Fiona was very helpful and patient, especially as we didn't know much about the cruise company we were booking. She also made us feel comfortable if we needed to come back with any queries.
Company replied
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See what reviewers are saying
Michelle was very helpful, chased down answers to all our questions and booked our cruise exactly as we wanted. Much nicer to deal with a real person rather than IT!
Company replied
Stephanie was cheerful, welcoming, patient and incredibly knowledgeable. She managed to secure us a cabin in a location we favoured on our preferred Cunard cruise. Overall it was an enjoyable experi... See more
Company replied
We dealt with Fiona and found her first class in her work and very helpful. Nothing was too much trouble and booking the holiday was most enjoyable. She has great knowledge and answered all our querie... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
47 Hyde Road, TQ4 5BP, Paignton, United Kingdom
- 01803 552755
4.9
Excellent
622 reviews
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We always book our holidays with the…
We always book our holidays with the Paignton Hays team .They're so friendly and helpful and will do everything to make sure you have the perfect holiday.Always singing their praises to family and friends
7 January 2026
Reply from Hays Travel - Paignton
Thank you for your lovely comments, It is always a pleasure to see you both and help you book your special holiday. I'm sure you will have an amazing time.
Kindest regards,
Michelle.
Reply from Hays Travel - Paignton
Thank you for your 5 star review, it was my pleasure helping you get the trip sorted. Kindest regards Steph
The young lady was very helpful and we…
The young lady was very helpful and we booked a holiday without any problems it was just the holiday we were looking for
31 December 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review! Not too long to wait at all now - Georgie :)
So helpful couldn't enough for us
20 December 2025
Reply from Hays Travel - Paignton
Thank you very much for your kind review - Georgie :)
Very quick response to my request and…
Very quick response to my request and another booking made
16 December 2025
Reply from Hays Travel - Paignton
Thank you for your 5 star review, it is always my pleasure to help you with your travel plans. Kindest Regards Steph
Great service
Fiona works so hard to provide the exact holiday that you want. Nothing is too much trouble. Will always use Hays travel for our holidays.
2 December 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review. Always a pleasure to help - Fiona & Hays Travel Paignton :)
michelle was very good in directing me…
michelle was very good in directing me away from ryanair to jet2holidays a much better deal
4 December 2025
Reply from Hays Travel - Paignton
Thank you for your 5* review. I'm sure you are going to have a wonderful holiday.
Best Wishes,
Michelle.
Reply from Hays Travel - Paignton
Many thanks for your kind review, It was a pleasure helping you with your trip.
Reply from Hays Travel - Paignton
Thank you for your lovely comments, I'm sure you will have a great holiday.
Best Wishes,
Georgina.
My request was dealt with most…
My request was dealt with most efficiently, and when i booked my holiday all the incidentals were taken care of.
The follow-up was equally helpful
I would certainly recommend Hayes of Paignton
27 November 2025
Reply from Hays Travel - Paignton
Thank you for your lovely comments, we're sure you will have an amazing holiday.
Best Wishes,
Stephanie.
Reply from Hays Travel - Paignton
Thank you for your lovely comments.
Best Wishes,
Fiona.
Reply from Hays Travel - Paignton
Thank you very much for your kind review - Georgie :)
Always use hays.
Always use hays.
This particular break we used georgina in Paignton branch. She was 1st class.
19 November 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review and booking with us :) - Georgina
Reply from Hays Travel - Paignton
Thank you so much for your kind review :) - Georgina
Amazing
Amazing! I was greeted by a sweet young girl who was nothing but helpful and patient. This was my first solo trip, so it was important to get the destination and transfers right.
11 November 2025
Reply from Hays Travel - Paignton
Thank you for your kind words, and I am so glad we were able to get the trip sorted for you! Hope you have a lovely time away :) - Megan
We dealt with Georgie who was so Very…
We dealt with Georgie who was so Very helpful in every way. She sorted out all we asked in an understanding way and made us feel she really cared about making the break exactly as we wished.
7 October 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review. Not long to wait now! - Georgie :)
Excellent customer service
Excellent customer service. Very informative advice & made booking our honeymoon a pleasant experience.
5 November 2025
Reply from Hays Travel - Paignton
Congratulations to you both and thank you for your kind words. Hope you both have a lovely time :)
Very clear and precise explaining.
2 November 2025
Reply from Hays Travel - Paignton
Thank you very much for your review, it was my pleasure to help you with booking your holiday. Kindest Regards
Steph
Super smoothly done!
28 October 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review :) - Hays Travel Paignton
Although our original accommodation…
Although our original accommodation choice was fully booked, we were able to find an alternative with the help of the assistant. Always book with Hays with no problems.
24 October 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind comments, I am glad we managed to get something booked for you - Georgie :)
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