the girls at North point ! Usually we go in to book, but was such a hot day, so we rang instead. Really love that Sarah and Elise always remember our names an... See more

Company replied

Rated 5 out of 5 stars

As always we had Good Customer service. Layla at the Northpoint store ensured our booking was tailor made to us! She took the time & effort to research & fulfil our requests :-) Answered our question... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted with the service l received helped us find the holiday we asked for. I have booked with Hays travel before and very satisfied would book again for my next holiday.

Company replied


Company details

  1. #21 of 200 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #9 of 53 best companies in Cruise Travel Agency
  4. #4 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 97 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 42 North Point Shopping Centre, HU7 4EE, Hull, United Kingdom

  • 01482534924

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,118)

124,980 reviews in the last 12 months

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Rated 5 out of 5 stars

We always go to hays after we’ve seen…

We always go to hays after we’ve seen the holiday we want on jet 2.
They’re really helpful and sort everything out for us👌
Highly recommended
David &Gail

23 July 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

We appreciate your repeat custom, Gail & David. Thank you for your feedback :)

Rated 5 out of 5 stars

We were very happy with the service…

We were very happy with the service which we received,a very pleasant girl did everything we required for our travel,and will be very happy to book with Hays Travel again.

22 July 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thank you for booking with us again, and for your kind words :)

Rated 5 out of 5 stars

Staff are great

Staff are great. Quick, efficient, get the booking done and provide helpful advice.

14 July 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thank you Tony, we appreciate you booking with us again :)

Rated 5 out of 5 stars

first class service

always receive first class service from the North Point Hays branch as all the colleagues are brilliant. always get the best deals and wouldn't go any other travel agent. Leanne arranged our booking and she is always so friendly and helpful

20 July 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thank you for booking with us again, and we appreciate your kind words about Leanne :)

Rated 4 out of 5 stars

Helpful staff

Helpful staff, managed my expectation, she was not helped by the travel insurance company who cut her off after waiting 10 minutes. Apparently they close early on a Saturday. Will sort Monday so no worries.
Booking holiday and car parking, that’s the easy way for me.

19 July 2026
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Reply from Hays Travel - North Point

Thank you for booking, and for leaving a review :)

Rated 5 out of 5 stars

I was absolutely delighted with the…

I was absolutely delighted with the service l received helped us find the holiday we asked for. I have booked with Hays travel before and very satisfied would book again for my next holiday.

12 July 2026
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Reply from Hays Travel - North Point

This was a lovely review to read, thank you so much Maureen :)

Rated 5 out of 5 stars

We think her name was Lauren who served…

We think her name was Lauren who served us. We came in for a last minute deal and she helped us pick a really good deal and gave us loads of Information about where we are going! Thank you again :)

11 July 2026
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Reply from Hays Travel - North Point

Thank you so much for booking, and for your kind words about Lauren :)

Rated 5 out of 5 stars

The Manager Sarah was so helpful in…

The Manager Sarah was so helpful in arranging my flight to Australia

16 July 2026
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Reply from Hays Travel - North Point

Thank you for taking the time to leave a review, we are happy you are satisfied with our service :)

Rated 5 out of 5 stars

Lovely friendly professional

Lovely friendly professional , helped me a lot , thank you

15 July 2026
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Reply from Hays Travel - North Point

Thank you for this lovely feedback, Kim. We appreciate your repeat custom :)

Rated 5 out of 5 stars

I have booked through Hays travel a few…

I have booked through Hays travel a few times, mainly because of the service I receive it's always first class , I have booked a cruise and was dealt with by Ann who was extremely helpful and knowledgeable making the whole process enjoyable.

14 July 2026
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Reply from Hays Travel - North Point

We appreciate your feedback, thank you for your kind words about Ann :)

Rated 5 out of 5 stars

Absolutely great sara/anne was both…

Absolutely great sara/anne was both helpful knowledgable and polite nothing was to much trouble all the staff in the bransholme centre hull are a credit to hays travel I won’t book anywhere else

12 July 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

We appreciate your repeat custom Annette, and thank you for your kind words about Ann and Sarah :)

Rated 5 out of 5 stars

A big shout out to Sarah

A big shout out to Sarah finding us the perfect hotel in majorca. Sarah always listens to what we need . Thank you so much .

10 July 2026
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Reply from Hays Travel - North Point

Always a pleasure Angela & Bill, thank you for booking with me again - Sarah :)

Rated 5 out of 5 stars

Fun in the Sun 😎🌞…

Absolutely love booking our holidays with the girls at North point ! Usually we go in to book, but was such a hot day, so we rang instead. Really love that Sarah and Elise always remember our names and ask how we are doing. It's like talking to a friend. Service from Elise yesterday was 110% as usual! The girls always go the extra mile and nothing is too much trouble. Booking is always stress free and chilled. Wouldn't book with anyone else. Keep up the excellent work girls ! Love Carole and Phil 😊x

8 July 2026
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Reply from Hays Travel - North Point

This was a lovely review to read! Thank you so much for booking your holidays with us and for your kind words about Elise :)

Rated 5 out of 5 stars

Layla has as before made choosing our…

Layla has as before made choosing our holiday easier. She is always warm and friendly, listening to our preferences.
We will be going back soon to book for next year.
We find Hays Travel at North Point Hull a travel agent we always go back to.

8 July 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thank you for your lovely words about Layla, we appreciate your repeat custom :)

Rated 5 out of 5 stars

Great service from Ann

The travel consultant that dealt with us was Ann and she was very knowledgeable on Tenerife, the hotels and the area, she was very patient and found exactly what we wanted in a holiday. Great service! Would definitely book with Hays/Ann again!

5 July 2026
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Reply from Hays Travel - North Point

Thank you for booking with us and leaving some lovely feedback for Ann :)

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