Heather the manager at The Old Swan Branch in Liverpool was lovely. She was very patient and knowledgeable and was determined to find just what we were looking for. She found us a last minute 10 nigh... See more
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I used the Old Swan shop to book a holiday in Nerja for 2027. Elaine -the assistant who helped me - was friendly, efficient and very professional. She found and booked exactly what I was looking for... See more
Company replied
Well initially we went up to Hayes and we went through the holidays with Lewis then we had the idea which one we chose to go with so we went home and said we’d get back the same day, then we made our... See more
Company replied
From when I walked in the door the staff were very friendly and the lady who helped me book my holiday made me feel at ease , explained everything and was such a pleasant lady I walked out laughing... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
533 Prescot Road, L13 5UR, old swan, United Kingdom
- 01514386601
4.9
Excellent
1k reviews
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Had a lovely experience in the travel…
Had a lovely experience in the travel agent's, Katy, the rep was very helpful, took her time looking for the best hotels in the area we wanted to go and found one in our price range which looks lovely, can't wait to go in September
22 February 2026
Reply from Hays Travel - Old Swan
Thank you so much for your lovely review and for booking with me! I hope you have a wonderful trip - Kate
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
Very helpful great staff
21 February 2026
Reply from Hays Travel - Old Swan
Thank you Lorraine for your 5 star review . We look forward to seeing you again in the future .
Elaine
The girl called Kate was very helpful …
The girl called Kate was very helpful and cheerful hopefully booked my sister and myself into a lovely hotel near to every thing as I’m 80 and my sister is 76 so we like to be near every thing xxx
18 February 2026
Reply from Hays Travel - Old Swan
Thank you so much for your lovely review and for booking your holiday with me! - Kate
As always the whole process was simple…
As always the whole process was simple and straightforward. Wouldn't book with anyone else. Simple
17 February 2026
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
Reply from Hays Travel - Old Swan
We're happy to hear that our staff was helpful and polite, providing you with a great experience. Thank you for your positive feedback!
Michelle
The staff are all very helpful and very…
The staff are all very helpful and very professional and pleasant to deal with. We have always dealt with the old swan branch. Everything from changing money to booking holidays the shop and can not be faulted 👍👍👍👍
11 February 2026
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
Lewis was very helpful - as usual.
Lewis was very helpful and able to answer all our questions about Tunisia, as we have never travelled there before. Another member of staff also came over to talk to us about the resort we are going to.
We saw the holiday advertised in the shop window on a card, much better than those awful digital ones that you don't get time to read!
11 February 2026
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
Reply from Hays Travel - Old Swan
Richard,
We're so happy we could assist you in securing a great deal; we appreciate your positive feedback and are grateful for your time.
Elaine
Very helpful staff
8 February 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking with me! - Kate
Staff are great always friendly
Staff are great always friendly, keen to know how you are, great knowledge always ready to find you a good deal
Best travel agents
10 February 2026
Reply from Hays Travel - Old Swan
Thanks Janet for your kind words, always nice to see you.
Heather x
Best travel consultants ever
Best travel consultants ever. Heather really does go the extra mile to get you what you want also she gets you a great deal. Would recommend her to anyone. Looks after you from start to finish. Wouldn't book with anyone else.
9 February 2026
Reply from Hays Travel - Old Swan
Thanks Lynn for booking with us again, always a pleasure !
Heather x
Reply from Hays Travel - Old Swan
Thank you for your kind review! - Kate
Summer Holidays without stress
Kate was very helpful and informative.
She went thru quite a few reviews to make sure what I booked fitted my requirements.
5 February 2026
Reply from Hays Travel - Old Swan
Thank you so much for your lovely review, and for coming back to book again! - Kate
The staff was really helpful polite…
The staff was really helpful polite and gave us a great experience while we was theee
29 January 2026
Reply from Hays Travel - Old Swan
Ryan,
We're happy to hear that our staff was helpful and polite, providing you with a great experience. Thank you for your positive feedback!
Michelle
Our agent Heather was really helpful…
Our agent Heather was really helpful and professional with the dream holiday we were planning. During our whole experience at the Old Swan store we also had help from other colleagues, even offering us advice about the places we will be visiting. Thank you to Heather and the team for the great experience.
31 January 2026
Reply from Hays Travel - Old Swan
Aww thank you for your kind words, You will have an amazing dream trip to Australia and Singapore for your birthday x Heather
Made a booking after seeing a short…
Made a booking after seeing a short break advertised yesterday. The communication between a person named Lewis and myself was very good. He was polite, helpful and efficient, Lewis is a credit to the company. Thankyou!!
30 January 2026
Reply from Hays Travel - Old Swan
Thanks for the Lovely comment It was a pleasure booking your holiday-Lewis
Excellent service
Excellent service, and the lady that help us was friendly and helpful. Thank you.
30 January 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words, See you again soon. Michelle
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