Our holiday was booked with minimum fuss. Our Hays rep Sam was extremely helpful and went out of his way to give us the best deal. Our questions were all answered and explained in detail. A very pleas... See more
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See what reviewers are saying
The team at hays northwich are so friendly , helpful , they take time with you search for great prices , places to go best areas to suit the persons needs excelent work keep it up xx
Company replied
Laura was amazing! We went in looking for an affordable holiday for my self, husband, daughter and one of our friends and she was able to find the best place for us. We had gone in with the assumption... See more
Company replied
It wasn’t an easy task trying to find a last minute holiday but after looking into the options we managed to find a good destination. Thanks
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Witton Street, CW9 5DE, Northwich, United Kingdom
- 01606 263039
4.9
Excellent
953 reviews
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Excellent friendly service
Excellent friendly service. Made booking our two holidays very easy. Laura led us through the search getting us the best possible prices with everything fully explained.
31 January 2026
Reply from Hays Travel - Northwich
Dennis Dixon,
We appreciate you taking the time to leave us such a complimentary review! We're so happy to hear that booking your holidays was made easy and you got the best prices.
Hays Travel
Leanne and the team always come up…
Leanne and the team always come up trumps even when the brief is less than comprehensive!
1 February 2026
Reply from Hays Travel - Northwich
Teresa,
We appreciate your kind words! We're happy to hear that our team consistently meets your expectations, even with challenging requests. Thanks!
Hays Travel
Hays Northwich
Katie, was great, helpful, friendly and polite. She got us the trip we wanted. We have been to the shop a number of times to book trips and this is the third of their team we have spoken wth and they have all been great.
30 January 2026
Reply from Hays Travel - Northwich
Mr/Mrs Thomas,
We're happy to hear that you received great support and found our team helpful and friendly. Thank you for your kind words; it was a pleasure assisting you in planning your trip!
Hays Travel
Great Company
Great staff, extremely helpful and knowledgeable.
Will definitely use Hays Travel again.
27 January 2026
Reply from Hays Travel - Northwich
Hi John,
We appreciate your kind words and are so happy to hear that our team provided such great support. We look forward to assisting you again!
Hays Travel
Great experience
Lovely person who helped us. Gave us lots of options and talked us through everything
20 January 2026
Reply from Hays Travel - Northwich
Thank you for taking the time to leave a five star review. We hope you have an enjoyable trip. :)
We only went in to make an enquiry…
We only went in to make an enquiry about a deal in the window but we were so impressed by the staff, their pleasantness, enthusiasm, knowledge and help. So much so that we actually made a booking for a cruise there and then. That hadn't been out intention but we were sold by the great deal, not by any pressure or pushiness.
So excited.
8 January 2026
Reply from Hays Travel - Northwich
Thank you so much for taking the time to leave a lovely five star review. We appreciate you booking with us and hope you have a wonderful trip. :)
Friendly Northwich branch…
We went to the Northwich branch and Laura was the lady who helped us to book our holiday. Laura was extremely helpful, easy to talk to, friendly and very patient.
We have used this branch for many years and always get great service. Would definitely recommend them to friends and family. Thank you Laura.
24 January 2026
Reply from Hays Travel - Northwich
Thank you so much for taking the time to leave a lovely five star review. We appreciate you booking with us and hope you have a wonderful trip. :)
Reply from Hays Travel - Northwich
Thank you for taking the time to leave a five star review. We hope you have an enjoyable trip. :)
Reply from Hays Travel - Northwich
Thank you so much for your lovely review! 😊
We’re delighted to hear that you received great customer service — it truly means a lot to us. Providing a helpful, friendly, and stress‑free experience is always our priority, so it’s wonderful to know we got it right for you.
If you need anything at all in the future, please don’t hesitate to get in touch. We’re always here to help with your next adventure! ✈️🌎
Thanks again for choosing us! 💛
All great,the service from the staff is…
All great,the service from the staff is very friendly and very helpful thank very much
14 January 2026
Reply from Hays Travel - Northwich
We appreciate your wonderful feedback! We are so happy to hear that our team was able to provide such friendly and helpful service.
Hays Travel
Friendly professional service
14 January 2026
Reply from Hays Travel - Northwich
Thank you so much for your kind words and 5* review. Leanne :-)
Helpful staff giving advice and…
Helpful staff giving advice and knowledge as always also showing respect with a warm greeting when visiting the premises.
14 January 2026
Reply from Hays Travel - Northwich
We appreciate your kind words! We're happy to hear that our staff's knowledge and respectful, warm greetings made your visit a positive experience.
Hays Travel
Laura was friendly and professional
Laura was friendly and professional. My holiday booking was easy to book. Everything ran smoothly.Any questions were dealt with efficiently. Excellent service from Laura at the Northwich branch. Thank you.
21 January 2026
Reply from Hays Travel - Northwich
We appreciate you sharing your experience. We're happy to hear that your holiday booking was easy and that any questions were dealt with efficiently. Thank you for booking with us.
Hays Travel
The staff were very helpful and…
The staff were very helpful and knowledgeable we wanted to book our first cruise and they talked us through the whole process
19 January 2026
Reply from Hays Travel - Northwich
Mr Luke,
We appreciate your feedback! We are so happy to hear that our team members were helpful and knowledgeable in guiding you through your first cruise booking.
Hays Travel
Welcomed in and efficient booking of…
Welcomed in and efficient booking of non standard holiday to Poland.
15 January 2026
Reply from Hays Travel - Northwich
We're happy to hear that your Poland holiday booking was efficient. Thank you for your positive feedback; we appreciate it greatly.
Excellent service
Because of the bad weather I phoned my request to my local shop and by the end of the day they had come up with exactly what I wanted. Excellent service
8 January 2026
Reply from Hays Travel - Northwich
We're happy to hear that we could promptly fulfill your request despite the weather. It is wonderful to know you received excellent service and exactly what you wanted!
Great service as usual
Scarlet did the booking and was very helpful arranging private tranfers and booking escape lounge All achieved within 30 mins.Today Hannah was very helpful dealing with currency and advice re the need for visas being neccessary and sending on the links we require to obtain these.
14 January 2026
Reply from Hays Travel - Northwich
Thank you for taking the time to leave a five star review. We are glad you had a wonderful experience at Hays Travel and hope you enjoy your trip. :)
prompt and Efficient service
14 January 2026
Reply from Hays Travel - Northwich
Thank you for taking the time to leave a five star review. We hope you have a wonderful trip. :)
Always book my holidays here .
Always book my holidays here .
Laura was friendly efficient and knowledgeable.
If she says she will do something for you she will.
13 January 2026
Reply from Hays Travel - Northwich
Thank you for taking the time to leave a five star review. We hope you have a wonderful trip. :)
Trip on the Nile changed
We had made an error in booking a trip on the River Nile, we had wanted to visit the Valley of the Kings but when looking at the itinerary discovered it wasn't on the trip we booked. So we returned to the shop and spoke to Scarlet who rearranged the ship for us with TUI and it was the same price. Many thanks to Scarlet.
11 January 2026
Reply from Hays Travel - Northwich
We're happy we could assist with your booking change for the River Nile trip. It's great to know the itinerary was rearranged to your satisfaction, and at the same price. Thank you for your positive feedback.
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