The agents were friendly, knowledgeable professional and caring. They listened carefully to our needs and wrapped a tailored holiday around them. Patient attentive and supportive Will certainly go... See more
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The lady that we spoke to in the shop, listened well to what we wanted, she did not make us feel rushed, and spent time looking for the best we could get for our budget and flying from an airport clos... See more
Thank you Grace for helping us book our flights to Portugal and our hire car. Very helpful and professional. Much appreciated.
I was attended to by Wendy and at times assisted by other members of staff Wendy went beyond and above getting me on the cruise whilst having to put up with my limited knowledge of using on line ban... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
96 High Street, DL7 8PP, Northallerton, United Kingdom
- 01609 780800
4.9
Excellent
1k reviews
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friendly helpful and knowledgeable
10 June 2026
Reply from Hays Travel - Northallerton
Thanks for the great feedback. I hope you have a lovely time in Spain!
Many thanks,
Elisha
Great knowledge
Great knowledge, gave plenty of choices, very friendly. Fantastic service will definitely book another holiday in the future.
10 June 2026
Reply from Hays Travel - Northallerton
Thank you for your wonderful feedback! We are so pleased you had a fantastic experience and look forward to helping you again.
Kind Regards
Hays Travel
There was 2 women in shop both were…
There was 2 women in shop both were friendly and helpful. Couldn't do enough to help. We have booked here before and would recommend this shop to anyone.
7 June 2026
Reply from Hays Travel - Northallerton
Thank you so much for your 5 star review and for leaving such kind comments. I'm sure you'll have an amazing time on your next trip to Vegas. We look forward to hearing all about it when you get back.
Best wishes
Nicola
Excellent service
Quick efficient professional service as always. Never pushy and listens to the customers needs.Would recommend every time.
30 May 2026
Reply from Hays Travel - Northallerton
Wow thank you so much for your 5 star review we truly appreciate your kind words. It was a pleasure helping you book another holiday and I'm sure you'll have a great time exploring Seville.
Best Wishes
Nicola :) x
Great service
I told Nicola what I planned to do and when and she made it happen. Great service
31 May 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to complete our review service and for leaving such great comments. It was a pleasure helping you book Venice and we hope you have a great time.
Best Wishes
Nicola :)
Great experience booking with Wendy for…
Great experience booking with Wendy for my second cruise after she booked our first a few years back. Can’t fault the service, she’s friendly, knowledgeable and makes you feel at ease with booking a trip. Can’t recommend her enough! Thank you
30 May 2026
Reply from Hays Travel - Northallerton
Thank you so much for your 5 star review and for leaving such great comments. It was a pleasure helping you book again and I'm sure you'll have a great time in the Fjords.
Best Wishes
Wendy
Nicola is so knowledgeable about our…
Nicola is so knowledgeable about our options. She is an absolute legend. We can’t thank her enough for everything xxxx
29 May 2026
Reply from Hays Travel - Northallerton
Wow thank you so much for taking the time to complete our review service and for leaving such lovely comments. It was a pleasure helping you book and I'm sure you'll love exploring one of my favourite places.
Best Wishes
Nicola :) xx
Reply from Hays Travel - Northallerton
Thank you so much for your 5 star review Nicola x
Reply from Hays Travel - Northallerton
It was lovely to help you book your family holiday and thank you so much for your 5 star review. Sophie x
As always
As always. Great service and Nicola knows exactly what we want and our preferences too. Quick and easy booking of 3 cabins
28 May 2026
Reply from Hays Travel - Northallerton
Always a pleasure helping you book your holidays for you and thank you for your lovely comments. Nicola x
As usual the ladies at hays…
As usual the ladies at hays Northallerton were quick and efficient sorting out mays holiday for next year after sorting one for October this year never had a problem with them Nicola has a great team around her nothing is ever a problem for them
19 May 2026
Reply from Hays Travel - Northallerton
Thank you so much for your lovely 5 star review, it was a pleasure booking your holiday for you. Grace x
Reply from Hays Travel - Northallerton
Thank you so much for your review we pride ourselves on our customer service. Nicola & Elisha x
nicola was very helpfull really…
nicola was very helpfull really professional and friendly as she normally is we have been booking our holidays at hays travel northalerton for the last 8 years as we find all the girla that work there always ready to help
18 May 2026
Reply from Hays Travel - Northallerton
We love having you book your holidays with us and value your custom Nicola x
Outstanding service
All the staff we engaged with were willing and able to take on board our questions and requirements resulting in us getting the prospect of a holiday to look forward to.
20 May 2026
Reply from Hays Travel - Northallerton
Thank you for leaving such a kind review! We hope you have a fantastic holiday to India!
Best Wishes, Nicola
Happier Days, Booked with Hays.
Good service and excellent standard maintained at time of booking. No faults. Just the same high standard of dedication and care.
18 May 2026
Reply from Hays Travel - Northallerton
Thank you for choosing Hays Travel! Its always a pleasure helping you book your holidays!
Best Wishes, Elisha
Hays travel holiday booking.
We always use Hays travel, Northallerton the girls are always very knowledgeable and friendly and make the booking go smoothly. Thanks Elisha you were great.
18 May 2026
Reply from Hays Travel - Northallerton
Thank you so much for your 5-star review and for your lovely comments. It was a pleasure helping you with your booking, and I’m sure you’ll have an amazing time in Kefalonia — especially with those stunning hotel views! 😊 I look forward to hearing all about your trip when you return.
Best Wishes
Elisha
Great service Thankyou x
17 May 2026
Reply from Hays Travel - Northallerton
Thank you so much for your 5 star review and kind comments. It was a pleasure helping you book and I'm sure you'll have a lovely time in Croatia. We look forward to hearing all about it when you get back :)
Best Wishes
Steph
Brilliant service
As always Wendy was amazing as were all the staff at the Northallerton branch
10 May 2026
Reply from Hays Travel - Northallerton
Thank you so much for taking the time to complete our review service and for leaving such kind comments. It was a pleasure helping you book and I'm sure you'll have a great time sailing the Caribbean.
Best Wishes
Wendy
All of your staff are so friendly and…
All of your staff are so friendly and knowledgeable. We would not go anywhere else to book our holidays. Mrs R Perfitt
7 May 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review! It is always a pleasure helping you book your holidays. We hope you have a wonderful time!
Best Wishes, Wendy :)
Wendy
Wendy, the member of staff who dealt with us was extremely helpful and made the booking experience pleasant.
10 May 2026
Reply from Hays Travel - Northallerton
Thank you for your lovely review. I'm glad you had a great experience in branch!
Best wishes,
Wendy
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