The very pleasant young lady we saw when we went to discuss a holiday could not have been more helpful. She took the time to find out exactly what we were looking for then suggested places that would... See more
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All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... See more
Company replied
We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Trav... See more
Company replied
This is the second holiday we’ve booked in the same branch. Both times they have been very helpful by giving us good advice which makes it easier to choose the right holiday for our needs. We came aw... See more
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3-5 Orford Place, NR1 3RU, Norwich City, United Kingdom
- 01603851856
4.9
Excellent
1k reviews
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Reply from Hays Travel - Norwich City
Thank you so much for your wonderful feedback! We are delighted to hear that our service was excellent and met all your requirements. We appreciate your kind words.
We booked 4 holidays for the coming…
We booked 4 holidays for the coming winter jo is always very friendly helpful and always go the extra step to help us book easily and does all our checking in couldn't wish for a better service thanks again jo
26 July 2026
Reply from Hays Travel - Norwich City
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful and attentive to detail. We appreciate your kind words and we hope you have a lovely time
Reply from Hays Travel - Norwich City
Thank you for your lovely review!
Chloe explained everything in detail…
Chloe explained everything in detail and she was very professional.
25 July 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review! We are so pleased to hear that we could help. We hope you have a great time!
This company is so willing to help
This company is so willing to help and get you the holiday you want .
Ella is brilliant so friendly and helpful as is all the staff in the Norwich branch
24 July 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that our team was so helpful and friendly. We hope you have a lovely time!
Reply from Hays Travel - Norwich City
Thank you for your kind review!
Reply from Hays Travel - Norwich City
Thanks for your great review
Th staff always no what holiday we are…
Th staff always no what holiday we are looking for great experience always happy to help
12 July 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful review! We are so pleased to hear that our team consistently helps you find the perfect holiday and that you always have a great experience with us.
First class service in all departments…
First class service in all departments staff smartly dressed and comfortable place to sit
19 July 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful review! Your kind words are greatly appreciated!
Helpful and professional and friendly
Helpful and professional and friendly. But I arrived after the office should have opened as advertised at 9.15am on Friday 17 July but a staff meeting was taking place and I had to stand outside at least 10 minutes until 9.35am before I was let in. Apologies were given but I felt I could at least have been offered a seat inside as I am 81.
18 July 2026
Reply from Hays Travel - Norwich City
Thank you for your kind words, We sincerely apologise for the delay and appreciate your patience.
Excellence of Hayes Staff
The location of the travel premises.
The atmosphere within the travel premises including the temperature.
The attitude and professionalism of the staff.
Very friendly, obliging and efficient.
17 July 2026
Reply from Hays Travel - Norwich City
We're so pleased to hear that you found our staff friendly, obliging, and efficient! We hope you have a lovely time!
We have used Hays Travel previously and…
We have used Hays Travel previously and found their service professional and helpful. Aiden was very knowledgeable and took the time to offer advice which we appreciated. I would recommend Hays Travel if you require a personal experience and need extra help with airport procedures.
10 July 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are delighted to hear that you found Aiden professional and helpful
Customer service was amazing very…
Customer service was amazing very lovely lady managed to get my holiday booked and look for next year's booking also
17 July 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review
Awesome customer service
Awesome customer service, friendly and not pushy, we will be back. Thank you
29 June 2026
Reply from Hays Travel - Norwich City
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our customer service. We look forward to welcoming you back again soon.
Had a great experience with booking our…
Had a great experience with booking our holiday to Thailand with Hannah. Fantastic customer service.
6 July 2026
Reply from Hays Travel - Norwich City
Thank you for your fantastic feedback! We are so pleased to hear that you had such a great experience booking your holiday with us.
Very friendly and knowledgeable
Very friendly and knowledgeable. Asked plenty of questions and they were answered honestly and professionally!
5 July 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and knowledgeable, and that all your questions were answered professionally.
Brilliant service as usual from Cathy.
2 July 2026
Reply from Hays Travel - Norwich City
Thank you for your lovely review!
Aiden was very helpful yesterday with…
Aiden was very helpful yesterday with the booking , and Ella had found us some great options.
Chloe and Kathy also helpful over the phone, everyone is very responsive and friendly. My husband is disabled with Parkinson's and we feel in safe hands.
3 July 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and that you feel in safe hands.
Aiden was amazing from start to finish…
Aiden was amazing from start to finish & couldn’t have been more helpful & informative
1 July 2026
Reply from Hays Travel - Norwich City
We're so glad to hear that our colleague provided such helpful and informative service. It's wonderful to know they made your experience amazing from beginning to end.
As usually excellent service Adien is…
As usually excellent service Adien is allways very helpful 👍👍
2 July 2026
Reply from Hays Travel - Norwich City
Thank you for your wonderful 5 star review! We are so pleased to hear that you consistently receive excellent service and find our team members helpful. Your feedback is greatly appreciated.
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