Victoria was an absolute pleasure to deal with from start to finish. She was friendly, welcoming, and incredibly knowledgeable about Disneyland Paris. She took the time to understand our budget and w... See more
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See what reviewers are saying
As always, never have any doubt about Hays, staff are always so helpful and very professional. Cannot praise our Kevin enough, we have a great relationship and never fail to have a sparkling v... See more
Company replied
Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provi... See more
Company replied
We have been using HAYS Travel for a number of years.we have found Steph and the Girls at Oldbury have always been very helpful in finding the Holidays what we want.Nothing is to much Trouble for them... See more
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom
- 01213146276
5.0
Excellent
2k reviews
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Excellent customer service and spent…
Excellent customer service and spent time going through all our options
17 April 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your fantastic feedback. I really appreciate it and so glad I could help. When I can help again please let me know. Take care - Helen x
Kevin was very helpful with useful…
Kevin was very helpful with useful knowledge of the hotel.
23 April 2026
Reply from Hays Travel - Oldbury
Hi Paul. Thank you for booking with us again. I hope you're both excited? Glad I could help and thank you for your excellent feedback. I really appreciate it and when I can help again please let me know - Kev
Maria was very informative
Maria was very informative , offered plenty of choices reflecting on our budget .
Have used Hayes before and no doubt will be using again
22 April 2026
Reply from Hays Travel - Oldbury
Thank you so much for your fantastic feedback. I really appreciate it and you've made my day. Thank you. When I can help you again please let me know. Take care - Maria
Kevin most helpful gave best price on…
Kevin most helpful gave best price on cruise went through all cabin options and any extras and what they provided
13 April 2026
Reply from Hays Travel - Oldbury
Hiya Anita. Thank you for booking with me again. I appreciate it and I appreciate your fantastic feedback. Glad I could help. I hope you're both excited? Please let me know when I can help you again - Kev x
Always receive good service from the…
Always receive good service from the staff when booking in person.
20 April 2026
Reply from Hays Travel - Oldbury
Thank you for your lovely feedback and for booking with us again. I appreciate it. When I can help you again please let me know. Take care - Porsha x
Welcoming friendly staff
Welcoming friendly staff. Always going that extra mile. Would not book with any body else
17 April 2026
Reply from Hays Travel - Oldbury
Lovely to catch up with you and thank you for booking with me again. Thank you also for your amazing feedback. Really appreciate it and really means alot to me. I'm glad you're happy and when I can help you again please let me know. Take care and speak soon - Steph x
Every time I book a holiday with Hays…
Every time I book a holiday with Hays in oldbury birmingham I have a wonderful time booking my holidays and all the staff are so friendly,knowledgeable and take the time to make you feel important.
I would not book a holiday with anyone else.
The staff go above and beyond for it's customers.
7 April 2026
Reply from Hays Travel - Oldbury
Hiya Esther. It's always lovely to see you and thank you for booking again with us. I really appreciate it and thank you for your fantastic feedback. You've really made my day. Please let me know when I can help you again. I hope you're looking forward to it? - Helen x
Great customer service couldn't do…
Great customer service couldn't do enough to help as we didn't no what we wanted very helpful
7 April 2026
Reply from Hays Travel - Oldbury
Thank you for your fantastic feedback. My pleasure to help and I really appreciate you taking the time to leave it for me. Please let me know when I can help you again. I hope you're excited? - Charli x
As always Kevin was very informative
As always Kevin was very informative, and makes sure it’s the holiday we want. Wouldn’t book anywhere else.
4 April 2026
Reply from Hays Travel - Oldbury
Hiya Denise and Steve. I love catching up with you when you pop in and thank you for booking with me again. I really appreciate it and I really appreciate your fantastic feedback. You've made my day 😊 Please let me know when I can help again and I hope you're excited? - Kev x
Always book with Hays travel Oldbury.
Always book with Hays travel Oldbury.
Great service but very disappointed that 5 days later I could have got an extra £100 off the price.
