The very pleasant young lady we saw when we went to discuss a holiday could not have been more helpful. She took the time to find out exactly what we were looking for then suggested places that would... See more
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All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... See more
Company replied
We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Trav... See more
Company replied
This is the second holiday we’ve booked in the same branch. Both times they have been very helpful by giving us good advice which makes it easier to choose the right holiday for our needs. We came aw... See more
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3-5 Orford Place, NR1 3RU, Norwich City, United Kingdom
- 01603851856
4.9
Excellent
1k reviews
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Very professional and helpful nothing…
Very professional and helpful nothing to much trouble .Would definitely use again
17 April 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our service helpful.
I'm looking for a miracle
I'm looking for a miracle, I said as I came in the door. And a miracle is what I got. Jomane was amazing! Took care of EVERYTHING AND downloaded it onto my phone so I just have to go to my photos and show that funny diagram thingy at the airport. I'm over the moon!
can't stop laughing with delight!
13 April 2026
Reply from Hays Travel - Norwich City
We are so happy to hear that you had such a positive experience! It's wonderful that everything was taken care of so efficiently. We appreciate you sharing your delightful feedback!
Prompt and excellent service from Cathy…
Prompt and excellent service from Cathy and her staff that we have become accustomed to.
15 April 2026
Reply from Hays Travel - Norwich City
We appreciate your continued loyalty and are so happy to consistently provide prompt and excellent service. Thank you for your kind words!
Holiday
Hays always help me with the holiday they explained everything and makes bookings so easy for me. Thank you so much. They all recognise me as soon as I walk in and are all very polite and welcoming.
13 April 2026
Reply from Hays Travel - Norwich City
Thank you for your great review, We are so pleased we were able to help you once again with your holidays
Haven’t used Hays Travel before so…
Haven’t used Hays Travel before so can’t say they were good or bad ! Got break I wanted still getting over the cost !
11 April 2026
Reply from Hays Travel - Norwich City
Thanks for your feedback! We’re glad you found the break you wanted
This is the 3rd time of booking my…
This is the 3rd time of booking my flights through Hays and I can honestly say I wouldn't go anywhere else . The staff are highly knowledgeable and friendly and nothing is to much trouble for them
2 April 2026
Reply from Hays Travel - Norwich City
Such a kind review thank you for choosing us again, always a pleasure to help you
Very helpful member of staff.
8 April 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us a review; we are so glad that Cathy was helpful during your visit with us. Have a lovely holiday.
Nice Travel Agent!
Friendly staff and easy to book the holiday. The only issue I have, I went with the hotel I wanted as I had looked on my iPad the night before. The hotel was Cornucopia in Sliema Malta. When she looked on her computer the hotel was in Gozo which we didn't want. So we had to sit there and go through everything.
31 March 2026
Reply from Hays Travel - Norwich City
We appreciate your feedback and are glad you found Hannah friendly and booking easy. We're sorry the hotel location differed from what you saw on your iPad, we hope you have a lovely holiday.
Great service from Aiden
Aiden was so funny & friendly from start to finish! He made sure I had everything I needed for my holiday! He joined in my excitement of booking another holiday and nothing was too much trouble
Thank you
1 April 2026
Reply from Hays Travel - Norwich City
We are so happy to hear that you found our service helpful and friendly when booking your holiday. We hope you have an amazing time!
Very friendly and helpful service by…
Very friendly and helpful service by Cathy Leverett.
Making the process of booking our cruise informative and easy.
30 March 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us such a wonderful review. We're so glad that we made booking your cruise easy and informative for you. Thank you
Reply from Hays Travel - Norwich City
We appreciate your feedback and are so glad you found our advice and service to be great with excellent attention to detail!
Kerry was very helpful and very…
Kerry was very helpful and very knowledgable on Rhodes giving us very helpful tips on things to do and see .We used Hayes travel last year and will continue to do so the personal touch is very nice .
26 March 2026
Reply from Hays Travel - Norwich City
We appreciate you sharing your kind words. We're so happy to hear that you found our service helpful and informative. We hope you have a great time
Reply from Hays Travel - Norwich City
Thank you for the kind review!
Reply from Hays Travel - Norwich City
We are so happy to hear that our service was amazing and helpful. Thank you for your kind review, it is greatly appreciated.
Very helpful
The guy that helped us book was very good, he found us the perfect holiday
8 March 2026
Reply from Hays Travel - Norwich City
We are so happy to hear that our team member assisted you in booking the perfect holiday. Thank you for your fantastic review.
Friendly professional staff
10 March 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review!
Reply from Hays Travel - Norwich City
We appreciate your kind feedback; we are so happy to hear that you found our team member helpful during your visit with us.
Helpful and friendly
Aiden was very helpful, informative and friendly.
I felt confident booking a holiday for ten people with his help.
7 March 2026
Reply from Hays Travel - Norwich City
We appreciate you sharing your experience. We are so happy to hear that our team member was helpful, informative and friendly, making you feel confident.
Excellent service from Cathy
Excellent service from Cathy. She understands our travel needs and contacts the company we are using to make sure we get the support we require.
When on the phone she was having to compete with the busker outside the shop making it difficult to hear.
8 March 2026
Reply from Hays Travel - Norwich City
We appreciate your kind words regarding the service you received. We are so glad Cathy understood your needs and provided the support you required. We will look into the noise issue. Thanks for your feedback!
Interested staff who couldn't be more…
Interested staff who couldn't be more helpful orbinterested
13 March 2026
Reply from Hays Travel - Norwich City
Thank you for your lovely review!
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