Hays Travel - Nottingham Reviews 

1,118
TrustScore 5 out of 5

4.9

3 Long Row, NG1 2DB Nottingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We absolutely love booking with Hay's Travel brilliant team especially Alan always there to help and find us the best deals thank you so much for being a great team

Rated 5 out of 5 stars

Aaminah, looked at every option for us, as we were booking a trip of a lifetime. Nothing was to much, & now we are looking forward to going to Alaska.

Company replied

Rated 5 out of 5 stars

I had a problem which was sorted out by the assistant manager.He wad professional ,friendly and apologised for the error .I was totally satisified wirh the service

Rated 5 out of 5 stars

Brilliant has usual. Cliff was brilliant. Always have a exceptional service when we visit, would not use any other travel agency

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 35 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Long Row, NG1 2DB, Nottingham, United Kingdom

  • 01158605342

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,118)

116,474 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The atmosphere was positive from the…

The atmosphere was positive from the minute I walked into the shop. Got my flight sorted with hardly any problems. I would definitely book with Hays again

11 June 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Gillian,

We are so pleased you felt a positive atmosphere and that we could sort your flight with ease. We look forward to assisting you again!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Always great staff at Nottingham branch

Always great staff at Nottingham branch
Always friendly and helpful 👏

31 May 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Anthony Ross,

We are so pleased you had a positive experience with our Nottingham team. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Steve

Steve. So knowledgeable and enthusiastic about where we are going.

7 June 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Positive experience

Cliff, was very helpful in getting the holiday we wanted at a price that was acceptable, he was very pleasant and easy to talk to

7 June 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

We are so pleased we could help you find your ideal holiday at a great price. Thank you for your feedback!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The service was pleasant and friendly…

The service was pleasant and friendly and efficient and the gentleman made sure we understood everything about our flight

30 May 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

We're so glad to hear you had a pleasant and informative experience with us. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very Good and knowledgable service from…

Very Good and knowledgable service from Alexanfra,
looking at best options and available facilities

4 June 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

We are so glad to hear you received knowledgeable service and found the best options with us. Thank you!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Great! …

Alex was helpful friendly and down to earth. Knowledgeable. Went through all the options and looked into everything we asked.
The shop in Nottingham has a nice atmosphere and staff approachable. Very clean. Highly recommended

4 June 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

We are so pleased to hear about your positive experience with our team and the Nottingham branch. Thank you for your wonderful feedback!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Friendly & helpful, Alex Walsh Nottingham

Alex Walsh at the Nottingham branch was so helpful, friendly and polite when we booked our China holiday recently. She has answered every question we’ve had. We will surely be looking at sorting another holiday with her in the future 😀 :-)

24 May 2026
Unprompted review
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Thank you for your fantastic feedback have a great holiday.

Rated 5 out of 5 stars

i booked holiday to majorca 30/5/2026…

i booked holiday to majorca 30/5/2026 with alan same as last year filled us full of confidence on what we asked excellent he got on with the job achieved exactly what me and my husband asked , destination airport and most of all the price self catering nothing was too much trouble also came under the price we expected to pay well done your sincerley mr and mrs inger hays travel long row nottingham superb

1 June 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Thank you for your fantastic feedback have a great time.

Rated 4 out of 5 stars

Gillian was brilliant!

Gillian was brilliant, approachable, helpful and informative. We would definitely recommend Hays Travel, Nottingham

31 May 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Luke Parker,

We're so glad to hear you had such a positive experience! We appreciate your kind words and recommendation.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

This is my 4th booking from them

This is my 4th booking from them, they are amazing, I'm always happy, they can get faster and complete all my travel documents needed.

29 May 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

CATHERINE SCHMETTAU,

We are so happy to hear you're always satisfied with our service and quick document completion. Thank you for your continued loyalty!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Steven

Steven, was a. Diamondbooked holiday all inclusive to Turkey. Forb3 adults. Charming and very informative. Carnt wait to go next Saturday.

28 May 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Thank you for your great feedback have a great time.

Rated 5 out of 5 stars

Fantastic service from alan

Fantastic service from alan
Listened to what we wanted was booked and out the store in 40 minutes..

23 May 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

We're so happy to hear you had such a great experience :)

Rated 5 out of 5 stars

Alan is amazing always book with him…

Alan is amazing always book with him quick easy just what we need with busy life's Thank you

18 May 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

We are so glad our service makes booking quick and easy for your busy life. Thank you for your kind words!

Rated 5 out of 5 stars

Amazing service

I went into Hays in Nottingham to book a special trip as a celebration for my impending retirement.
Finley was so very helpful and patient, he went out of his was to explain aspects of the tour and the booking process.
I never felt rushed or under pressure to complete the booking.
Thank you, a credit to Hays and excellent customer service

20 May 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Thank you so much for your lovely response, it was my pleasure to book your holiday.

Kind Regards
Hays Travel Nottingham

Rated 5 out of 5 stars

The Staff are 1st class

The Staff are 1st class, we return each time because of the friendly faces, who remember our previous trips away, dont just book our flights and hotels but take time to chat about our experiences and future plans.

18 May 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Thank you for your wonderful review! We are so happy to hear that our team consistently provides you with such a positive experience. We truly value your loyalty.

Kind Regards
Hays Travel Nottingham

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look