Excellent service has always, the staff are really helpful. Couldn’t ask for more. Always contacted two weeks before our holiday, print of our paperwork so really happy. Until the next time thank you... See more
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See what reviewers are saying
Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... See more
Company replied
I wanted to go on safari but wasn’t quite sure on how to go around booking it. Contacted Hays to get some different options, Megan was amazing and helped me book my dream holiday!! She gave me so many... See more
Company replied
Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norwa... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2k reviews
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Excellent team and knowledge from the…
Excellent team and knowledge from the team , BRANDON was great..👍👍
3 June 2026
Reply from Hays Travel - Northfield
Thank you Mr Holmes for leaving Our team and Brandon such a kind review, we much appreciate the feedback and we much look forward to serving you again soon
Many Thanks
Harry from Hays Travel Northfield
Customer Service
I went to your Bromsgrove branch and dealt with Debbie, I gave her our holiday requirements for New York and came out of the branch after 45 mins not too happy as she couldn’t find us a deal. The next day I went to your Northfield branch and spoke to Paige, she went out of her way to find us a good deal for New York. The customer service was much better and more positive. Paige ended up getting us a good deal and we are now booked for NYC in 2027. Thanks again Paige.
7 June 2026
Reply from Hays Travel - Northfield
Thank you Miss Russ for coming into our Northfield store, we are very glad you were happy with our service and happy Paige could get you booked and you were satisfied with her customer service, we will always do our upmost best to give all of our customers the best service possible and we much appreciate the feedback, and look forward to serving you again in the near future.
Many Thanks
Harry from Hays Travel in Northfield
The people are always kind and helpful
The people are always kind and helpful. And polite nothing's too much trouble for them
10 June 2026
Reply from Hays Travel - Northfield
Thank you Mr Wood for taking the time to leave us such a lovely kind review, we are very happy you were happy with your service from us and we much look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
Very professional agent
Very professional agent. Helped us find exactly what we were looking for.
2 June 2026
Reply from Hays Travel - Northfield
Thank you Mrs Heidarinia, for leaving such a positive review we much appreciate the feedback and look forward to serving you again soon:)
Many Thanks Hays Travel Northfield
Aways a pleasure to be helped by…
Aways a pleasure to be helped by Trenaye..She is an absolute Star x
9 June 2026
Reply from Hays Travel - Northfield
Thank you Mrs Neale for taking the time to leave Trenaye such a lovely review, we much appreciate your feedback :)
Many Thanks Hays Travel Northfield
Megan provided s fantastic service
Megan found me a direct flight from and back to Birmingham. She down loaded the airlines app and got my ticket and boarding pass for me and made sure itt was in my Apple wallet before I left.
2 June 2026
Reply from Hays Travel - Northfield
Thank your for this great review Tina
We're so happy to hear about your positive experience! It's wonderful that we could assist with your travel arrangements and make sure everything was set for your flight. Thank you for sharing your feedback.
Kind Regards
Brandon
Reply from Hays Travel - Northfield
Delzie, thank you for leaving a lovely review
We truly appreciate your kind words! We are glad we met your needs and that you had a good experience with us!
Kind Regards
Brandon
Reply from Hays Travel - Northfield
Thank you for this positive review Leyton
We are so glad you had a great experience with us. We appreciate your kind words.
Kind Regards
Brandon
The staff are so friendly and…
The staff are so friendly and knowledgeable.
Always a pleasure to ho and book an holiday.
6 June 2026
Reply from Hays Travel - Northfield
Thank you for taking the time to leave us a 5star review with such great comments. It was my pleasure to have helped you guys book your cruise.
Kind Regards
Brandon
Great service from Trenaye at Hays…
Great service from Trenaye at Hays travel in Northfield. She always gives us the best deal possible and goes out of her way to help with added extras to our booking. Huge thanks.
30 May 2026
Reply from Hays Travel - Northfield
Thank you for leaving such a lovely review Karla
We are so pleased to hear about your excellent experience. It's wonderful that we could assist you with your booking.
Kind Regards
Brandon
Great customer service as always 👍🏼
5 June 2026
Reply from Hays Travel - Northfield
Thank you for taking time to leave good review
We are so pleased to hear you consistently receive high quality customer service from us. We truly appreciate your kind words.
