Fiona was very helpful and patient, especially as we didn't know much about the cruise company we were booking. She also made us feel comfortable if we needed to come back with any queries.
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Stephanie was cheerful, welcoming, patient and incredibly knowledgeable. She managed to secure us a cabin in a location we favoured on our preferred Cunard cruise. Overall it was an enjoyable experi... See more
We dealt with Fiona and found her first class in her work and very helpful. Nothing was too much trouble and booking the holiday was most enjoyable. She has great knowledge and answered all our querie... See more
Company replied
Always have great customer service each time I go into look for a holiday. Michelle in Paignton sorted through our wants and destination countries and found exactly what we were looking for. Never to... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
47 Hyde Road, TQ4 5BP, Paignton, United Kingdom
- 01803 552755
4.9
Excellent
621 reviews
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Most efficient and very helpful and…plesant
Most efficient and very helpful and plesant
13 March 2026
Reply from Hays Travel - Paignton
We appreciate you taking the time to share your thoughts, and we are so happy to have provided such great service! Thank you very much - Steph :)
Always helpful with every Holiday I…
Always helpful with every Holiday I book with for the past year's.... Fiona is always helpful too
13 March 2026
Reply from Hays Travel - Paignton
Stephen,
We appreciate your continued bookings with us over the years. Always a pleasure to help you with all your arrangements.
Fiona
paignton, Hays Travel
Very informative Georgia was most…
Very informative Georgia was most helpful. Thank you .
22 February 2026
Reply from Hays Travel - Paignton
Thank you for your lovely comments, were sure you will have a lovely holiday.
Kind regards,
Team Paignton
Fantastic service fast and efficient…
Fantastic service fast and efficient from Fiona at Paignton branch.
Always the case.
6 March 2026
Reply from Hays Travel - Paignton
Thank you for your lovely comments, it's always a pleasure helping you with your holiday arrangements.
Best Wishes,
Fiona.
Very helpful staff who took time to…
Very helpful staff who took time to enable me to choose a holiday.
26 February 2026
Reply from Hays Travel - Paignton
Thank you very much for your lovely 5 star review, its greatly appreciated. Kindest Regards Steph
Reply from Hays Travel - Paignton
Thank you very much for your kind review it's very much appreciated - Georgie :)
Georgina at Hays Paignton was…
Georgina at Hays Paignton was absolutely awesome 👌
She had such a hard challenge finding us a perfect holiday we were so grateful.
I would give Georgina 20 🌟
Sheila and Bob Bushell xx
28 February 2026
Reply from Hays Travel - Paignton
Oh this has made my Monday morning! Thank you so much for your kind review it's very much appreciated - Georgina :)
Staff helpful and patient
Staff helpful and patient . I gave them a very vague ask and they responded promptly.
We've booked a 5* holiday without a 5* price
26 February 2026
Reply from Hays Travel - Paignton
Thank you so much for your kind review! Not long to wait now - Georgie :)
Excellent service from Georgina
Excellent service from Georgina, who took the time to ensure the short break to Amsterdam was exactly what we wanted.
Will certainly be looking to use Hays Travel again!
26 February 2026
Reply from Hays Travel - Paignton
Thank you very much for your kind review. We're happy to hear that you received excellent service and that we met your needs for your trip! - Georgina :)
Steph gave us all the time we needed …
Steph gave us all the time we needed and that involved different companies.
Staff there are always very helpful.
24 February 2026
Reply from Hays Travel - Paignton
Thank you very much for your review, it is always our pleasure to help you with your travel plans. Many thanks again
Steph
As usual booking with Hays Travel is a…
As usual booking with Hays Travel is a delight. Nothing is too much trouble and all our questions were answered for our next cruise.
25 February 2026
Reply from Hays Travel - Paignton
We are delighted to hear that booking your cruise with us was such a positive experience. Thank you for your kind words; we appreciate your feedback - Fiona :)
Fiona was so helpful
Fiona was so helpful, a very good experiance, will be using them always now.
17 February 2026
Reply from Hays Travel - Paignton
We are so happy to hear that you found the experience very good and helpful! Thank you for your kind comments; we appreciate your booking.
Fiona :)
Very helpful
7 February 2026
Reply from Hays Travel - Paignton
Thank you very much for your kind review! - Fiona :)
Grand Tour of South America for a solo traveller
Helpful, friendly personal service. I had been looking online for a trip to South America and had become overwhelmed with all the different options. I decided to go into Hays Travel and speak to an expert on options for a solo traveller to experience a grand tour in the best way for me. It was great to be able to bring brochures home and compare different travel companies to help me decide which one to choose, I now feel very confident that my choice of a 22 day Grand Tour of South America with Titan ticks all the boxes. Thanks to Michelle in Paignton for her help.
21 January 2026
Reply from Hays Travel - Paignton
Thank you so much for your lovely comments, I'm sure you will have the most amazing holiday.
Kindest Regards,
Michelle.
Excellent Personal Service
Steph at the Paignton branch always goes over and above to meet our needs. She has a bubbly personality and always makes you feel special.
6 February 2026
Reply from Hays Travel - Paignton
Thank you so much for such a lovely review Elaine, it is always my pleasure to help you with your holiday plans and was lovely to see you. Thank you again, Kindest regards Steph x
staff were so helpful especially Megan
3 February 2026
Reply from Hays Travel - Paignton
We appreciate you taking the time to leave us such a fantastic review! - Megan :)
Reply from Hays Travel - Paignton
Thank you so much for your kind review! It's very appreciated, Lynnette
Steph was so very friendly and helpful
Steph was so very friendly and helpful, just made the whole process easy for us
1 February 2026
Reply from Hays Travel - Paignton
We are so happy to hear that the process was easy for you. Thank you for your kind words and feedback - Steph :)
Feel welcomed
I used the Paignton shop of all my travel needs and made to really feel welcomed by all the staff
1 February 2026
Reply from Hays Travel - Paignton
We appreciate your kind words! We're so happy to hear that you felt welcomed by our team and that we could assist with your travel needs - Fiona :)
Have been a customer of Hayes Travel…
Have been a customer of Hayes Travel for about 20 years, always give a great friendly, knowledgeable service.
3 February 2026
Reply from Hays Travel - Paignton
Thank you for being a long-term customer. We are so glad to hear that you consistently receive a great, friendly, and knowledgeable service from our team - Steph :)
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