Aaminah, looked at every option for us, as we were booking a trip of a lifetime. Nothing was to much, & now we are looking forward to going to Alaska.
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See what reviewers are saying
We absolutely love booking with Hay's Travel brilliant team especially Alan always there to help and find us the best deals thank you so much for being a great team
I had a problem which was sorted out by the assistant manager.He wad professional ,friendly and apologised for the error .I was totally satisified wirh the service
Brilliant has usual. Cliff was brilliant. Always have a exceptional service when we visit, would not use any other travel agency
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Long Row, NG1 2DB, Nottingham, United Kingdom
- 01158605342
4.9
Excellent
1k reviews
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Happy Days
I was served by a gentleman by the name of Steve at the Long Row Hays Travel Agents in Nottingham.
I cannot fault the service I received. Steve was very friendly, helpful snd efficient. What more can I say.
It is not the first time I have been here and it will not the last. Thank you Steve. 😊
27 January 2026
Reply from Hays Travel - Nottingham
James Rainbow,
We're happy to hear that you had such a positive experience with our team member. We appreciate your kind words and are so glad that they were friendly, helpful, and efficient. Thank you for your continued custom!
Hays Travel
Fantastic customer service
Fantastic customer service, very knowledgeable, and with friendly tip and advice
19 January 2026
Reply from Hays Travel - Nottingham
We appreciate you taking the time to leave us such a complimentary review. We are so glad you found our team helpful and knowledgeable!
Hays Travel
Very polite very good service looked at…
Very polite very good service looked at all I wanted and did not mind when I said no
25 January 2026
Reply from Hays Travel - Nottingham
We appreciate you taking the time to leave us such wonderful feedback. We are so happy to hear you received great service and felt respected.
Hays Travel
Me and my friend went in on the Friday…
Me and my friend went in on the Friday to discuss a few hol8day and the gentleman was very helpful and understood wat sort of holiday we was looking for so we went back in in Saturday and booked there and then with the same gentleman
25 January 2026
Reply from Hays Travel - Nottingham
We're happy to hear that the agent was helpful in understanding your holiday preferences! We appreciate you returning to book with us and thank you for your positive feedback.
Hays Travel
They were very patient in finding the…
They were very patient in finding the right holiday to suit our requirements
17 January 2026
Reply from Hays Travel - Nottingham
nigel taylor,
We appreciate your kind words and are so glad we could assist in planning the perfect holiday to meet your needs. Thanks for your review!
Hays Travel
As it has been the past few times
As it has been the past few times, fast, efficient, helpful and friendly.
Great team in Nottingham City centre
23 January 2026
Reply from Hays Travel - Nottingham
Sean Walker,
We appreciate your continued support and are so happy to hear that you consistently have such a positive experience with our team.
Hays Travel
Thank you Cliff for booking our…
Thank you Cliff for booking our holiday. You are always smiling and so friendly as are all the staff
Thank you very much
23 January 2026
Reply from Hays Travel - Nottingham
Nikki Mitchell,
We appreciate your kind words! We are so happy we could help you book your holiday, and that you found our team friendly and helpful.
Hays Travel
Great service from Cliff at Nottingham.
15 January 2026
Reply from Hays Travel - Nottingham
Anthony Paul Birkbeck,
We're glad you had a great experience. Thank you for your positive feedback regarding our service.
Hays Travel
Did ask for advice but ended up buying…
Did ask for advice but ended up buying a holiday.nothing forced on to me just general enquiries and great help to secure our holiday thanks
21 January 2026
Reply from Hays Travel - Nottingham
Chris Martin,
We're happy to hear that you felt supported during your holiday booking! It is great to know our assistance helped you secure your holiday. Thanks for your feedback.
Hays Travel
Friendly and helpful staff
No queues, friendly , helpful and experienced staff.
Found what we were looking for at a good price.
This is the first time I've booked with Hays and will do so again.
18 January 2026
Reply from Hays Travel - Nottingham
Lynda Harrison,
We're happy to hear that you found our staff helpful and experienced, and that you secured a good price. Thank you for booking with us; we look forward to helping you again!
Hays Travel
Amazing experience.
Hi.jillian was amazing.
She got us everything we wanted and she was very knowledgable and helpfull.
18 January 2026
Reply from Hays Travel - Nottingham
Julie,
We're so happy to hear that you had such a positive experience! It's wonderful to know our expertise and support were so helpful to you.
Hays Travel
Time spent discussing and effectively…
Time spent discussing and effectively finding different options
11 January 2026
Reply from Hays Travel - Nottingham
Robert,
We appreciate you sharing your experience and are happy to hear that you found our options helpful and effective. Thanks!
Hays Travel
Friendly and knowledgeable..
Friendly and knowledgeable... Great service and a very competitive price 👏 👍
10 January 2026
Reply from Hays Travel - Nottingham
Karen,
We appreciate you sharing your experience with us. We're so glad you received friendly, knowledgeable service at a competitive price.
Hays Travel
Holly was lovely and very professional
Holly was lovely and very professional. I always prefer to come into store to book my holidays and I can always feel at ease
10 January 2026
Reply from Hays Travel - Nottingham
Thank you for your lovely feedback.
Jillian rose was very helpful and…
Jillian rose was very helpful and freindly ten out of ten
17 January 2026
Reply from Hays Travel - Nottingham
Thank you for your lovely feedback.
Confidence restored…….
After a bad experience with booking a previous holiday online we were recommended Hays by friends. The experience was reassuring, human, informative, competitive and successful. Between Sohal and his colleagues we are now going to Greece. Thankyou.
9 January 2026
Reply from Hays Travel - Nottingham
Thank you for your lovely feedback.
Great service 👏
We book every year with hay travel Nottingham we get the same person ( Steven) who's just brilliant sorts best deals out and always with a smile such a lovely gentleman. Thanks again Steven see you next time
15 January 2026
Reply from Hays Travel - Nottingham
We're happy to hear that you consistently have a brilliant experience with us. It's great to know that we always sort out the best deals for you. We appreciate your continued bookings!
They was lovely They sorted my holiday…
They was lovely They sorted my holiday did the apps on my phone hundred per cent efficient
15 January 2026
Reply from Hays Travel - Nottingham
We're so happy we could efficiently sort your holiday and phone apps. Thank you for your lovely review; we appreciate your feedback!
Alan was very helpful and told us…
Alan was very helpful and told us everyone we needed to know including what baggage allowance we can take because each airline seems to have a different baggage allowance.
On the whole it was a very pleasant and easy experience.
Looking forward to a great holiday with no hiccups.
16 January 2026
Reply from Hays Travel - Nottingham
We're happy to hear that our assistance with your baggage allowance and other details made your experience pleasant and easy. Thank you for sharing your positive feedback; we hope you have a fantastic holiday!
Good to be listened to
We were very happy with the constructive help and advice we were given. We were listened to. Our needs were ascertained and refined until we got the package that fitted our needs and budget.
14 January 2026
Reply from Hays Travel - Nottingham
We're very happy to hear that you were satisfied with the assistance we provided. It's great to know we could help you find the perfect package to suit your needs and budget. Thank you for your feedback.
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