Hays Travel - Perth Reviews 

1,230
TrustScore 5 out of 5

4.9

65 High Street, PH1 5TJ Perth, GB


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Rated 5 out of 5 stars

Responded very quickly to my initial query about an advertised holiday. Then provided more than one option as the advertised date didn't suit our plans. Any queries we had about our trip were answered... See more

Company replied

Rated 5 out of 5 stars

Having used Hays Perth before, we knew that they could deal with our holiday. We were not disappointed. Our holiday was complex but Jenna handled our requirements with knowledge, professionalism and p... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend a visit to Hays Travel in Perth. As soon as you walk in you are welcomed by lovely smiling staff who are all willing to assist. I have booked all my holidays with them for... See more

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Rated 5 out of 5 stars

Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more

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Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 65 High Street, PH1 5TJ, Perth, United Kingdom

  • 01738658033

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,230)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleasant helpful staff

Pleasant helpful staff. (Katie) Nothing was a bother.

7 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Katie, I will ensure your positive comments are passed on to her. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Berlin

First class service and attention
Very knowledgeable

31 January 2026
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Reply from Hays Travel - Perth

Thank you for your kind feedback. I really appreciate all of the comments and I am so glad you are happy with our service. Kindest Regards Jackie, Branch Manager

Rated 5 out of 5 stars

Friendly, efficient service.

I went to book a week in France and it was all arranged within 30 minutes. As usual the staff were friendly, nothing is ever too much trouble. It was all easy and painless. Thanks again.
J

4 February 2026
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Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review, we really appreciate the feedback. I will pass along your kind comments to Janet. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Super service

Warm welcome. Took time to go through all details of the holiday. Matched my online price which was great.
Booked via this branch last time and returned as appreciate the supportive service so was my first point of call.

4 February 2026
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Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review, we really appreciate the feedback. I will pass along your kind comments to Lily. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Perth branch is far from home but any…

Perth branch is far from home but any time I visit I arrange a holiday-or two- with your manageress Jackie.
I have never met such a knowledgeable lady both about resorts and hotels as well as realising the kind of holiday suitable for individual customers. Not many people travel from Hertford to Perth before booking a holiday! Before I arrive she sends two or three ideas for the dates I give. I also have been several holidays arranged by her that mean I fly from Stanstead and my friend from Glasgow to the same hotel on the same dates. I can not praise the service highly enough.

5 February 2026
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Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review, we really appreciate the feedback. I will pass along your kind comments to Jackie. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

A Super Star Representative at Hays

The representative I deal with at Hays in Perth is Janet. Her experience, knowledge and above all else, her never-ending patience, make the customer service experience an outstanding one. Janet frequently goes out of her way to make the best travel arrangements possible for me and nothing is too much trouble. I am so very grateful.

4 February 2026
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Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review, we really appreciate the feedback. I will pass along your kind comments to Janet. Kind Regards, Alisoun - Assistant Manager

Rated 4 out of 5 stars

Yet another holiday from Hays

In the end, had to plan my holiday via email and phone.... The branch was too busy for face to face. Good to see you are busy.
Received excellent customer service from Jenna, an trainee but you would not have known it, we were working up and past 5.30pm due to a slow banking transaction, well done for enduring!

3 February 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Lily your representative in Perth was…

Lily your representative in Perth was very helpful in organising our golf holiday to Portugal.
She took plenty time in explaining the flight,hotel and the golf itinerary to us.

3 February 2026
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Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Lily, I will ensure your positive comments are passed on to her. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

FANTASTIC AND VERY FRIENDLY STAFF, ALWAYS

OK, so as usual the whole experience, very very friendly staff and awesome and friendly manager Jackie, who helped me with everything and also for my wife's mobility issues, as well 10/10,

31 January 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. It is always lovely to see you. Take Care, Jackie x

Rated 5 out of 5 stars

Helpful, friendly service from all

Helpful, friendly, knowledgeable staff at Hays always make choosing a holiday such an enjoyable experience. Branch is a friendly welcoming environment. Nothing is too much trouble for the staff.

31 January 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments, and I am so glad you are happy with my service. Kindest Regards, Katie

Rated 5 out of 5 stars

Eva was the star of the show

Eva was the star of the show, listened to us then came up with some great options. Found a great value holiday ticking all our boxes.

31 January 2026
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Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review. I am glad you are happy with our service and I will pass along your kind comments to Eva . Kind Regards, Katie

Rated 5 out of 5 stars

It was a breeze!

It was my first time using a travel agent. Janet was brilliant! She made the whole process a breeze, added discounts, and included room upgrades, which was quite good. She ensured that I included travel insurance in a very sweet way ☺️
I'm definitely using Hays travel to plan our next family vacation 😌 🤗 👌

21 January 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments, and I am so glad you are happy with our service. Kindest Regards, Jackie, Branch Manager


Hays Travel

Rated 5 out of 5 stars

Aw Ali has the patience of a saint

Aw Ali has the patience of a saint! But this is one of the many reasons we use Hays! Another fantastic holiday booked to look forward to! Thank you Ali x

21 January 2026
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Reply from Hays Travel - Perth

We're so pleased we could provide you with a fantastic holiday booking experience! We appreciate your kind words and are delighted you value our team's dedication. Kindest Regards, Jackie, Branch Manager xx

Rated 5 out of 5 stars

I have booked many holidays with Lynn…

I have booked many holidays with Lynn she is now left but I now book with alli who is wonderful knowable helpful very patience makes my booking holidays a enjoyable experience as long as I am able to travel I will continue to use hays travel Anne sweeney

10 January 2026
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Reply from Hays Travel - Perth

We appreciate your continued loyalty and are so glad booking with us is enjoyable. It's great to hear that you find our team members helpful and patient. We value your feedback! Kindest Regards, Jackie, Branch Manager

Hays Travel

Rated 5 out of 5 stars

Very nice young lady bright and…

Very nice young lady bright and cheerful and knowledgeable

20 January 2026
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Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review. I am glad you are happy with our service and I will pass along your kind comments to Zuzana . Kind Regards, Katie

Rated 4 out of 5 stars

Pleasant staff

Pleasant staff and completed problem booking flights no bother
THANK YOU

19 January 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Helpful and efficient.

The Hays team was friendly, knowledgeable, helpful and efficient and the cake was an unexpected bonus. Will not hesitate to return.

11 January 2026
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Reply from Hays Travel - Perth

John,

We appreciate your kind words! It's great to hear that our team's knowledge and efficiency made your experience enjoyable. We are so glad you enjoyed the cake.

Kindest Regards,
Jackie, Branch Manager

Rated 5 out of 5 stars

Jackie was great

Jackie was great, listened to what we were looking for and showed us several different options

18 January 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really do appreciate all of the comments & I am so glad you are happy with my service. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Outstanding help and advice

Outstanding help and advice, and very fast and flexible responses to arrange suitable locations and dates. I booked 2 holidays within 24 hours of my first enquiry and Zuzana was incredibly friendly and efficient.

18 January 2026
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Reply from Hays Travel - Perth

David,

We appreciate you sharing your experience. We're so glad that you found our help and advice outstanding, and that you valued our fast and flexible responses. Thank you! Jackie, Branch Manager

Hays Travel

Rated 5 out of 5 stars

The lady took the time to go over what…

The lady took the time to go over what was right for the holiday I was looking for and found what was suited to us. Did not feel like it was a bother . Excellent customer service

11 January 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

We appreciate you taking the time to leave us such a fantastic review! We are so glad we could help you discover the perfect holiday and provide excellent service. Kindest Regards, Jackie, Branch Manager

Hays Travel

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