Kind Regards
Brandon
Fantastic first class service
For the moment we arrived we were treated as valued customers.
Paige went over & above to sort our special Japan holiday out. She was extremely professional, calm & pleasant.
Equally Emma the Manager was delightful.
They are both a credit to Hays Travel
4 June 2026
Reply from Hays Travel - Northfield
Thank you for this great review Helen
We are so pleased to hear you felt valued and that our team went above and beyond for your trip to Japan. We appreciate your kind words.
Kind Regards
Brandon
We visited Hays for the first time to…
We visited Hays for the first time to book a Holiday for my friend and I, and we were very impressed.
Jess made us feel at ease and sorted out all our requirements for our holiday and was very friendly, helpful and knowledgeable. We will definitely be back to book another one later in the year.
2 June 2026
Reply from Hays Travel - Northfield
Brister,
We are so pleased to hear you had such a positive first experience with us! It's wonderful that our team made you feel at ease and helped with your holiday plans. We look forward to welcoming you back!
Kind Regards
Jess
The agent who makes my booking makes the process so easy for me. The agent is named lisa and she has a way of finding me the right deals for my budget and the process straight forward. She is great.
The agent named lisa who makes my bookings for me is extremely helpful and find great deals for my budget. She is very helpful. I don't book with anyone else now.
2 June 2026
Reply from Hays Travel - Northfield
customer,
We're so happy to hear you're consistently finding great deals and appreciate your loyalty. Thank you for your wonderful feedback!
Kind Regards
Emma
We went into Hays looking to book a…
We went into Hays looking to book a city break for travel a couple of weeks later. We saw Suzanne and she was brilliant at always. She is so thorough and although we had already got an idea of where we wanted to stay and who we wanted to travel with she took time to see if she could find something comparable for a lower cost. She helped us with all of our (many!) questions and we booked a fabulous break!
4 May 2026
Reply from Hays Travel - Northfield
Joanne,
Thank you for sharing your wonderful experience! We are so pleased to hear that we could help you find a fabulous city break and assist with all your questions. We appreciate your kind words.
Kind Regards
Emma
Amazing staff
Both Brandon and Suzanne did their utmost to help sort out the issues for a once in a lifetime trip. Several visits were required with multiple options identified with the upgraded flights being the issue.
2 June 2026
Reply from Hays Travel - Northfield
Thank you for taking the time to leave a 5 star review David, we really appreciate it. It was a pleasure for both Suzanne and I to have helped plan such a unique travel experience. We appreciate your patience while we awaited the flight upgrades.
Kind Regards
Brandon
had an amazing experience Harry was…
I had an amazing experience Harry was everything you would want when booking your holiday,so well mannered, explained everything clearly and was so patient, he wasn't at all pushy,I'll always book with hays from now on,even his colleagues were lovely an friendly, the Northfield branch is the best.
1 June 2026
Reply from Hays Travel - Northfield
Thank you so much Ms Oluban for taking the time to leave such a lovely & kind review, we much appreciate the feedback and we are very happy you were happy with Harrys service and cant wait to serve you again in the future :)
Many Thanks
Hays Travel Northfield
Harry was very patient
Harry was very patient, took his time answering my questions and did not hurry for my my answers
2 June 2026
Reply from Hays Travel - Northfield
Thank you Mrs Brown, for taking the time to leave such a lovely positive review we much appreciate the feedback and we look forward to serving you again in the future :)
Kind Regards
Hays Travel Northfield
A friendly atmosphere and the…
A friendly atmosphere and the professional attitude of the staff.
1 June 2026
Reply from Hays Travel - Northfield
Thank you so much Keith,
We are delighted you had a positive experience in store with us. It was my pleasure to help with your new holiday!
Kind Regards
Brandon
The staff at hays travel are always…
The staff at hays travel are always friendly and very helpful ..ive always booked my holidays with them and i continute too aswell .they make you feel welcome
28 May 2026
Reply from Hays Travel - Northfield
Thank you Ms Geary for leaving us such a positive review we much appreciate it and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
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