Hays Travel - Perth Reviews 

1,231
TrustScore 5 out of 5

4.9

65 High Street, PH1 5TJ Perth, GB


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Rated 5 out of 5 stars

Responded very quickly to my initial query about an advertised holiday. Then provided more than one option as the advertised date didn't suit our plans. Any queries we had about our trip were answered... See more

Company replied

Rated 5 out of 5 stars

Having used Hays Perth before, we knew that they could deal with our holiday. We were not disappointed. Our holiday was complex but Jenna handled our requirements with knowledge, professionalism and p... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend a visit to Hays Travel in Perth. As soon as you walk in you are welcomed by lovely smiling staff who are all willing to assist. I have booked all my holidays with them for... See more

Company replied

Rated 5 out of 5 stars

Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 65 High Street, PH1 5TJ, Perth, United Kingdom

  • 01738658033

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,231)

125,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly helpful service from Katie in…

Friendly helpful service from Katie in Perth

17 January 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review. I am glad you are happy with our service and I will pass along your kind comments to Katie. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Perfect.

Quick, friendly and efficient service.

17 January 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review. I am glad you are happy with our service and I will pass along your kind comments to Jenna. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Excellent

Excellent, friendly and very informative

11 January 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review! I am so glad you are happy with our service and i will pass along your kind comments to Katie. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Katie in the Perth shop was fantastic

Katie in the Perth shop was fantastic. I gave her a list of things I did and didn't want for a holiday and within 24 hours she came up with a lovely holiday for us.

17 January 2026
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Reply from Hays Travel - Perth

We're happy to hear that you had such a positive experience! It's great to know that Katie provided you with a wonderful holiday option so quickly. I really appreciate all of the comments 7 I am so glad you are happy with our service. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Jaqueline was friendly and business…

Jaqueline was friendly and business like and sorted out our city break in no time and followed up already. Thank you

17 January 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Guernsey holiday

Lily was very helpful in putting a package together which suited us.
She answered all our queries and looked at alternatives so we got the best deal.

15 January 2026
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Reply from Hays Travel - Perth

We appreciate your positive feedback. We're so glad to hear that you found our service helpful and that we could find the best deal for you. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Katie was absolutely fantastic as…

Katie was absolutely fantastic as always.

15 January 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments, I am so glad you are happy with my service. Kind Regards, Katie

Rated 5 out of 5 stars

Service with the Proverbial Smile

Jackie and her staff were up to their usual standard of nothing being too much trouble and everything being doable. Service with efficiency and a smile.

14 January 2026
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Reply from Hays Travel - Perth

We appreciate you sharing your positive experience with us! It's wonderful to hear that our team consistently provides efficient service with a positive attitude. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Jackie was great!

Jackie was great!
Spent considerable time with us trying to package a holiday for us and nailed it!
Used Hays in Perth several times now and cannot recommend them high enough.

14 January 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

We're happy to hear that you had a wonderful experience! I will pass on your kind comments to Jackie. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Another great job done by Janet

Another great job done by Janet. Phoned the shop at 9.30 and explained what i was looking for, went in at 11.10. and everything was ready for me to choose. Holiday booked within the hour and i went home a very satisfied customer. No problems at all, everything went well from start to finish. Full marks for the visit 10 out of 10.

13 January 2026
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Reply from Hays Travel - Perth

Thank you so much for taking the time to leave us a positive review! We really appreciate the feedback and I am glad you were happy with the service received from Janet. Kind Regards, Katie

Rated 5 out of 5 stars

As always very professional

As always very professional, clean and welcoming. We have been to other travel agents in the past but this is by far the best and we have now been coming here for years to book our holidays.we always ask for Jackie Sunderland as she seems to know exactly ehsg we would be happy with and nothing is too much trouble for her.

11 January 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback, it is always lovely to see you both. Kindest Regards, Jackie

Rated 5 out of 5 stars

Great Service as always

Great Service as always, Alison was very helpful

10 January 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. Really appreciate all of your comments and I will ensure your positive comments are passed on to her. Hope to see you soon, Jackie xx

Rated 5 out of 5 stars

Helpful, pleasant knowledgeable staff.

Helpful pleasant

6 January 2026
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Reply from Hays Travel - Perth

Thank you so much for taking the time to leave us a positive review! We really appreciate the feedback and I am glad you were happy with the service received from Zuzana. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Katie (The Goat) Travel Expert.

The booking experience from Katie is always fantastic, always there to answer questions and the process is so smooth and easy. This is now the 5th holiday I’ve booked with her and I’ll never be booking a holiday again with anyone else ever again.

6 January 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

We're happy to hear that the booking experience has been consistently smooth and easy. It's wonderful to know that you appreciate the support and that you plan to book future holidays with us. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Travel Agent knowledgeable and very…

Travel Agent knowledgeable and very helpful. Was so good at giving me what I asked for.

28 December 2025
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for taking the time to leave us a positive review! We really appreciate the feedback and I am so glad you are happy with my service. Kind Regards, Katie

Rated 5 out of 5 stars

Nothing to much trouble

Had a few different things to sort out and to get information too, all done very professional by Alisoun.

28 December 2025
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review. I am so glad you are happy with our service and I will pass your kind comments on to Ali. Kind Regards, Katie

Rated 5 out of 5 stars

Hays Perth deserve a Five Star Rating

We have been customers of Hays Travel in Perth since it took over the business from Thomas Cook in the same shop. We deal almost exclusively through deputy manager Alisoun Kaya who has been brilliant in looking after every aspect of our planned bookings, travels and accommodation. Alisoun provides the perfect blend of professionalism, knowledge, skills, care, attention, sensitivity, efficiency and not least humour and friendliness. She is the perfect ambassador for Hays Travel and our thanks to Jackie, Alisoun and the team for everything.

18 December 2025
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for taking the time to leave us a positive review. I am so pleased that have been impressed with the service received by Alisoun. I will pass along all of your kind comments to her. Thank you for continuing to support us over the years from Thomas Cook to Hays. Kind Regards, Jackie - Branch Manager

Rated 5 out of 5 stars

Very friendly and efficient staff

Very friendly and efficient staff. I felt comfortable while booking my flights. I have booked here before and wanted to return due to the positive experience the last time.

12 December 2025
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for taking the time to leave us a positive review! We really appreciate the feedback and I am glad you were happy with the service received by Janet, I will pass along your kind comments. Kind Regards, Alisoun - Assistant Manager

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