The agents were friendly, knowledgeable professional and caring. They listened carefully to our needs and wrapped a tailored holiday around them. Patient attentive and supportive Will certainly go... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lady that we spoke to in the shop, listened well to what we wanted, she did not make us feel rushed, and spent time looking for the best we could get for our budget and flying from an airport clos... See more
Thank you Grace for helping us book our flights to Portugal and our hire car. Very helpful and professional. Much appreciated.
I was attended to by Wendy and at times assisted by other members of staff Wendy went beyond and above getting me on the cruise whilst having to put up with my limited knowledge of using on line ban... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
96 High Street, DL7 8PP, Northallerton, United Kingdom
- 01609 780800
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff
15 January 2026
Reply from Hays Travel - Northallerton
Thank you so much for your review
Sophie
Friendly and knowledgeable staff.
We were greeted by a friendly, welcoming member of staff. Steph took us through different options that fitted our criteria for our holiday.She listened carefully to our requirements and offered suggestions to help us make a decision.
We booked our holiday and Steph completed all the necessary paperwork quickly and efficiently. She explained everything clearly and we came away very happy that her excellent service has enabled us to look forward to a great holiday.
21 January 2026
Reply from Hays Travel - Northallerton
Thank you so much for your fantastic 5 star review, its was lovely meeting you and helping you with booking your holiday.
Regards
Steph x
Only travel agent I use staff are…
Only travel agent I use staff are knowledgeable and very efficient and friendly have used them for years
19 January 2026
Reply from Hays Travel - Northallerton
Thank you so much for leaving a lovely review! I hope you have a great time on your holiday.
Many thanks,
Elisha
Staff were very helpful
Staff were very helpful, spent most of the day with us, found us exactly what we wanted at a good price 😀
17 January 2026
Reply from Hays Travel - Northallerton
Thank you so much for leaving a review on our page! I'm glad I could find a great deal for you.
Best wishes,
Elisha
Very friendly and helpful advise from…
Very friendly and helpful advise from assistant. Kept us updated with all that she was doing during the booking of the holiday. Ensured that we understood all the booking. Ensured that all special requirements were met.
13 January 2026
Reply from Hays Travel - Northallerton
Thank you very much for leaving a review on our page! I am glad you had such a wonderful experience in store!
Best Wishes, Wendy
Excellent communication throughout from…
Excellent communication throughout from Sophie. Dealt with all enquires quickly and got a great deal.
Highly recommended
14 January 2026
Reply from Hays Travel - Northallerton
We appreciate you taking the time to leave us such a lovely review. We're so glad we could provide a great deal for you, I hope you all have a brilliant time.
Best wishes
Sophie
our experience is always brilliant only…
our experience is always brilliant only travel agent we go to.
14 January 2026
Reply from Hays Travel - Northallerton
We're happy to hear that your experiences with us are always brilliant. Thank you for your continued trust in our services.
Best wishes
Elisha
Very efficient and helpfull staff
13 January 2026
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review, I hope you have a brilliant time in Portugal.
Best wishes
Steph
The booking was very straightforward by…
The booking was very straightforward by Elisha. She wasn’t sure of some information given by the Inghams advisor regarding private transfers so checked twice and we got the correct details the second time. This affected the cost of the holiday but the private transfer rather than a long coach ride was a priority for me.
13 January 2026
Reply from Hays Travel - Northallerton
We appreciate your feedback and are happy the booking process was straightforward. I hope you have a brilliant holiday and we look forward to hearing all about it on your return.
Best wishes
Victoria & Elisha
Excellent staff
The staff were very helpful and sorted everything easily and stress free.
13 January 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review it was a pleasure helping you book your holiday.
I hope you have a brilliant time.
Best wishes
Grace
Excellent!
Excellent customer service on the best deals.
Emily was super at securing the best price possible and made everything seamless.
Would definitely recommend!
10 January 2026
Reply from Hays Travel - Northallerton
Thank you very much for leaving a review. It was a pleasure helping you book your holiday to Greece!
Best Wishes Emily
Very friendly staff
The girl we spoke to was very bubbly and knew what she was doing, made us feel very comfortable
5 January 2026
Reply from Hays Travel - Northallerton
Thank you so much for this incredible review, its always our pleasure :)
An excellent service
An excellent service, as always at Northallerton Hays Travel. Helpful, informative and friendly.Steph did a great job finding a holiday to suit our needs. Have been using Hays travel at Northallerton for the last 20 years.
11 January 2026
Reply from Hays Travel - Northallerton
Thank you for your kind comments it was a pleasure helping you find your dream holiday, I'm sure you will both have a brilliant time.
Kind regards,
Steph
Excellent customer service as always by…
Excellent customer service as always by Wendy who is very knowledgeable about all the places we have asked for and booked
11 January 2026
Reply from Hays Travel - Northallerton
Thank you so much for your lovely comments, it was a pleasure helping you book.
Best wishes
Wendy
Grace was professional
Grace was professional, patient and answered all our questions no matter how ridiculous.
11 January 2026
Reply from Hays Travel - Northallerton
We appreciate your kind words! We're happy to hear that our team member was helpful and patient with all of your questions. Thanks for the feedback.
Best wishes Grace
Reply from Hays Travel - Northallerton
Thank you so much for leaving a review it is greatly appreciated.
I hope you both have an amazing holiday and we look forward to hearing all about it on your return.
Kind regards,
Elisha
Excellent member of staff from Hays Northallerton, goes above and beyond to find the right place for you.
Wendy the member of staff from Hays Travel Northallerton, has worked extremely hard to find me the right holiday/hotel as I am disabled. She goes above and beyond to help everyone. She is a friendly bubbly member of the team and very popular. Would highly recommend her.
9 January 2026
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review, it was a pleasure helping you book your holiday I'm glad we found the perfect holiday for you.
I'm sure you will have an amazing time.
Best wishes
Wendy
The best at what they do
Pleasant and polite staff. They were able to find exactly what we wanted and talked us through everything. We always choose Hayes Travel because they are the absolute best.
30 December 2025
Reply from Hays Travel - Northallerton
Many thanks for taking the time to leave a review, it was a pleasure helping you book your holiday.
Not long left to wait, I hope you both have a brilliant time.
Best wishes
Elisha
The information provided and the effort…
The information provided and the effort to resolve booking problems with TUi
6 January 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review, your holiday looks amazing. I hope you both have an excellent time, let the countdown commence.
Best wishes
Grace
Easy to talk to/approachable & helpful
4 January 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review, it was a pleasure helping you book your flights.
I hope you have a brilliant time.
Best wishes
Victoria
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.