Hays Travel - North Point Reviews 

1,148
TrustScore 5 out of 5

5.0

42 North Point Shopping Centre, HU7 4EE Hull, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amazing experience, wasn't going to book anything yet as I was just thinking about it. Anyway now I'm all booked on a cruise. We did a 3 way chat with my friend, which was great. Very informative... See more

Rated 5 out of 5 stars

Went in with a holiday I'd found on line.Forgot to get the assistants name,but she found us better flights with a different airport which was a closer transfer ,only 30mins as opposed to our original... See more

Company replied

Rated 5 out of 5 stars

12 of us booked our holiday at Hays travel Northpoint shopping with a lady called Ann, she was amazing, she got us all the best deals, we was all very happy, Thankyou

Company replied

Rated 5 out of 5 stars

Called into Hays travel in Northpoint while shopping to enquire about a Christmas break in Benidorm,Spain.The young sales assistant was very helpful, to the point that we booked Christmas week for... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 35 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 42 North Point Shopping Centre, HU7 4EE, Hull, United Kingdom

  • 01482534924

5.0

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,148)

116,474 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was spot on

My wife and I have been in a couple of times in the last week to discuss options for our holiday. Both times the agents (Layla & Sarah) were very knowledgeable, very helpful and very professional. Have booked with Hays Travel once again and have done so for the last couple of years and we will continue to do so in the future.
Thanks

2 June 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thank you for booking with us again Paul, and a lovely review to read too :) - Layla

Rated 4 out of 5 stars

Pleasant friendly staff took time to…

Pleasant friendly staff took time to look for right holiday service and booking brilliant

25 May 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thank you for booking with us and leaving a lovely review for Sarah

Rated 5 out of 5 stars

Really helpful and polite

Really helpful and polite. We managed the get the holiday we was looking for x

24 May 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thanks so much for your feedback, we're glad you got booked :)

Rated 5 out of 5 stars

Amazing service from Hays Travel North…

Amazing service from Hays Travel North Point 😊
The staff have been so helpful, friendly and professional while helping us book our holiday. Everything was explained clearly, communication has been excellent, and they have been very patient answering all of our questions.
A special thank you to Lauren and Layla for all your help and support throughout the booking process. I would definitely recommend Hays Travel North Point to anyone looking to book a holiday

23 May 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

This is so lovely to read thank you so much for booking with us Karolina :) Thank you for your kind words - Layla

Rated 5 out of 5 stars

I recently booked a holiday with Hays…

I recently booked a holiday with Hays Travel and had a fantastic experience from start to finish. The staff were friendly, professional, and extremely helpful in finding the perfect holiday to suit my needs and budget.
They made the whole booking process easy and stress-free, answering all my questions and giving great advice and recommendations. Nothing felt too much trouble, and their customer service was excellent throughout.
I would definitely recommend Hays Travel to anyone looking to book a holiday, and I’ll certainly be using them again in the future. Thank you for making the experience so enjoyable!

16 May 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thank you so much for your kind words! We’re delighted to hear you had such a fantastic experience with us :)

Rated 5 out of 5 stars

Really nice girls at the Bransholme…

Really nice girls at the Bransholme branch made the booking easy … thanks to them all

17 May 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

We are so glad our team made your booking easy. Thank you for your kind words!

Rated 5 out of 5 stars

North Point Hull

Sarah at the Hull branch in North Point shopping centre was wonderful. Very knowledgeable, friendly and never rushed us. Fantastic service

15 May 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Tracy,

It was my pleasure, I hope you have a fantastic holiday - Sarah :)

Rated 5 out of 5 stars

Happy to help

Bit long winded, but that was my own fault as I had her looking for more then one hoilday ,which the lady did without any problem,she was happy to help we came away with a cruise to the fjords

9 May 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

We're so happy to hear we could help you find a fantastic cruise to the Norwegian Fjords! We appreciate your kind words. :)

Rated 5 out of 5 stars

Great staff

Always like to use this branch of Hays, which is out of town, but importantly have great staff who are warm, friendly and go that extra mile to ensure you have a great holiday.

9 May 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

We appreciate your custom, and we hope you have a fantastic holiday :)

Rated 5 out of 5 stars

Was just looking for a late deal was…

Was just looking for a late deal was very pleased with the service and had a holiday booked in no time, was very helpful and listened to what I preferred.

14 May 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

We're so glad we could help you find a great late deal and appreciate your kind words about our service. We hope you have a wonderful holiday!

Rated 5 out of 5 stars

Fantastic service

Always been a Fantastic service. The staff are very friendly, polite and informative. Nothing too much trouble. Excellent. I wouldn’t go anywhere else.

28 April 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

That's great, thank you so much :)

Rated 4 out of 5 stars

Been with you a few years now and we…

Been with you a few years now and we have always been pleased with your service. This is largely down to your staff. They are helpful, pleasant and competent. Thanks to your Bransholme people.

7 May 2026
Hays Travel - North Point logo

Reply from Hays Travel - North Point

Thank you for your kind feedback !

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look