We absolutely love booking with Hay's Travel brilliant team especially Alan always there to help and find us the best deals thank you so much for being a great team
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aaminah, looked at every option for us, as we were booking a trip of a lifetime. Nothing was to much, & now we are looking forward to going to Alaska.
Company replied
I had a problem which was sorted out by the assistant manager.He wad professional ,friendly and apologised for the error .I was totally satisified wirh the service
Brilliant has usual. Cliff was brilliant. Always have a exceptional service when we visit, would not use any other travel agency
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Long Row, NG1 2DB, Nottingham, United Kingdom
- 01158605342
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Hays Travel - Nottingham
Hays Nottingham city Centre
Hays Nottingham city Centre. Lovely staff. Very helpful. Cliff went through my list of wishes and found one that ticked everything. 59 days until we go.

Reply from Hays Travel - Nottingham
The gentleman was a very happy and a…
The gentleman was a very happy and a nice man was happy to help me and my daugther we find our holiday for next year I’ve been too him a few times and he’s always happy to help with a smile on his face 😁

Reply from Hays Travel - Nottingham
Finley at the Nottingham branch
Finley at the Nottingham branch has been amazing in helping me book my Las Vegas trip. He went above and beyond by recommending incredible experiences, including the Grand Canyon, and made the whole booking process easy and enjoyable. I really appreciate all of his help and would highly recommend him to anyone planning a holiday. Thank you, Finley!

Reply from Hays Travel - Nottingham
Thank you Finn!
Finn helped me book a trip to Barcelona that I’ve been wanting to do for months so when the deal came up on Facebook I had to jump on it! He responded to my message very quickly and answered every question I had. The process happened so quick which I wasn’t expecting but loved and now I’m looking forward to my trip even more! Thank you Finn!

Reply from Hays Travel - Nottingham
The staff in the Nottingham branch are…
The staff in the Nottingham branch are always helpful, my last booking to Budapest, they found us a unique 3 day break on the river Danube in a Jewel boat hotel with a river view, nothing is too much trouble, always friendly.

Reply from Hays Travel - Nottingham

Reply from Hays Travel - Nottingham
Finlay was very helpful
Finlay was very helpful. He listened to our requests and found the holiday river cruise we were looking for.

Reply from Hays Travel - Nottingham

Reply from Hays Travel - Nottingham
A vacation to remember 😎
A vacation to remember 😎
We wanted to book a last minute getaway and decided on Egypt.
As it was very last minute, we weren't sure what we would get and we were a bit nervous, especially with taking two young kids.
Aaminah was fantastic and put our mind at ease. With her knowledge and experience of Egypt, we felt comfortable with the options she provided.
What can I say! The holiday was absolutely amazing, the flight, transfers, hotel (fantastic location) and it was all inclusive. Aaminah's tips and pointers were spot on, thank you!
Looking forward to booking our next vacation again with Aaminah (maybe we'll do Egypt again 😉).

Reply from Hays Travel - Nottingham
Excellent service that fitted the bill exactly
Aaminah put a great deal of preparation into helping us make a holiday choice that fitted our requirements. She’s a credit to Hsys travel Nottingham

Reply from Hays Travel - Nottingham
Always polite
Always polite. Always try to work to your budget, and making travel arrangements more enjoyable.

Reply from Hays Travel - Nottingham
The Agent was very welcoming
The Agent was very welcoming, knowledgable and recommended a holiday that i was looking for. I felt reassured what was being said to me and answered all of my questions.

Reply from Hays Travel - Nottingham
Best holidays
Stephen always gives us great deals and the best experience when booking he looks after us very well

Reply from Hays Travel - Nottingham
Friendly and helpful staff
The Nottingham branch has a very friendly and helpful group of staff. Alex made booking our next cruise easy and painless.

Reply from Hays Travel - Nottingham
I Found Steve
I Found Steve, most helpful and accommodating with Great Customer Service skills. I really Appreciated his wealth of knowledge and Advice pertaining to choice of holiday as I was quite apprehensive prior to the Appt and a little stressed. Steve really put me at ease and was both reassuring and pleasant and personable ready to answer any questions. I was truly grateful for his input and demeanour.

Reply from Hays Travel - Nottingham

Reply from Hays Travel - Nottingham
I can’t thank Alan enough thatHays…
I can’t thank Alan enough atHays Travel on Nottingham and had some great information from other employees as well. I can’t remember all their names. He had a lot of work to do for us. So we are very grateful everyone in there is so helpful I’ll give them 11 out of 10. Thank you. Once again.

Reply from Hays Travel - Nottingham
Staff very helpful
Staff very helpful, made contact with the travel company and answered all my questions

Reply from Hays Travel - Nottingham
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