4th holiday booked here this year alone and I know holiday priced fluctuate but this was a promotion added. Very annoyed
4 April 2026
Reply from Hays Travel - Oldbury
Hiya Kerry. Great to see you again and catch up and thank you for booking. I'm sorry about the promotion. Unfortunately we don't get to find out about these until they release them but you know we'll always do our best for you. I will pass your feedback onto Jet2holidays for you. Thank you for your lovely feedback. Really appreciate it and please let me know when I can help again. Speak soon - Steph x
Excellent service wanted a specific…
Excellent service wanted a specific place workex as a team to accommodate my trip
10 April 2026
Reply from Hays Travel - Oldbury
Hiya. It's our pleasure to help and I'm really glad we got it sorted for you. How exciting is your trip? 😊 Thank you so much for your fantastic feedback. I really appreciate it and please let me know when I can help again. Take care - Charli x
I just remembered being a bit nervous…
I just remembered being a bit nervous going in but I needn't have been such a welcome from start to finish.
Thank you
Our cruise all booked.
2 April 2026
Reply from Hays Travel - Oldbury
Hiya Karen. I'm so glad I could help you and thank you for your amazing feedback. I really appreciate. Please let me know whenever I can help you again. Speak soon - Maria x
Everything we ask for was dealt with…
Everything we ask for was dealt with efficiently by helpful and friendly staff as always
4 April 2026
Reply from Hays Travel - Oldbury
Thank you for fantastic feedback. I really appreciate it and I'm so glad I could help. Please let me know when I can help you again. Take care - Hannah x
The staff were very helpful they took…
The staff were very helpful they took the time to ask what we liked and what country’s we wanted to go too.They went through everything and when we were happy they booked it.
5 April 2026
Reply from Hays Travel - Oldbury
Hiya Joe. It was lovely to speak to you both. Thank you for your fantastic feedback. I really appreciate and when I can help you again please don't hesitate to let me know. Speak soon - Kev
Amazing service
Amazing service, steph was friendly open and honest when making our booking, would and have already recommend to a friend . Nice atmosphere in the shop didnt feel pressure to book and well supported when we did
4 April 2026
Reply from Hays Travel - Oldbury
Hiya Claire. It was lovely to meet you and your daughter yesterday and I really hope you enjoyed Six? I'm really glad I could help and I'm glad you're happy. Thank you for your amazing feedback - you've really made my day 😊 Whenever I can help you again please don't hesitate to let me know. Hope you're all excited? - Steph x
The staff at Hays Travel Oldbury are…
The staff at Hays Travel Oldbury are very helpful and descriptive about the deals and holiday offers available. Very polite and nice to talk to.
3 February 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your great feedback. Glad I could help and appreciate you taking the time to leave it. When I can help you again please let me know. I hope you enjoy your trip. Speak soon - Kev x
Staff where all welcomming helpful and…
Staff where all welcomming helpful and experienced to sell the hoklday we wanted
2 April 2026
Reply from Hays Travel - Oldbury
Thank you for your lovely feedback. I really appreciate it and so glad I could help you. When I can help you again please don't hesitate to let me know. Take care - Helen x
Reply from Hays Travel - Oldbury
Hiya. It's always lovely to see you and thank you for booking with me again. Thank you also for your fantastic feedback - I really appreciate it and please don't hesitate to let me know when I can help you again. I hope you're looking forward to your holiday? - Porsha x
Lots of affordable deals available
Whilst walking past the Hays shop, I saw there were a range of holidays and deals available being advertised in the shop window. The shop was bright and comfortable. The staff were friendly and helpful. They were keen to meet my requirements for the holiday that I wanted. After looking at a range of options, we found a holiday to suit us. We were really pleased. The booking process was straightforward and quick.
31 March 2026
Reply from Hays Travel - Oldbury
Hiya. So glad I could help and thank you for your amazing feedback. I really appreciate it and you've really made my day. Please let me know when I can help again. Take care - Jenny x
Excellent Service
Booked a P&O Cruise and wanted to extended the ends of the cruise. All the staff at this location worked together and did this for us. We had a wonderful cruise and a great time in Sydney and San Francisco.
We would like to say thank you so much for arranging this for us.
We can highly recommend this Branch with it's great staff.
20 March 2026
Reply from Hays Travel - Oldbury
Hiya. It was such a lovely surprise about your cruise and I'm so glad it's sorted now for you. I'm really glad you enjoyed your cruise and thank you for trusting us with your future one. Thank you for your fantastic feedback. I really appreciate it and you've really made my day. Please let me know when I can help you again. I hope you're excited? -Porsha x
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