Hays Travel - Nottingham Reviews 

1,119
TrustScore 5 out of 5

4.9

3 Long Row, NG1 2DB Nottingham, GB


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Rated 5 out of 5 stars

Steve is so personable and knowledgeable about all the places we are interested in going. From Benidorm to New Market Safari. We trust Steve and will always return to Hays Nottingham City. He makes... See more

Rated 5 out of 5 stars

Aaminah, looked at every option for us, as we were booking a trip of a lifetime. Nothing was to much, & now we are looking forward to going to Alaska.

Company replied

Rated 5 out of 5 stars

We absolutely love booking with Hay's Travel brilliant team especially Alan always there to help and find us the best deals thank you so much for being a great team

Company replied

Rated 5 out of 5 stars

I had a problem which was sorted out by the assistant manager.He wad professional ,friendly and apologised for the error .I was totally satisified wirh the service

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Long Row, NG1 2DB, Nottingham, United Kingdom

  • 01158605342

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,119)

116,812 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They was lovely They sorted my holiday…

They was lovely They sorted my holiday did the apps on my phone hundred per cent efficient

15 January 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

We're so happy we could efficiently sort your holiday and phone apps. Thank you for your lovely review; we appreciate your feedback!

Rated 5 out of 5 stars

Alan was very helpful and told us…

Alan was very helpful and told us everyone we needed to know including what baggage allowance we can take because each airline seems to have a different baggage allowance.
On the whole it was a very pleasant and easy experience.
Looking forward to a great holiday with no hiccups.

16 January 2026
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Reply from Hays Travel - Nottingham

We're happy to hear that our assistance with your baggage allowance and other details made your experience pleasant and easy. Thank you for sharing your positive feedback; we hope you have a fantastic holiday!

Rated 5 out of 5 stars

Good to be listened to

We were very happy with the constructive help and advice we were given. We were listened to. Our needs were ascertained and refined until we got the package that fitted our needs and budget.

14 January 2026
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Reply from Hays Travel - Nottingham

We're very happy to hear that you were satisfied with the assistance we provided. It's great to know we could help you find the perfect package to suit your needs and budget. Thank you for your feedback.

Rated 5 out of 5 stars

Jillian helped us book our first cruise…

Jillian helped us book our first cruise together and made the everything so easy. She explained things perfectly, answered any questions we had and helped us pick all our extras. We even got a coffee. We were there almost 2 hours going through the details and it was a really enjoyable process. Can’t wait for our cruise.
Thank you Jillian.

11 January 2026
Unprompted review
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Reply from Hays Travel - Nottingham

We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear that booking your first cruise was an enjoyable experience and that all your questions were answered. We hope you have a fantastic cruise!

Rated 5 out of 5 stars

Myself an my husband have always…Tenerife holiday

Myself an my husband have always travelled with company(friends) and our friend always dealt with the paperwork at the airport but unfortunately we are travelling just the two of us this time so we have to deal with the paperwork an it’s quite scary, the you gentleman who we saw was very helpful in everything that needed doing and he has also put my mind at rest and is going to show me what papers are for what ,I will definitely be recommending your company to everyone that asks about it

12 January 2026
Unprompted review
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

We appreciate you sharing your experience. We're glad the team member was helpful in easing your concerns about the paperwork. It's great to know that you'll recommend our services!

Rated 5 out of 5 stars

Clifford was very helpful

Clifford was very helpful, great service, couldn't do enough for us, thank you

13 January 2026
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Reply from Hays Travel - Nottingham

We appreciate your kind words! We're happy to hear that you received great service and that our team member was so helpful to you.

Rated 5 out of 5 stars

Stephen is our top man

Stephen is our top man, very friendly helpful & very knowledgeable, that’s why we keep going back 👍🌟

11 January 2026
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Reply from Hays Travel - Nottingham

Thank you very much.

Rated 5 out of 5 stars

Wow!

Wow, hays was amazing - 10/10 service. Can’t recommend enough!

8 January 2026
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Reply from Hays Travel - Nottingham

Thank you very much.

Rated 5 out of 5 stars

My husband and I had a great experience…

My husband and I had a great experience at the Nottingham shop The young gentleman that served us did an excellent job with a little help from a young lady
We only went to ask a few questions but in the end booked a cruise
They were very friendly , polite and knowledgeable

6 January 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

Thank you for your lovely feedback.

Rated 5 out of 5 stars

hollie was very helpful and friendly

hollie was very helpful and friendly. helped us with what we was looking for and required. Explaining everything from the cost to the accommodation. Would highly recommend.

3 January 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

thank you for your lovely feedback x

Rated 5 out of 5 stars

Excellent service in Hays travel…

Excellent service in Hays travel Nottingham!
From the minute we arrived all the staff made us very welcome and our holiday was booked at our chosen destination with requests added etc.It was all done very professionally whilst we still managed to add a little humour into our visit...we would definitely recommend this company to make your booking!

4 January 2026
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Reply from Hays Travel - Nottingham

thank you for your lovely feedback x

Rated 5 out of 5 stars

Holly was very helpful and attentive

Holly was very helpful and attentive. The tour and itinerary was explained fully at all times. Refreshments were gratefully accepted!

4 January 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

thank you for your lovely feedback x

Rated 5 out of 5 stars

Holly at Hays Travels booked our…

Holly at Hays Travels booked our holiday and processed everything quick and easy, kept us up to date and printed luggage labels and itinerary for us. Very helpful friendly and professional. Thank you.

4 January 2026
Hays Travel - Nottingham logo

Reply from Hays Travel - Nottingham

thank you for your lovely feedback x

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