Responded very quickly to my initial query about an advertised holiday. Then provided more than one option as the advertised date didn't suit our plans. Any queries we had about our trip were answered... See more
Company replied
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Responded very quickly to my initial query about an advertised holiday. Then provided more than one option as the advertised date didn't suit our plans. Any queries we had about our trip were answered... See more
Company replied
Having used Hays Perth before, we knew that they could deal with our holiday. We were not disappointed. Our holiday was complex but Jenna handled our requirements with knowledge, professionalism and p... See more
Company replied
I would definitely recommend a visit to Hays Travel in Perth. As soon as you walk in you are welcomed by lovely smiling staff who are all willing to assist. I have booked all my holidays with them for... See more
Company replied
Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
65 High Street, PH1 5TJ, Perth, United Kingdom
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Reply from Hays Travel - Perth
Katie in the Perth shop was fantastic. I gave her a list of things I did and didn't want for a holiday and within 24 hours she came up with a lovely holiday for us.

Reply from Hays Travel - Perth
Jaqueline was friendly and business like and sorted out our city break in no time and followed up already. Thank you

Reply from Hays Travel - Perth
Lily was very helpful in putting a package together which suited us.
She answered all our queries and looked at alternatives so we got the best deal.

Reply from Hays Travel - Perth

Reply from Hays Travel - Perth

Reply from Hays Travel - Perth
Jackie and her staff were up to their usual standard of nothing being too much trouble and everything being doable. Service with efficiency and a smile.

Reply from Hays Travel - Perth
Jackie was great!
Spent considerable time with us trying to package a holiday for us and nailed it!
Used Hays in Perth several times now and cannot recommend them high enough.

Reply from Hays Travel - Perth
Another great job done by Janet. Phoned the shop at 9.30 and explained what i was looking for, went in at 11.10. and everything was ready for me to choose. Holiday booked within the hour and i went home a very satisfied customer. No problems at all, everything went well from start to finish. Full marks for the visit 10 out of 10.

Reply from Hays Travel - Perth
As always very professional, clean and welcoming. We have been to other travel agents in the past but this is by far the best and we have now been coming here for years to book our holidays.we always ask for Jackie Sunderland as she seems to know exactly ehsg we would be happy with and nothing is too much trouble for her.

Reply from Hays Travel - Perth

Reply from Hays Travel - Perth
The booking experience from Katie is always fantastic, always there to answer questions and the process is so smooth and easy. This is now the 5th holiday I’ve booked with her and I’ll never be booking a holiday again with anyone else ever again.

Reply from Hays Travel - Perth
Travel Agent knowledgeable and very helpful. Was so good at giving me what I asked for.

Reply from Hays Travel - Perth
Had a few different things to sort out and to get information too, all done very professional by Alisoun.

Reply from Hays Travel - Perth
We have been customers of Hays Travel in Perth since it took over the business from Thomas Cook in the same shop. We deal almost exclusively through deputy manager Alisoun Kaya who has been brilliant in looking after every aspect of our planned bookings, travels and accommodation. Alisoun provides the perfect blend of professionalism, knowledge, skills, care, attention, sensitivity, efficiency and not least humour and friendliness. She is the perfect ambassador for Hays Travel and our thanks to Jackie, Alisoun and the team for everything.

Reply from Hays Travel - Perth
Very friendly and efficient staff. I felt comfortable while booking my flights. I have booked here before and wanted to return due to the positive experience the last time.

Reply from Hays Travel - Perth
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