The agents were friendly, knowledgeable professional and caring. They listened carefully to our needs and wrapped a tailored holiday around them. Patient attentive and supportive Will certainly go... See more
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The lady that we spoke to in the shop, listened well to what we wanted, she did not make us feel rushed, and spent time looking for the best we could get for our budget and flying from an airport clos... See more
Thank you Grace for helping us book our flights to Portugal and our hire car. Very helpful and professional. Much appreciated.
I was attended to by Wendy and at times assisted by other members of staff Wendy went beyond and above getting me on the cruise whilst having to put up with my limited knowledge of using on line ban... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
96 High Street, DL7 8PP, Northallerton, United Kingdom
- 01609 780800
4.9
Excellent
1k reviews
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Excellent service!
Steph was extremely patient despite our Indecisiveness and listened to our concerns regarding our original intentions as well as finding us the perfect solution. Nothing was too much trouble - excellent service. Very happy and will certainly use Hays to book future travel!
4 January 2026
Reply from Hays Travel - Northallerton
Thank you very much for leaving such a kind review! It was a pleasure helping you book your holiday and I cannot wait to hear all about it upon your return!
Best Wishes, Steph
Nicola was very professional and very…
Nicola was very professional and very helpful sorted out our holiday as usual a credit to your company. Shout out to Emily always there with info and knowledge helping us as well. We wouldn’t go anywhere else to book our holidays. Thankyou girls…
1 January 2026
Reply from Hays Travel - Northallerton
Thank you so much for leaving a 5 star review and for booking another holiday with us. Hope you have a lovely time.
Best wishes,
Nicola
2026 Holiday Brochures
It was a nice bright day so called into Hays Travel to pick up a Brochure for Holidays, Sat down with Elisha who said that they were awaiting new brochures to arrive. Explained Venues and choices to ourselves and managed to get us to book a new Holiday for 2026.
31 December 2025
Reply from Hays Travel - Northallerton
Thank you so much for taking the time to leave a review and leaving such lovely comments it was a pleasure helping you book your cruise.
I'm sure you will both have an excellent time, let the countdown commence.
Best wishes
Elisha
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review it was a pleasure helping you book your cruise. I hope you all have a brilliant time, I'm sure you all will.
Best wishes
Nicola
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review, it was a pleasure helping you book your holiday.
I hope you all have a brilliant time, let the countdown commence.
Best wishes
Victoria
Staff are always friendly
Staff are always friendly in Northallerton. Very helpful and offer plenty of choices.
Have 2 holidays booked for this year now.
Excellent business.
30 December 2025
Reply from Hays Travel - Northallerton
Thank you so much for your lovely comments it is always a pleasure helping you book your holidays. We hope you have a lovely New Year :)
Best wishes Elisha
Holiday booking
A welcoming advisor who worked with our needs to find what we wanted.
28 December 2025
Reply from Hays Travel - Northallerton
Thank you so much for taking the time to complete our review service and for leaving such kind comments. It was a pleasure helping you book and I'm sure you'll have a great time in sunny Tenerife.
Best Wishes
Grace
Friendly professional service.
16 December 2025
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review, it was a pleasure helping you book your holiday.
I hope you both have a brilliant holiday.
Best wishes
Wendy
Emily was very helpful
9 December 2025
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review, it was an absolute pleasure helping you book your cruise.
I hope you both have a brilliant time.
Best wishes Emily
Travel back home
Grace arranged my travel details efficiently and quickly, great service and one less thing to worry about on my travels, fingers crossed everything goes as smoothly as the flight out here, Top team.
2 December 2025
Reply from Hays Travel - Northallerton
Many thanks for such a great review! Its always a pleasure helping you with your travels. Grace :)
I was welcomed with a smile.
I was welcomed with a smile.
Victoria took the time to listen to my holiday request and nothing was too much trouble for her.
22 November 2025
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your holiday!
Best Wishes, Victoria
Helpful
There was confusion over my booking, totally my fault but young lady dealt with it all in a kind, caring way.
26 November 2025
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review, it was a pleasure helping you book.
Best wishes Elisha
Wendy was brilliant catered for exactly…
Wendy was brilliant catered for exactly what I needed
24 November 2025
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review, it was a pleasure helping you book your cruise.
I hope you all have a brilliant time and I look forward to hearing all about it on your return.
Best wishes Wendy
Excellent customer service
28 November 2025
Reply from Hays Travel - Northallerton
Thank you very much for taking the time to leave a review! It was a pleasure helping you book your holiday!
Best Wishes, Nicola :)
Reply from Hays Travel - Northallerton
Thank you so much for your lovely comments, it was a pleasure helping you book your holidays.
Best wishes Wendy
Good friendly service
28 November 2025
Reply from Hays Travel - Northallerton
Thank you so much for taking the time to leave a review, your holiday sounds amazing.
I hope you both have a brilliant time, let the countdown begin.
Best wishes Nicola
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review, it was a pleasure helping you book your cruise.
I hope you both have a brilliant time.
Best wishes Victoria
Friendly helpful service
20 November 2025
Reply from Hays Travel - Northallerton
Thank you for leaving such a lovely review! It was a pleasure helping you book your holiday!
Best Wishes, Steph :)
Great welcoming staff
Great welcoming staff.
Attentive and knowledgeable.
Al in all a lovely experience
26 November 2025
Reply from Hays Travel - Northallerton
Wow thank you so much for your 5 star review and for leaving such lovely comments. It was a pleasure to assist you :)
Best Wishes
Steph
Lovely staff and service
25 November 2025
Reply from Hays Travel - Northallerton
Thank you so much for your lovely comments, it is always a pleasure helping you book your holidays.
Best wishes Grace
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