Hays Travel - Northwich Reviews 

953
TrustScore 5 out of 5

4.9

29 Witton Street, CW9 5DE Northwich, GB


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Rated 5 out of 5 stars

I have used Hays travel previously and found them to be helpful. On this occasion we spoke with Lesia. She was very helpful and knowledgeable and it helped that she had previously visited where I want... See more

Rated 5 out of 5 stars

Our holiday was booked with minimum fuss. Our Hays rep Sam was extremely helpful and went out of his way to give us the best deal. Our questions were all answered and explained in detail. A very pleas... See more

Company replied

Rated 5 out of 5 stars

The team at hays northwich are so friendly , helpful , they take time with you search for great prices , places to go best areas to suit the persons needs excelent work keep it up xx

Company replied

Rated 5 out of 5 stars

Laura was amazing! We went in looking for an affordable holiday for my self, husband, daughter and one of our friends and she was able to find the best place for us. We had gone in with the assumption... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 29 Witton Street, CW9 5DE, Northwich, United Kingdom

  • 01606 263039

4.9

Excellent

TrustScore 5 out of 5

953 reviews

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4.9

All reviews

(953)

119,160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Katie was so helpful and informative

Katie was so helpful and informative about the type of holiday we were looking for, and answered all our questions about the resorts, accommodation, activities and cabin choices. We felt so comfortable with her, she didn’t try to force either her opinion or a specific holiday on us which was really good.we were very happy with the final choice and costs that we didn’t hesitate to book that day. Thank you Katie

23 March 2026
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Reply from Hays Travel - Northwich

Thank you for taking the time to leave a five star review. We hope you have a wonderful trip. :)

Rated 5 out of 5 stars

Mhpw

Excellent service
Very competitive and various options costed
Thanks again

14 March 2026
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Reply from Hays Travel - Northwich

Thank you for your lovely 5* review, it was a pleasure to chat with you and book your trip. We hope you have a fantastic time, Kind Regards, Laura :)

Rated 5 out of 5 stars

Stress free holidays

Holiday bought via one of the remote Hays workers on Facebook. Wanted to add a few bits and amend travel insurance and so did this in local branch (Northwich). Staff are always excellent at Hays. What I like most is they are always quite candid about their personal experiences and will always give solid advice. Looking forward to our family holiday in Sharm El Sheikh, and when I'm back I will be straight back to Hays to book next year's trip!

13 March 2026
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Reply from Hays Travel - Northwich

Thank you for taking the time to leave a five star review. We hope you have a wonderful trip. :)

Rated 5 out of 5 stars

Great service

It felt like I was the only one being looked after. Laura took the time to really find something for us that ticked all the boxes. Nothing was to much trouble.

22 March 2026
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Reply from Hays Travel - Northwich

Thank you for your lovely 5* review, it was a pleasure to chat with you and book your trip. We hope you have a fantastic time, Kind Regards, Laura :)

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly

8 March 2026
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Reply from Hays Travel - Northwich

Thank you for taking the time to leave a five star review. We hope you have a wonderful trip. :)

Rated 5 out of 5 stars

Thank you for your help.

Thank you for your help.

15 March 2026
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Reply from Hays Travel - Northwich

Thank you Irene, for your lovely 5* review. It was a pleasure to chat with you and book your trip. Kind Regards, Laura :)

Rated 5 out of 5 stars

Laura is amazing ✨

I initially spoke to Ellie but didn’t quite find the holiday I wanted. I went back in and spoke to Laura. I had a holiday that I had in mind and as soon as I showed Laura she recommended it personally straight away, she had visited twice herself. She was very knowledgeable and it made me excited to book. It was a pleasure to sit and go through this with Laura. She also helped with amending our medical for our holiday cover and picking the seats due to myself and my son both having ADHD. You are my preferred travel agent and even more so now. So thank you for an enjoyable experience.

10 March 2026
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Reply from Hays Travel - Northwich

Thank you Zoe, for your lovely 5* review. It was a pleasure to chat with you and book your trip. I hope you have the best time! Warm Regards, Laura :)

Rated 5 out of 5 stars

all your staff in Northwich branch…

all your staff in Northwich branch could not have been more helpful, nothing was too much trouble so much so that I did not try any other travel agent .they made it a very pleasant experience and I would certainly use Hays travel again,thank you. Kevin Bishop

3 March 2026
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Reply from Hays Travel - Northwich

Thank you Kevin, for your lovely 5* review. It was a pleasure to chat with you and book your trip. Kind Regards, Laura :)

Rated 5 out of 5 stars

Katie who dealt with our booking was…

Katie who dealt with our booking was brilliant, she was very efficient and made the whole experience pain free.

