Fiona was very helpful and patient, especially as we didn't know much about the cruise company we were booking. She also made us feel comfortable if we needed to come back with any queries.
Company replied
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See what reviewers are saying
Always have great customer service each time I go into look for a holiday. Michelle in Paignton sorted through our wants and destination countries and found exactly what we were looking for. Never to... See more
Company replied
We dealt with Fiona and found her first class in her work and very helpful. Nothing was too much trouble and booking the holiday was most enjoyable. She has great knowledge and answered all our querie... See more
Company replied
Hays Travel in Paignton is excellent. Michelle managed to get us a really good week in Jersey in considerably less than an hour, and her communication with us, her attention to detail and sheer profes... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
47 Hyde Road, TQ4 5BP, Paignton, United Kingdom
- 01803 552755
4.9
Excellent
623 reviews
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Reply from Hays Travel - Paignton
Thank you for your review, it's very appreciated. I hope you're looking forward to your holiday to Albufeira.
Many Thanks, Stephanie.
Thank you Georgina!
Great communication, first by email then in the shop from Georgina. She was very welcoming and knowledgable about the areas we were looking to visit.
Where she could she used her own experiences to help us choose our destination, but also backed that up with facts and information online.
She covered every aspect of our trip and we felt very well looked after from start to finish.
We will be using Hays travel for all our future holiday planning.
20 July 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review! It was a pleasure to help you get your holiday booked - Georgina :)
I booked my foreign currency online…
I booked my foreign currency online with the Hays travel click and collect service.
I wished to exchange £600 Sterling into Swiss Francs with an exchange rate of 1.037 Swiss Francs to the £1. This equated to 630 Swiss Francs which I was happy with.
I got a confirmation email from Hays Travel to that effect.
When I went to collect the currency from the Paignton Branch I was told I could only have 600 Swiss Francs and not what I had ordered online. The assistant even had my purchase email with my click and collect order infront of here.
She could offer me no explanation why I couldn't have the amount of Swiss France I had ordered.
Shocking service, won't be using this Company again.
16 July 2025
Unprompted review
Reply from Hays Travel - Paignton
Thank you for taking the time to speak to me today and for your feedback. Kind regards, Fiona
8th July extremely helpful happy…
8th July extremely helpful happy friendly environment found a holiday to suit us at good price Paignton
8 July 2025
Reply from Hays Travel - Paignton
Thank you so much for your lovely review and I'm glad we found something for you - Georgie :)
Going to Roscoff in October
Georgia, listen to what kind Holiday I wanted. I was able to find an alternative hotel I think we will be happy with. I was happy to phone me rather than send messages.
12 July 2025
Reply from Hays Travel - Paignton
Thank you so much for your lovely review! I am so glad we managed to get everything confirmed for you - Georgie :)
The Hays Paignton team are the best
The Hays Paignton team are the best. Always so helpful to make sure our trip is perfect.
2 July 2025
Reply from Hays Travel - Paignton
Thank you very much for your kind feedback, I hope you're looking forward to your holiday to Zante. Many Thanks - Chelsea.
Michelle was very knowledgeable and…
Michelle was very knowledgeable and helpful in getting us set up for our forthcoming cruise. It really was a pleasure to let her guide us through the booking procedures and answered every question we asked.
We will certainly be using Hays Travel on all our future holidays..
1 July 2025
Reply from Hays Travel - Paignton
Thank you for your lovely comments. I'm sure you will have a wonderful cruise.
Kindest Regards,
Michelle.
Reply from Hays Travel - Paignton
Thank you very much for your lovely review. Always a pleasure :)
Chelsea was very pleasant and helpful.
Chelsea was very pleasant and helpful.
Definitely will be back to book another holiday
6 July 2025
Reply from Hays Travel - Paignton
Thank you for your kind feedback, it's very appreciated. It was my pleasure helping you book your first cruise, I hope you're looking forward to it.
Kind Regards - Chelsea.
Reply from Hays Travel - Paignton
Thank you so much for your lovely review :) - Georgie
So very helpful you can ask anything…
So very helpful you can ask anything and you’d get a good answer no problems at all
4 July 2025
Reply from Hays Travel - Paignton
Thank you for your lovely comments, I'm sure you will have an amazing cruise.
Kind Regards,
Michelle.
Reply from Hays Travel - Paignton
Thank you for your great review. Hope you are having a lovely time. Fiona
Arvia cruise
We came back off Arvia 3 weeks ago, lovely cruise, decided to book 7 nights from Southampton May 2026. Stephanie found us a good deal, cabin we selected and on board credit. Took less than half an hour, great service as usual from Hays.
17 June 2025
Reply from Hays Travel - Paignton
We are so glad you had a lovely holiday on Arvia and we are sure you can't wait for your next one - Hays Travel Paignton :)
Reply from Hays Travel - Paignton
Thank you very much for your lovely review! - Hays Travel Paignton :)
Polite and helpful staff
Polite and helpful staff, who were very knowledgeable and I felt happy to ask any questions.
15 June 2025
Reply from Hays Travel - Paignton
Thank you very much for your lovely review - Hays Travel Paignton :)
Easy and efficient booking.Relaxed experience with pleasant and…
Relaxed experience with pleasant and efficient staff member. Priority to arrange suitable holiday.
12 June 2025
Reply from Hays Travel - Paignton
Thank you for your kind feedback, it was my pleasure helping you book your holiday. I hope you're looking forward to revisiting Tossa de Mar.
Many Thanks - Chelsea
Reply from Hays Travel - Paignton
Thank you for your lovely feedback, it was my pleasure helping you book your holiday, I hope you're looking forward to your trip to Lisbon.
Many Thanks - Chelsea
Excellent service
7 June 2025
Reply from Hays Travel - Paignton
Thank you for booking your holiday with us again, we're sure you will have a wonderful time.
Kind Regards,
Steph
Happy
Again. First class at Paignton branch for arranging our holiday. Special thanks to Georgina for putting everything in place back again soon. Thanks
4 June 2025
Reply from Hays Travel - Paignton
Thank you so much for your lovely review! Always a pleasure - Georgina :)
Perfect Holidays
We saw Fiona, she was very helpful and friendly, she went through everything in detail and answered all our questions, she made it so easy for us to book our cruise. We would go to Hays in future for our holidays.
29 May 2025
Reply from Hays Travel - Paignton
Thank you for your lovely comments I'm sure you will have an amazing cruise.
Kind Regards,
Fiona
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