Heather the manager at The Old Swan Branch in Liverpool was lovely. She was very patient and knowledgeable and was determined to find just what we were looking for. She found us a last minute 10 nigh... See more
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I used the Old Swan shop to book a holiday in Nerja for 2027. Elaine -the assistant who helped me - was friendly, efficient and very professional. She found and booked exactly what I was looking for... See more
Company replied
Well initially we went up to Hayes and we went through the holidays with Lewis then we had the idea which one we chose to go with so we went home and said we’d get back the same day, then we made our... See more
Company replied
From when I walked in the door the staff were very friendly and the lady who helped me book my holiday made me feel at ease , explained everything and was such a pleasant lady I walked out laughing... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
533 Prescot Road, L13 5UR, old swan, United Kingdom
- 01514386601
4.9
Excellent
1k reviews
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Reply from Hays Travel - Old Swan
Thank you so much for booking and your lovely review! - Kate
Booking with Hays travel
Heather was very helpful gave me the best opportunity for my holiday taking her time to go through all the different dates to help find us the best price. Putting preference for the holiday. I would definitely recommend Hay travel and Heather. Will definitely be booking again
21 March 2026
Reply from Hays Travel - Old Swan
Thank you for the review, I'm sure you'll have a lovely holiday and enjoy the wedding! Heather
Excellent service from Michelle Thank you
Michelle was amazing processed our holiday booking in a professional manner very friendly and polite. Nothing was too much trouble . Thank you Michelle for providing us with excellent service when booking our holiday
17 March 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words, see you again soon. Michelle
the great staff.
22 March 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words, see you again soon. Michelle
Very polite assistant
Very polite assistant. Went through several holidays. Nothing too much trouble. Found a good holiday and received discount
15 March 2026
Reply from Hays Travel - Old Swan
Thanks for your lovely comments Pauline . Always a pleasure to book yours & your Families holidays
Elaine
Dealt with a young man called Lewis…
Dealt with a young man called Lewis from old swan Liverpool branch ,what a lovely and helpful young man he is ! 10/10
11 March 2026
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
Great experience at hays travel old swan. …
Popped in to book a holiday we had picked out online. The girls were very helpful and knowledgeable about north Macedonia and gave us some tips and hints. Paul on the travel currency desk is such a lovely guy as well so kind and helpful. Everyone was super professional but also very enthusiastic and excited to book our holiday for us.
7 March 2026
Reply from Hays Travel - Old Swan
Thank you so much for your lovely comments Margaret . We love you coming into store and booking and having chats with us all .
Elaine
It my first go on the plane they made…
It my first go on the plane they made it all good for me
3 March 2026
Reply from Hays Travel - Old Swan
Thank you for your kind comments Paula . Hope you enjoy your first holiday and will be back to book another .
Regards
Elaine
Friendly staff
Friendly staff, knowledgeable shout out to Elaine who has booked are last 4 holidays !
21 February 2026
Reply from Hays Travel - Old Swan
Thanks for the shout out Helen . Always a pleasure to book your family holidays . We will miss you when you move .
Elaine
Great service as usual
Great service as usual. Friendly, knowledgeable and happy to answer any questions. Another holiday booked. Thanks
4 March 2026
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
The staff are very friendly and helpful…
The staff are very friendly and helpful particularly the manager heather and assistant manager Elaine 👍
3 March 2026
Reply from Hays Travel - Old Swan
Thanks for your lovely comments Terence . We do look forward to your visits .
Elaine
Another fantastic experience received…
Another fantastic experience received from Lewis at Hays Travel.Lewis dealt with our holiday request efficiently searching for the best options to suit our budget.Once we had chosen our destination Lewis dealt with the formalities and our holiday was sorted!
I will highly recommend Lewis and Hays Travel to my family and friends!
1 March 2026
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
Really helpful staff
22 February 2026
Reply from Hays Travel - Old Swan
Thank you, you will have a fabulous cruise! Heather x
I spoke with Heather
I spoke with Heather, she’s absolutely lovely and found us the perfect holiday!! amazing at what she does
28 February 2026
Reply from Hays Travel - Old Swan
Thank you Katy, im sure you will both have a lovely time.
Heather x
I've been using Hays travel for a few…
I've been using Hays travel for a few years now and always had great experience..staff are well informed.. polite and welcoming....very professional...wouldn't buy a holiday any other way
25 February 2026
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your Insurance -Lewis
Listened to our needs and fears took…
Listened to our needs and fears took time to reassure us and found the best prices even though they could have easily gotten more money Elaine from old swan is amazing it’s the 3rd time we’ve booked with her
20 February 2026
Reply from Hays Travel - Old Swan
Michelle,
Thanks Michelle for your lovely review I am happy to hear that i could reassure you and find the best prices. It's wonderful to know that you feel valued. Thank you for booking with Hays Old Swan again !
Elaine
BEEN BOOKING HOLIDAYS FOR A FEW YEARS…
BEEN BOOKING HOLIDAYS FOR A FEW YEARS NOW WITH HAYS TRAVEL,ITS ALWAYS BEEN GREAT THE STAFF ARE BRILLIANT JUST BOOKED FOR SPAIN IN JUNE . HEATHER REALLY HELPED US WAS,NT PUSHY DID,NT TRY AND TALK US INTO STUFF WE DID,NT WANT IT WAS A REAL PLEASURE WOULD,NT HESITATE TO RECOMMEND HAYS TRAVEL WILL BE USING THEM AGAIN KEEP UP THE GREAT WORK AND THANK YOU
26 February 2026
Reply from Hays Travel - Old Swan
Thanks John, always a pleasure to help you book your holidays. I'm sure your holiday to Estepona will be amazing.
Heather x
Elaine in Hays old swan Liverpool was very…
Elaine in Old Swan Liverpool was very professional, listened to our needs and
Was very informative which made our decision to book holiday easy.
25 February 2026
Reply from Hays Travel - Old Swan
Hi John
Thank you for your lovely review , it was a pleasure to meet you both & to book your 2027 Holiday .
Thanks
Elaine
elaine arranged my holiday in every way…
elaine arranged my holiday in every way , meeting my requirements , explained in great detail about excursions , great service as always thank you
25 February 2026
Reply from Hays Travel - Old Swan
Hi Rob
Thanks for another great review , enjoy your holiday & we look forward to seeing you for your next one .
Elaine
Elaine was brilliant
Service was brilliant, Elaine Handley was patient, professional and really took the time to make sure the holiday was perfect for my family. A real credit to hays travel, I will recommend her to family and friends. Such a lovely experience with an exceptional travel agent.
24 February 2026
Reply from Hays Travel - Old Swan
Thanks for your lovely review Kate . It was a pleasure to book you your perfect 1st Family Holiday . I look forward to assisting you again in the future
Elaine
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