5 March 2026
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Reply from Hays Travel - Northwich

John,

We appreciate you sharing your experience. We are so happy to learn that the booking process was efficient and straightforward for you.

northwich, Hays Travel

Rated 5 out of 5 stars

No pressure whatsoever Very good.

Good knowledge of the products on offer. Pleasant staff. Good environment to book a holiday.

23 February 2026
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Reply from Hays Travel - Northwich

richard ikin,

We're happy you found our staff pleasant and knowledgeable, and that you enjoyed the environment for booking your holiday. Thanks for your review!

northwich, Hays Travel

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Understood what we were after and gave options. Also gave guidance regarding another holiday for later in year.

3 March 2026
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Reply from Hays Travel - Northwich

Kenneth Tompson,

We appreciate your kind words and are so glad we could assist you with your holiday plans by providing helpful options and guidance.

northwich, Hays Travel

Rated 5 out of 5 stars

Laura was very helpful made our booking…

Laura was very helpful made our booking easy everything is done for you personell touch is much better

18 February 2026
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Reply from Hays Travel - Northwich

Eric,

We appreciate your kind words! We're happy to hear that we made your booking experience easy and provided a personal touch.

northwich, Hays Travel

Rated 5 out of 5 stars

Excellent customer service by Ellie

Excellent customer service by Ellie
I would book again

28 February 2026
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Reply from Hays Travel - Northwich

Miss Ila Gate,

We appreciate your kind words and are so glad you were happy with our service. We look forward to your next booking!

northwich, Hays Travel

Rated 5 out of 5 stars

Very helpful

Very helpful, clear and friendly. Took lots of time to explain options.

23 February 2026
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Reply from Hays Travel - Northwich

Emma Johnson,

We appreciate you taking the time to share your feedback. We're so glad we could provide clear options and friendly, helpful service.

northwich, Hays Travel

Rated 5 out of 5 stars

As always a great experience with very…

As always a great experience with very knowledgeable agent. We found the perfect holiday at a great price. Highly recommended

28 February 2026
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Reply from Hays Travel - Northwich

Thank you for your review. We hope you have a wonderful trip. :)

Rated 4 out of 5 stars

The young lady who dealt with us was…

The young lady who dealt with us was very efficient and knew her job she was also very friendly

19 February 2026
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Reply from Hays Travel - Northwich

Pauline Newton,

We appreciate you sharing your experience. We're so glad to hear the staff member was efficient, friendly, and knowledgeable.

northwich, Hays Travel

Rated 5 out of 5 stars

Amazing service ...

25 February 2026
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Reply from Hays Travel - Northwich

We appreciate you taking the time to leave us this wonderful feedback. We're so happy we could provide efficient service for your trip!

Rated 5 out of 5 stars

Excellent efficient service from Katie…

Excellent efficient service from Katie for our trip to Kefelonia

15 February 2026
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Reply from Hays Travel - Northwich

Dolores Klapper,

We appreciate you taking the time to leave us this wonderful feedback. We're so happy we could provide efficient service for your trip!

northwich, Hays Travel

Rated 5 out of 5 stars

very helpful and polite with everything…

very helpful and polite with everything explained

14 February 2026
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Reply from Hays Travel - Northwich

Christine,

We appreciate you sharing your experience; we are so happy to hear that our team was helpful and polite with everything explained to you.

northwich, Hays Travel

Rated 5 out of 5 stars

Excellent advice from Ellie....

Popped in to Hays Northwich for advice on a Danube river cruise. We knew roughly what we wanted but we were finding it difficult to compare the different operators. We received excellent advice from Ellie who was able to answer all our questions and complete our booking. She was knowledgeable, courteous and professional. Recommended.

22 February 2026
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Reply from Hays Travel - Northwich

Jeffrey Helm,

We're happy to hear that you received excellent advice for your Danube river cruise booking. Thank you for taking the time to leave us such a lovely review; we appreciate it.

northwich, Hays Travel

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