All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... See more
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We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Trav... See more
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This is the second holiday we’ve booked in the same branch. Both times they have been very helpful by giving us good advice which makes it easier to choose the right holiday for our needs. We came aw... See more
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Just picked up documents for our cruise later this month and also booked a future cruise at the same time. Knowledgeable, efficient and friendly service provided throughout by Jomane in the Norwich B... See more
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3-5 Orford Place, NR1 3RU, Norwich City, United Kingdom
- 01603851856
4.9
Excellent
1k reviews
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We had a lovely lady called Hannah who…
We had a lovely lady called Hannah who booked our holiday. She was very patient nothing was to much trouble for her . We would not hesitate to book again with her she was amazing
7 March 2026
Reply from Hays Travel - Norwich City
We’re delighted to hear that Hannah provided such patient and helpful service while booking your holiday.
Great
I had a good wonderful service the staff was friendly ensuring all my need i am impressed with her give time attention to dettaild for my trip vary helpful i am very happy
8 March 2026
Reply from Hays Travel - Norwich City
We’re delighted to hear that you had such a wonderful experience with us. Our team always strives to provide friendly, attentive service and make sure every detail of your trip is taken care of, so it’s great to know we met your expectations.
Hays have the expertise and time to help.
Laurence has spent a lot of time talking to us and working out itineraries to meet our aspirations. He is knowledgeable and patient.
We are so looking forward to our holiday of a lifetime that we now have booked thanks to Laurence
14 February 2026
Reply from Hays Travel - Norwich City
Thank you so much for your kind words! It’s been a pleasure helping you plan such a special trip.
Well done Hays
Have used Hays for our previous holidays, excellent service,professional, courteous
7 March 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to share your positive experiences with us. We're so glad you've consistently received excellent service from our team.
Exceptional friendly service
Kerry was so friendly and helpful and found a perfect holiday for me and my family.She gave great advice and ideas of where to visit and booked everything for us including car parking and special assistance for our Son.Highly recommend booking thro Hayes travel for exceptional friendly service.
26 February 2026
Reply from Hays Travel - Norwich City
We're happy to hear that you and your family had a perfect holiday planned with us. It's great to know that our team member gave great advice and was helpful in booking everything you needed. Thank you for recommending us!
Excellent service from Kerry
Excellent service from Kerry.
She did everything we asked of her and was so helpful.
5 March 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us feedback. We are so happy to hear that we were helpful and met your needs.
Very friendly and helpful
Hannah has been brilliant from when we first came into store a few weeks ago to the time we booked . Working hard to get us the best deal and holiday that suits us
5 March 2026
Reply from Hays Travel - Norwich City
We're happy to hear that you had such a positive experience. It's great to know that our team member worked hard to find the best holiday for you. Thank you!
Jo was very helpful and knowledgeable…
Jo was very helpful and knowledgeable with great advice for a good value holiday
4 March 2026
Reply from Hays Travel - Norwich City
Thank you for your lovely review. We are please Jo was able to find you the perfect holiday
Good knowledge of booking system.
Good knowledge of booking system.
Did exactly what we wanted efficiently
3 March 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review. We are so happy we could meet your needs efficiently!
So easy to talk to and they listen
So easy to talk to and they listen, a very helpful bunch!
1 March 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us such a wonderful review!
The staff are always so friendly and…
The staff are always so friendly and today Cathy absolutely made my day. I had been dithering about Canada - where to go , which way I would do it - East to West, just the Mounties etc but she smashed it. A big fat FIVE to her and she should be highly praised.
1 March 2026
Reply from Hays Travel - Norwich City
We're happy to hear that someone on our team made such a positive impact! We appreciate you taking the time to share your experience and we'll be sure to pass along your kind words.
Totally felt at ease booking ,Aiden…
Totally felt at ease booking ,Aiden very knowledgeable showed us all our options and advice was brilliant.
1 March 2026
Reply from Hays Travel - Norwich City
We're happy to hear that you felt at ease booking with us. It's great to know that our advice and options were brilliant and helpful to you.
Th lady who dealt with us ( Cathy ) was…
Th lady who dealt with us ( Cathy ) was exceptional. Very patient and extremely helpful as we weren’t sure where we wanted to go. Couldn’t ask for better service. Brilliant !
27 February 2026
Reply from Hays Travel - Norwich City
Thank you for such a positive review, So pleased Cathy was able to assist you
Aiden has been very helpful in helping…
Aiden has been very helpful in helping us make a choice for our holiday and finding us the best price
26 February 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us this wonderful review. We're so happy we could find you the best holiday at a great price.
Very helpful staff
Very pleasant and interested staff. I felt he was knowledgeable and experienced and gave me the time to explore every thing I asked. I enquired about several destinations. He explored all destinations I asked about and we settled on a good value and targeted expectations holiday for each place. I went away with 3 good holidays printed out and came back within the hour and booked 1. Would definitely recommend talking to Aidan.
26 February 2026
Reply from Hays Travel - Norwich City
We're happy to hear that you felt supported by our knowledgeable staff as you explored options for your holidays. Thank you for sharing your positive experience, and we appreciate your recommendation.
Kerry went out of her way in dealing…
Kerry went out of her way in dealing and sorting out our cruise. Left Hays with our cruise ideas. Kerry came back after couple of days with all the transfers / hotels and basically did all the leg work. Can not thank her enough.
17 February 2026
Reply from Hays Travel - Norwich City
We're happy to hear that Kerry went above and beyond to assist with your cruise arrangements, handling all the details to make it seamless for you. We appreciate your kind words!
Professional approach.
15 February 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review
Really impressed with Aiden.
Really impressed with Aiden.
He was extremely knowledgeable, and helpful about the resorts we looked at. Nothing was too much trouble. I'll definitely use Hays again .
22 February 2026
Reply from Hays Travel - Norwich City
We appreciate you taking the time to leave us a review. We are so glad to hear that you found Aiden knowledgeable and helpful. We look forward to assisting you again.
Lovely Cathy
Me and my friend went in to book a coach holiday and the minute we walked through the door we were greeted by Cathy who went above and beyond to make sure we got the holiday we wanted. It took a while as her system was not overly fast but she was patient and lovely. She explained every detail of our holiday so we came away with the holiday we wanted. Very Happy, and thank you Cathy but the terrible busker outside the shop needs to go :)
22 February 2026
Reply from Hays Travel - Norwich City
We're happy to hear that you and your friend felt so well-cared for while booking your coach holiday. We appreciate your kind words about the service you received from Cathy and your patience with the system.
very knowledgeable
very knowledgeable, very helpfull, explained everthing really well
14 February 2026
Reply from Hays Travel - Norwich City
Thank you for your kind review!
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