Hays Travel - Nottingham Reviews 

1,079
TrustScore 5 out of 5

4.9

3 Long Row, NG1 2DB Nottingham, GB


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Rated 5 out of 5 stars

A vacation to remember 😎 We wanted to book a last minute getaway and decided on Egypt. As it was very last minute, we weren't sure what we would get and we were a bit nervous, especially... See more

Company replied

Rated 5 out of 5 stars

Finley at the Nottingham branch has been amazing in helping me book my Las Vegas trip. He went above and beyond by recommending incredible experiences, including the Grand Canyon, and made the whole b... See more

Company replied

Rated 5 out of 5 stars

Finn helped me book a trip to Barcelona that I’ve been wanting to do for months so when the deal came up on Facebook I had to jump on it! He responded to my message very quickly and answered every que... See more

Company replied

Rated 5 out of 5 stars

The staff treat you as a friend with interest in the holiday I've been on as well as sorting out everything for your next adventure

Company replied


Company details

  1. #22 of 198 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #10 of 52 best companies in Cruise Travel Agency
  4. #5 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #9 of 94 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Long Row, NG1 2DB, Nottingham, United Kingdom

  • 01158605342

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,079)

123,181 reviews in the last 12 months

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Rated 5 out of 5 stars

Steve went through everything we needed…

Steve went through everything we needed to know and explained it all in detail.

19 July 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Yvonne,

Thank you for your lovely review! We are so glad that everything was explained in detail for you.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Booking made essy.…

Steve was very professional and informative.

19 July 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Kevin Wright,

Thank you for your wonderful review! We are so pleased to hear that you found our team member to be professional and informative. Your feedback is greatly appreciated.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

The staff treat you as a friend

The staff treat you as a friend with interest in the holiday I've been on as well as sorting out everything for your next adventure

19 July 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

michael preston,

Thank you for your wonderful feedback! We are so pleased to hear that our team made you feel welcome and helped you plan your next adventure.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Great staff and amazing deals good…

Great staff and amazing deals good prices

12 July 2026
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Reply from Hays Travel - Nottingham

Michael,

Thank you for your wonderful feedback! We are so pleased to hear that you had a great experience with our team and found our prices to be good.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Hays Nottingham city Centre

Hays Nottingham city Centre. Lovely staff. Very helpful. Cliff went through my list of wishes and found one that ticked everything. 59 days until we go.

18 July 2026
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Reply from Hays Travel - Nottingham

GWall,

Thank you for your wonderful feedback! We are so pleased to hear that our team was able to find the perfect holiday for you. We hope you have an amazing trip!

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

The gentleman was a very happy and a…

The gentleman was a very happy and a nice man was happy to help me and my daugther we find our holiday for next year I’ve been too him a few times and he’s always happy to help with a smile on his face 😁

19 July 2026
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Reply from Hays Travel - Nottingham

JACQUELINE,

Thank you so much for your wonderful feedback! We are so pleased to hear about your positive experience with our team. We always strive to provide efficient and friendly service, and it's great to know we achieved that for you.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Holiday booking

The experience was excellent I saw the same lady as before got the holiday booked so easy had no problems excellent service will definitely book with them again

18 July 2026
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Reply from Hays Travel - Nottingham

Brenda Cripwell,

We are so happy to hear you had an excellent experience and that booking your holiday was easy! We truly appreciate your kind words and look forward to assisting you again.

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Finley at the Nottingham branch

Finley at the Nottingham branch has been amazing in helping me book my Las Vegas trip. He went above and beyond by recommending incredible experiences, including the Grand Canyon, and made the whole booking process easy and enjoyable. I really appreciate all of his help and would highly recommend him to anyone planning a holiday. Thank you, Finley!

13 July 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Harry,

Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team member went above and beyond to make your booking enjoyable. We appreciate your recommendation!

Rated 5 out of 5 stars

Thank you Finn!

Finn helped me book a trip to Barcelona that I’ve been wanting to do for months so when the deal came up on Facebook I had to jump on it! He responded to my message very quickly and answered every question I had. The process happened so quick which I wasn’t expecting but loved and now I’m looking forward to my trip even more! Thank you Finn!

12 July 2026
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Reply from Hays Travel - Nottingham

Alicia,

Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that we could help you book your dream trip to Barcelona so quickly. We hope you have an amazing time!

Rated 5 out of 5 stars

The staff in the Nottingham branch are…

The staff in the Nottingham branch are always helpful, my last booking to Budapest, they found us a unique 3 day break on the river Danube in a Jewel boat hotel with a river view, nothing is too much trouble, always friendly.

2 July 2026
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Reply from Hays Travel - Nottingham

Thank you for your wonderful review! We are so pleased to hear that our team was able to find you such a unique and enjoyable break in Budapest. We always strive to provide friendly and helpful service.

Kind Regards
Hays Travel Nottingham

Rated 5 out of 5 stars

Excellente service

Excellente service, they always go the extra mile

11 July 2026
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Reply from Hays Travel - Nottingham

Thank you so much for your wonderful 5-star review! We are delighted to hear that you consistently receive excellent service from us. We truly appreciate your kind words.

Rated 5 out of 5 stars

Finlay was very helpful

Finlay was very helpful. He listened to our requests and found the holiday river cruise we were looking for.

9 July 2026
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Reply from Hays Travel - Nottingham

Thank you for your wonderful review! We are so pleased to hear that our colleague was able to help you find the perfect river cruise you were looking for. We hope you have a fantastic holiday!

Rated 5 out of 5 stars

Excellent service and advice from…

Excellent service and advice from Clifford.

5 July 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Thank you for your wonderful feedback! We are so pleased to hear that you received excellent service and advice.

Kind Regards
Hays Travel Nottingham

Rated 5 out of 5 stars

A vacation to remember 😎

A vacation to remember 😎

We wanted to book a last minute getaway and decided on Egypt.

As it was very last minute, we weren't sure what we would get and we were a bit nervous, especially with taking two young kids.

Aaminah was fantastic and put our mind at ease. With her knowledge and experience of Egypt, we felt comfortable with the options she provided.

What can I say! The holiday was absolutely amazing, the flight, transfers, hotel (fantastic location) and it was all inclusive. Aaminah's tips and pointers were spot on, thank you!

Looking forward to booking our next vacation again with Aaminah (maybe we'll do Egypt again 😉).

8 June 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Thank you so much for your lovely review.

Rated 5 out of 5 stars

Excellent service that fitted the bill exactly

Aaminah put a great deal of preparation into helping us make a holiday choice that fitted our requirements. She’s a credit to Hsys travel Nottingham

28 June 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Anne Orton,

Thank you for your kind words! We are so pleased to hear that Aaminah was able to help you find the perfect holiday. We hope you have a wonderful trip!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Always polite

Always polite. Always try to work to your budget, and making travel arrangements more enjoyable.

23 June 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

We're so glad we could assist with your travel plans within your budget. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The Agent was very welcoming

The Agent was very welcoming, knowledgable and recommended a holiday that i was looking for. I felt reassured what was being said to me and answered all of my questions.

25 June 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Very helpful,kind,would recommend Hays…

Very helpful,kind,would recommend Hays Travel to anyone who wants a holiday,staff very helpful

23 June 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Maxine Chilton,

We're so happy you enjoyed your experience. We appreciate your kind words and recommendation!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Best holidays

Stephen always gives us great deals and the best experience when booking he looks after us very well

18 June 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Dawn Pettifor,

We are so pleased to hear about your positive booking experience. Thank you for sharing your kind feedback with us!

Kind Regards
Hays Travel

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