We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Trav... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jo was very attentive to our needs and presented us with a great choice of holidays. We were amazed to hear of the assistance that will be provided before we go, e.g. passenger details and flight bo... See more
Company replied
When I needed an alternative hotel at short notice Aiden and Jo were really helpful in getting the costing to me enabling me to make my final arrangements. The Norwich Team are always friendly and he... See more
Company replied
The young girl went through the holiday booking very thorough and set up the apps on my phone for me ,told to come back day before travel to confirm boarding passes and any last minute queries very... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3-5 Orford Place, NR1 3RU, Norwich City, United Kingdom
- 01603851856
4.9
Excellent
988 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expert guidance & professional
We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Travel again & our sincere thanks to Cathy for helping us sort out our travel plans. She is a credit to the team at Norwich.
17 August 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are delighted to hear that your holiday booking was handled with professionalism and expert guidance. We truly appreciate your kind words.
Reply from Hays Travel - Norwich City
Thanks for your great review
Reply from Hays Travel - Norwich City
Thank you so much for your kind words! We hope you have lovely time!
Always a friendly welcome.
When I needed an alternative hotel at short notice Aiden and Jo were really helpful in getting the costing to me enabling me to make my final arrangements.
The Norwich Team are always friendly and helpful.
19 August 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful review! We appreciate your kind words!
Booked our trip in one go
Chloe was brilliant, great customer service, wonderful experience.would definitely book with Hays again.
30 July 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear you had such a positive experience. We look forward to seeing you again.
A fantastic personal service
Jo was very attentive to our needs and presented us with a great choice of holidays.
We were amazed to hear of the assistance that will be provided before we go, e.g. passenger details and flight boarding passes.
Fantastic service!
7 August 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful review! We are so pleased to hear that you received such attentive service and found a great holiday choice. We hope you have a fantastic trip!
The staff and support we received on…
The staff and support we received on your vist was fantastic big big thank you to aiden very helpful and happy
16 August 2026
Reply from Hays Travel - Norwich City
Thank you so much for your wonderful feedback! We are so pleased to hear that our team provided you with such fantastic support. We truly appreciate your kind words.
Chloe was very knowledgable and helpful.
15 August 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review
The young girl went through the holiday…
The young girl went through the holiday booking very thorough and set up the apps on my phone for me ,told to come back day before travel to confirm boarding passes and any last minute queries very
helpful.
7 August 2026
Reply from Hays Travel - Norwich City
Thank you for your lovely review! We are so pleased to hear that you had such a thorough and helpful experience with Chloe, especially with setting up your apps and confirming your travel details. We hope you have a fantastic trip!
Cathy was brilliant
Cathy was brilliant! Was so helpful and got my hole family a great holiday!
Can’t wait to go!
6 August 2026
Reply from Hays Travel - Norwich City
We are so pleased to hear that Cathy was brilliant and helpful in finding a great holiday for your whole family. We hope you have a fantastic time!
We book all of our holidays through…
We book all of our holidays through Kerry at Hays Travel. Hays Travel goes above and beyond to find you the best holiday.
13 August 2026
Reply from Hays Travel - Norwich City
We are so pleased to hear that Kerry consistently exceeds your expectations in finding the perfect holiday. Thank you
Reply from Hays Travel - Norwich City
Thank you for your kind review!
staff are always on helpful
staff are always on helpful
I spoke to chloe who was professional and very keen to get me a great deal.
thank you always fine your staff to be accommodating and helpful.
7 August 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that Chloe was helpful and accommodating, and found you a great deal.
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be polite, friendly, and helpful.
Riviera Cruise and train journeys
Hannah who booked our cruise for us was very thorough, cheerful and nothing was too much bother she made sure we got exactly what we asked for as we wanted extra travel arrangements before and after the river cruise.
31 July 2026
Reply from Hays Travel - Norwich City
Thank you so much for your wonderful feedback! We are delighted to hear that Hannah was so thorough and helpful in arranging your cruise and extra travel plans. We're thrilled that you received exactly what you asked for.
Kind Regards
Hays Travel WhiteRose
Reply from Hays Travel - Norwich City
Thank you for your kind review
Reply from Hays Travel - Norwich City
Thank you for your lovely review. We are so happy to hear that our team provided you with excellent service.
The member of staff was very friendly…
The member of staff was very friendly and helpful so it was a pleasure to deal with her.
24 July 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review
Reply from Hays Travel - Norwich City
Thank you for your kind review
Couldn't been not helpful sorting holiday
Very helpful and friendly couldn't have been any helpful full marks for kathy
27 July 2026
Reply from Hays Travel - Norwich City
Thank you for your lovely review! We are so pleased to hear that our colleague was very helpful and friendly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.