As always, never have any doubt about Hays, staff are always so helpful and very professional. Cannot praise our Kevin enough, we have a great relationship and never fail to have a sparkling v... See more
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See what reviewers are saying
Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provi... See more
Company replied
The Agent office is light, bright and clean. I liked how spacious it was and that made my booking experience quieter and personal with Maria my agent. Maria was easy to talk to and I appreciated... See more
Company replied
Brilliant service from Kevin Arnold at Oldbury Hays travel. Helped us every way possible to accommodate the holiday we required. Very thorough in every way! Talkative and cheerful fantastic guy, fanta... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom
- 01213146276
5.0
Excellent
2k reviews
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One simple answer the staff
One simple answer the staff , they can't do enough for you . Had to make some alterations to my booking they were so helpful you don't get that at many places
8 May 2026
Reply from Hays Travel - Oldbury
Hiya Jayne. Lovely to see you and your husband and definitely Teddy. He's so cute, isn't he? I'm really glad we could help and thank you for your fantastic feedback. Really appreciated. Please let me know when I can help again. Take care - Steph x
Very good service and happy to help
14 May 2026
Reply from Hays Travel - Oldbury
Thank you for your lovely feedback. I really appreciate it and glad I could help. When I can help again please don't hesitate to let me know. Take care - Jenny x
the service we recieved was very good
the service we recieved was very good
and would recommend hays travel to friends and family
staff were very pleasant and helpful
12 May 2026
Reply from Hays Travel - Oldbury
Hiya you guys. It was really great to see you again and catch up😊 Thank you for your amazing feedback. It's really great of you and I really appreciate it. When I can help again please don't hesitate to let me know - Charli x
Always very friendly and helpful
12 May 2026
Reply from Hays Travel - Oldbury
Hi Jodie. Glad I could help and thank you for your lovely feedback. Really appreciate it. Please let me know whenever I can help you again. Take care - Summer x
Hays review
Helen is an excellent travel agent and advisor. She has outstanding knowledge of holiday destinations and has always guided me and my family toward amazing vacations. She makes you feel completely at ease, never applies any pressure to book, and consistently goes above and beyond. I couldn’t recommend her highly enough.
3 May 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your amazing feedback. I really appreciate it and you've really made my day. My pleasure to help you and please let me know when I can help you again. Take care and speak soon - Helen x
We love going to the travel shop
We love going to the travel shop, everyone is always so friendly and willing to help. We were dealt with by Porche and previously by Jennie. Love them and how we are handled.
6 May 2026
Reply from Hays Travel - Oldbury
Hiya. So glad I could help and thank you so much for your amazing feedback. I really appreciate it and please let me know when I can help you again. Take care - Porsha x
I like booking with Hayes because Jenny…
I like booking with Hayes because Jenny and Helen are very helpful
7 May 2026
Reply from Hays Travel - Oldbury
Hiya Aunty. Lovely to catch up with you and thank you for booking with me again. Thank you for your fantastic feedback. I really appreciate it. Please let me know when I can help you again. Take care and speak soon - Jenny x
The travel agent was fantastic
The travel agent was fantastic. She remembered us and our holiday preferences from over 2 years ago. She is knowledgeable and creates a positive experience and we fully trust the information given. Thank you once again!
29 April 2026
Reply from Hays Travel - Oldbury
Thank you so much for your amazing feedback. I really appreciate it and you've really made my day 😊 When I can help you again please don't hesitate to let me know - Maria
As usual Maria found us a holiday where…
As usual Maria found us a holiday where we wanted and the budget we had . Always fantastic customer service. Never go anywhere else for my holidays.
6 May 2026
Reply from Hays Travel - Oldbury
Always lovely to see you, Tracy and great to catch up. Thank you for booking with me again and your fantastic feedback. You've really made my day and I appreciate it. Please give me a shout when I can help you again. Take care - Maria
Helen was very helpful ,explaining…
Helen was very helpful ,explaining every detail ,was not pushy at all and that is why we will definately use Hays travel all the time.
3 May 2026
Reply from Hays Travel - Oldbury
I'm so glad I could help you and thank you so much for your amazing feedback. You've really made my day and I really appreciate it. Please let me know when I can help you again. Take care and speak soon - Helen x
Very pleasant young lady Summer
Very pleasant young lady Summer. Helpful and knowledgeable - nothing too much trouble.
2 May 2026
Reply from Hays Travel - Oldbury
Thank you for your amazing feedback. I really appreciate it and so glad I could help. When I can help you again please don't hesitate to let me know. Take care - Summer x
Steph
Steph did exactly what we needed. Filling out form for cruise booked next year. Booking new year holiday and needed euros for next holiday.
Offered private transfer.
Made it all an enjoyable experience
1 May 2026
Reply from Hays Travel - Oldbury
Great to speak to you again and catching up. Thank you for your amazing feedback and for booking with me again. Really appreciate it and please don't hesitate to let me know when I can help you again. Take care - Steph x
As an inexperienced foreign traveller
As an inexperienced foreign traveller, I was put at ease by Kev. He listened to my worries and what I was looking for and found something that fitted the bill perfectly……
1 May 2026
Reply from Hays Travel - Oldbury
Hiya Val. It was lovely to speak to you again and it's my pleasure to help. I hope you and your Sister are excited? Thank you for your fantastic feedback. I really appreciate it and when I can help again please let me know. Speak soon - Kev x
Easy to book an holiday Charli at the…
Easy to book an holiday Charli at the Oldbury shop was so kind and explained everything and went out of her way to accommodate our requirements
30 April 2026
Reply from Hays Travel - Oldbury
Hiya. Lovely to meet you and thank you for your fantastic feedback. I really appreciate it and so glad I could help. When I can you again please don't hesitate to let me know. Take care - Charli x
Reply from Hays Travel - Oldbury
Thank you for your lovely feedback. Appreciate it. When I can help again please let me know. Take care - Maria
Always first class customer service and…
Always first class customer service and never fail to provide exactly the holiday I ask for.
They are patient, thoughtful and nothing is to much bother. Recommend highly
19 April 2026
Reply from Hays Travel - Oldbury
Hiya Nicola. Always lovely to see you and catch up. Thank you for booking with me again and for your fantastic feedback. I really appreciate it. I hope you're looking forward to your trip? Please let me know whenever I can help again. Speak soon - Kev x
Excellent customer service and spent…
Excellent customer service and spent time going through all our options
17 April 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your fantastic feedback. I really appreciate it and so glad I could help. When I can help again please let me know. Take care - Helen x
Kevin was very helpful with useful…
Kevin was very helpful with useful knowledge of the hotel.
23 April 2026
Reply from Hays Travel - Oldbury
Hi Paul. Thank you for booking with us again. I hope you're both excited? Glad I could help and thank you for your excellent feedback. I really appreciate it and when I can help again please let me know - Kev
Maria was very informative
Maria was very informative , offered plenty of choices reflecting on our budget .
Have used Hayes before and no doubt will be using again
22 April 2026
Reply from Hays Travel - Oldbury
Thank you so much for your fantastic feedback. I really appreciate it and you've made my day. Thank you. When I can help you again please let me know. Take care - Maria
Kevin most helpful gave best price on…
Kevin most helpful gave best price on cruise went through all cabin options and any extras and what they provided
13 April 2026
Reply from Hays Travel - Oldbury
Hiya Anita. Thank you for booking with me again. I appreciate it and I appreciate your fantastic feedback. Glad I could help. I hope you're both excited? Please let me know when I can help you again - Kev x
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