I was attended to by Wendy and at times assisted by other members of staff Wendy went beyond and above getting me on the cruise whilst having to put up with my limited knowledge of using on line ban... See more
Company replied
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See what reviewers are saying
Great all round service very helpful and knowledgeable. We always book through Hays Northallerton for that reason.
As always booking our holiday at Hays Travel in Northallerton was a very positive experience. We were dealt with in a very professional, courteous and efficient manner. Our holiday was fairly straight... See more
Company replied
Nicola was inviting and very helpful, providing gentle suggestions based around our loose ideas. Having an intimate knowledge of Greece made Nicola the ideal agent to speak to. She was friendly and ma... See more
Company replied
Company details
- #20 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
96 High Street, DL7 8PP, Northallerton, United Kingdom
- 01609 780800
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Good customer service made us feel…
Good customer service made us feel happy to go ahead with our holiday booking
5 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Outstanding service from Wendy in the…
Outstanding service from Wendy in the Northallerton office
2 August 2026
Reply from Hays Travel - Northallerton
Thank you for your wonderful review! . We are so pleased to hear that you received outstanding service.
Have a fabulous time exploring Australia!
Great all round service very helpful…
Great all round service very helpful and knowledgeable. We always book through Hays Northallerton for that reason.
3 August 2026
Good service…
The staff in the Northallerton Branch are always friendly and well informed. Nothing is too much trouble for them.
1 August 2026
Reply from Hays Travel - Northallerton
Thank you so much for leaving a lovely review. It's a pleasure getting you all booked on your holidays.
Best wishes,
Wendy
Outstanding customer service from Nicola …
Outstanding customer service from Nicola went through all our options and rang two companies to get us a good price on our trip to Boston next year my husband is running the marathon and we needed a particular hotel to extend our stay all booked with a smile cup of coffee and a biscuit what more could you ask for 😉
31 July 2026
Reply from Hays Travel - Northallerton
Thank you so much for your kind review! It's always a pleasure booking your holidays.
Best wishes,
Nicola
We were guided through the booking…
We were guided through the booking process and everything was explained in a professional, positive and friendly manner.
29 July 2026
Reply from Hays Travel - Northallerton
Thank you for your lovely review! I'm glad you had a great experience in branch.
Best wishes,
Elisha
Perfect as always I won't go anywhere…
Perfect as always I won't go anywhere else all the girls at hays travel Northallerton always there to help
1 August 2026
Reply from Hays Travel - Northallerton
Thank you so much for your lovely review. It's always a pleasure helping you book your holidays!
Best wishes,
Elisha
I was attended to by Wendy and at times…
I was attended to by Wendy and at times assisted by other members of staff
Wendy went beyond and above getting me on the cruise whilst having to put up with my limited knowledge of using on line banking. I have been a customer at Northallerton for while now and I can confirm that they are always very friendly and helpful
Audrey Grainge
29 July 2026
Reply from Hays Travel - Northallerton
So pleased you made the last cabin yey! Im so excited for you for this cruise. Thank you for your lovely comments love Wendy x
Steph was professional and polite
Steph was professional and polite. We had confidence in her support/advice.
28 July 2026
Reply from Hays Travel - Northallerton
Thank you so much for your feedback it is lovely to get comments like this Regards Steph x
Efficient and helpful as always
23 July 2026
Reply from Hays Travel - Northallerton
It was a pleasure helping you get another holiday booked!
Best wishes,
Steph
Always great staff
20 July 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! Its always a pleasure helping you book your next adventure! Have a wonderful holiday!
Best Wises, Steph
Holiday Booking
The girl who sorted my holiday was very helpful professional and efficient
26 July 2026
Reply from Hays Travel - Northallerton
Thank you so much for your 5 star review and for leaving such lovely comments. It was a pleasure helping you book and I'm sure you'll have a great time in Rhodes.
Best Wishes
Steph
The staff in Hays travel are always…
The staff in Hays travel are always very helpful cheerful and go out of their way to help . An excellent team thank you
22 July 2026
Reply from Hays Travel - Northallerton
Thank you for leaving such a lovely review! Its always a pleasure helping you book your holidays!
Best Wishes, Wendy
very helpful
21 July 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review. We hope you have a wonderful time on your river cruise!
Best Wishes, Sophie :)
Pleasant and professional staff
21 July 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review on our page. We hope you have a fantastic holiday to London
Best Wishes, Sophie
Friendly and helpful staff who work…
Friendly and helpful staff who work hard to get you a great holiday.
17 July 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! Its always a pleasure booking your holidays and we hope you have a wonderful trip!
Best Wishes, Wendy
Reply from Hays Travel - Northallerton
Thank you for leaving a review! We hope you have a wonderful trip!
Best Wishes, Sophie
Very helpful
8 July 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! We hope you have a wonderful trip!
Best Wishes, Grace
Reply from Hays Travel - Northallerton
Thank you for leaving a review! We hope you have a wonderful holiday to Italy!
Best Wishes, Sophie
Nicola is always friendly and efficient…
Nicola is always friendly and efficient and her knowledge of resorts was invaluable in helping us decide our next holiday destination!
13 July 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! We hope you have a wonderful holiday to Spain!
Best Wishes, Nicola
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