Excellent service has always, the staff are really helpful. Couldn’t ask for more. Always contacted two weeks before our holiday, print of our paperwork so really happy. Until the next time thank you... See more
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See what reviewers are saying
Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... See more
Company replied
I wanted to go on safari but wasn’t quite sure on how to go around booking it. Contacted Hays to get some different options, Megan was amazing and helped me book my dream holiday!! She gave me so many... See more
Company replied
Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norwa... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2k reviews
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Emma from hays travel at Northfield…
Emma from hays travel at Northfield Birmingham got our holiday for 2027 all wrapped up. Every detail took care of leaving us stress free.
28 June 2026
Reply from Hays Travel - Northfield
Thank you for leaving a lovely review Pat, we appreciate you taking the time to give such positive comments.
We're so pleased to hear that we could make your holiday planning stress-free and take care of all the details for you.
Kind Regards
Brandon
Thanks to Trenaye sorted quickly and…
Thanks to Trenaye sorted quickly and easy exactly what we wanted
21 June 2026
Reply from Hays Travel - Northfield
Thank you Mr Gibson for your kind words, the feedback is much appreciated and we look forward to serving you again soon.
Kind Regards
Hays Travel Northfield
Helpful & excellent advice givenall the information needed as…
Given all the information needed as fairly new to cruise holidays Everything explained & nothing too much trouble when questions asked.The agent who helped us then engaged another colleague who had further knowledge of how the cruises operated
18 June 2026
Reply from Hays Travel - Northfield
Thank you Mr Rigby, thank you for taking the time to leave such a lovely review, we are very happy you were happy with Suzanne's service and glad she was able to get you booked.
Many Thanks
Hays Travel Northfield
Always find the staff especially…
Always find the staff especially Trenaye friendly and helpful
24 June 2026
Reply from Hays Travel - Northfield
Mrs Oldnall,
We are so pleased to hear this feedback. Thank you for your kind words.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Susan,
Thank you for your kind words.
Kind Regards
Hays Travel Northfield
We were greeted by a delightful lady…
We were greeted by a delightful lady who served us quickly and professionly.I will certainly use Hays again.Thank you.
22 June 2026
Reply from Hays Travel - Northfield
Janet Edwards,
We are so pleased you had a positive experience with us. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Northfield
Effective, pleasant and professional.
The customer service I was provided with was excellent. I was supported to book a flight for the dates I wanted and the staff member helped me to download the flight tickets/boarding passes etc electronically (which I am not familiar with). She did this in a very effective, pleasant and professional manner.
20 June 2026
Reply from Hays Travel - Northfield
James,
We are so pleased to hear about your excellent experience with us! We are glad we could assist you effectively with your flight booking and electronic tickets. Thank you for your kind words.
Kind Regards
Hays Travel
Northfield
Excellent
Excellent, polite, knowledgeable always got time for your needs , booked a few destinations now with them and won't hesitate to use again
21 June 2026
Reply from Hays Travel - Northfield
Thank you Kevin for taking the time to leave us such a lovely review, we much appreciate the feedback and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
Reply from Hays Travel - Northfield
David,
We are so glad you had a positive experience. Thank you for your kind words
Kind Regards Emma
Hays Travel
Excellent customer service from Jess
Excellent customer service from Jess. She was very patient and took her time to answer all our queries. She made the whole process straightforward for us and had a smile on her face the whole time.She is a credit to the company!
20 June 2026
Reply from Hays Travel - Northfield
Christine,
Thank you for your wonderful review. We are so pleased to hear our team provided such patient and professional service, making the process straightforward.
Kind Regards Emma
Hotel Leonardo Playa Cyprus Maris
No 1 the spectacular hotel and hotel staff. Closely followed by airport assistance support. Goes without saying that in my opinion Jet2 and thier attention to the needs of their holiday makers needs. Is second to none
1 June 2026
Reply from Hays Travel - Northfield
Colin,
We're so glad to hear you had such a wonderful experience with the hotel, staff, and airport assistance. Thank you for your kind words!
Kind Regards Emma
Reply from Hays Travel - Northfield
Thank you Mrs Sutton for leaving us such a kind review, we much appreciate the feedback and look farward to serving you again soon.
Kind Regards
Harry from Hays Travel Northfield
Great service and lovely staff
Great service and lovely staff. The staff at hays northfield are really helpful, always reply in a timely manner and will do their best to help you tailor make your holiday. We’ve booked 3 holidays with hays northfield and have always been really happy with the service, no job too big or small. The staff are really knowledgable and obviously do plenty of travelling themselves
18 June 2026
Reply from Hays Travel - Northfield
Kirsty,
We are so pleased to hear you've had such consistently positive experiences with us! It's wonderful that our team could help tailor your holidays. Thank you for your kind words.
Kind Regards
Hays Travel
Northfield
My 5th booking with hays great as always
My 5th booking with hays and as always excellent service and helpful
Everything done for me by Paige
I wouldn't book my holiday anywhere else all the staff have been a credit to hays and I have recommended them to my family and friends
13 June 2026
Reply from Hays Travel - Northfield
Thank you Mrs Lambeth for taking the time to leave us such a lovely positive review, we much appreciate the feedback and are so happy that Paige gave you the best customer service and was able to get you booked, we much look forward to serving you again in the future.
Many Thanks Harry from
Hays Travel Northfield
Reply from Hays Travel - Northfield
Helen,
We are so happy that our team give you a smooth service and were able to get you booked and thank you for your kind review, we much appreciate it.
Many Thanks Harry from
Hays Travel Northfield
Couldn’t get the hotel we wanted as we…
Couldn’t get the hotel we wanted as we would have to go direct to on the beach Harry was brilliant found us a hotel within our price range which was better than the original hotel we wanted Harry was so helpful polite and professional all questions were answered without hesitation we had a really good experience
4 June 2026
Reply from Hays Travel - Northfield
Thank you Miss Phillips for taking the time to leave us such a kind review we are very happy that you were satisfied with Harrys service and very glad he got you booked, we much look forward to serving you again in the future.
Kind Regards
Hays Travel Northfield
Excellent service as usual
Excellent service as usual. Paige was very helpful as is all the staff at Hays Northfield!
13 June 2026
Reply from Hays Travel - Northfield
Maria ,
We're so glad our team provided such excellent service. Thank you for your kind words!
Kind Regards
Hays Travel
Northfield
Lisa was ever so helpful polite…
Lisa was ever so helpful polite professionalism thank you guys will see you soon again booking my future family holidays
5 June 2026
Reply from Hays Travel - Northfield
Enver,
We're so happy you had a great experience with us! We look forward to helping you with future holidays.
Kind Regards Lisa
Top service as usual
Friendly staff as usual, quick and efficient when paying the balance of our holiday, and very helpful when booking another holiday.
31 May 2026
Reply from Hays Travel - Northfield
Lee,
We're so glad our team provided such friendly and efficient service for your holiday bookings. Thank you for your kind review!
Kind Regards Emma
Nothing to much trouble all the team…
Nothing to much trouble all the team are very helpful .and give you100 per cent of there time to look
11 June 2026
Reply from Hays Travel - Northfield
Thank you Mrs Thompson for leaving us such a lovely review we are very happy you were happy with your service and we were able to get you booked.
Many Thanks
Hays Travel Northfield
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