Fiona was very helpful and patient, especially as we didn't know much about the cruise company we were booking. She also made us feel comfortable if we needed to come back with any queries.
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Stephanie was cheerful, welcoming, patient and incredibly knowledgeable. She managed to secure us a cabin in a location we favoured on our preferred Cunard cruise. Overall it was an enjoyable experi... See more
We dealt with Fiona and found her first class in her work and very helpful. Nothing was too much trouble and booking the holiday was most enjoyable. She has great knowledge and answered all our querie... See more
Company replied
Always have great customer service each time I go into look for a holiday. Michelle in Paignton sorted through our wants and destination countries and found exactly what we were looking for. Never to... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
47 Hyde Road, TQ4 5BP, Paignton, United Kingdom
- 01803 552755
4.9
Excellent
621 reviews
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Reply from Hays Travel - Paignton
Thank you so much for your kind review - Hays Travel Paignton :)
Reply from Hays Travel - Paignton
Many thanks for your lovely review. Fiona
Found our perfect holiday
The member of staff serving us found our perfect holiday, it took 90 minutes but we were very pleased with the result
18 October 2025
Reply from Hays Travel - Paignton
So pleased to find exactly what you were looking for. Hope you have a fabulous time. Fiona :)
Such helpful staff who answered every…
Such helpful staff who answered every query and made booking a pleasure
18 October 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review! - Georgie :)
Reply from Hays Travel - Paignton
Thank you so much for your kind review & booking with us - Megan :)
Professional and highly efficient service
Even though it took some time, the assistant was very patient and helpful. We came in hoping to get some cruising ideas, and left with a perfect cruise booked. Also got a good deal on travel insurance.
15 October 2025
Reply from Hays Travel - Paignton
Thank you for your lovely comments, it was a pleasure to find the perfect cruise for you both. I'm sure you will have an amazing time.
Kindest Regards,
Michelle.
Nothing was too much trouble!
Really friendly and helpful staff, especially Georgina. Really went the extra mile to find the best deal for my disabled son and me, to get us on our holiday of a lifetime. I wouldn’t hesitate to recommend them to anyone. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
7 October 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review, not long to wait now! - Georgina :)
As always excellent service
As always excellent service. Stephanie is very helpful and remembers us each time we visit.
4 October 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review, always a pleasure - Stephanie :)
Stephanie the consultant was extremely…
Stephanie the consultant was extremely patient and informative when booking our cruise. Would certainly use again.
8 October 2025
Reply from Hays Travel - Paignton
Thank you so much for your lovely review, it was a pleasure to help get your Cruise booked. Kindest Regards Steph
Staff are lovely very friendly and…
Staff are lovely very friendly and knowledgeable nothing to much trouble
7 October 2025
Reply from Hays Travel - Paignton
Thank you for kind words, we hope you have a lovely time away! - Megan
Friendly, helpful staff,always a warm welcome
Always a very warm welcome staff are very helpful soon got my holiday booked ,been booking with hays for a long time and service always great.
4 October 2025
Reply from Hays Travel - Paignton
Thank you for your kind words! I am really glad to hear that, and we hope you have a lovely time away! - Megan
Reply from Hays Travel - Paignton
Thank you so much for your kind review - Fiona :)
The Trainee member of staff at Paignton…
The Trainee member of staff at Paignton branch was fantastic Megan sorted out a trip to London for our party of 4 she went above and beyond . Thoroughly recommend Hays Travel
5 October 2025
Reply from Hays Travel - Paignton
Thank you for your kind words, it was a pleasure to help book your trip to London and I hope you have a fantastic time away! :) - Megan
Georgia and Megan
Georgia, and especially Megan were extremely helpful and went out of their way to insure we got the service we asked for at such short notice. Could not of asked for more.
18 September 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review, I shall pass on your lovely words to Megan too! - Georgie :)
Found exactly what we were looking for…
Found exactly what we were looking for our holiday. Great communication. Beat prices shown to them with higher stars. Organised everything needed. Transfers, cases, seating. Just perfect.
30 September 2025
Reply from Hays Travel - Paignton
Thanks so much for your great review. Hope you have a fantastic time :)
Michelle was amazing
Michelle was amazing! We've never cruised before and she found out all the answers to our queries, was very patient and spent ages with us going through everything - she took the stress out of the booking procedure and we can't praise her enough.
1 October 2025
Reply from Hays Travel - Paignton
It was lovely to meet you both, thank you for your lovely comments. I'm sure you will have an amazing cruise.
Kindest Regards,
Michelle.
Very helpful finding me a holiday
Very helpful finding me a holiday
They did everything for me
Definitely go back to hays
27 September 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review - Stephanie :)
Friendly
Friendly, helpful, listened to what i wanted and then took time to find what i wanted
19 September 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind feedback, it is greatly appreciated and was my pleasure to help you with your Cruise holiday. Kindest regards Georgina
Amazing customer service
Fiona the Manager at Paignton Hays Travel was fantastic at sorting out our USA holiday amazing customer service
20 September 2025
Reply from Hays Travel - Paignton
Thank you for your lovely comments, I'm sure you will have a fantastic holiday to the USA.
Best Wishes,
Fiona.
All the staff are very helpful and…
All the staff are very helpful and friendly with a good knowledge
14 September 2025
Reply from Hays Travel - Paignton
Thanks for your lovely review. Hope you have a fabulous time :)
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