Booked my latest Princess Cruise to the Caribbean through Hays Travel - Pontefract, they went a long way to get me exactly what I wanted. A real team effort, everyone who helped me in store did t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing w... See more
Company replied
An Amazing Shop,And All Of The Staff Are Amazing Especially Alison,she keeps all the Cogs Turning Thank You Hays,yet again on a good booking and seamless Help From Beginning To End
Both people we dealt with on consecutive days were very helpful and pleasant. On our second visit to make the actual booking they price matched with the online price we had found. It was really good t... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14, 20 Salter Row, WF8 1BA, Pontefract, United Kingdom
- 01977 879544
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are great and Emily who i…
The staff are great and Emily who i booked my holiday with from pontefract branch made it all hassle free over the phone sorted all my package and upgrades and even sorted my parking over the phone no need to go in store overall great experience and Emily's customer service was exceptional 😀
9 July 2026
Reply from Hays Travel - Pontefract
Stephen,
Thank you for your wonderful feedback! We are so pleased to hear that your holiday booking experience was hassle-free and that you received exceptional customer service. I will pass on your lovely comments on to Emily.
Kind Regards
Alison
Hays Travel Pontefract
They always go out of their way to give…
They always go out of their way to give us the best holidays at the best prices.
9 July 2026
Reply from Hays Travel - Pontefract
Darren Morn,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive the best holidays at great prices. We appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
Great service from Alison
Great service from Alison . Got us the holiday we wanted at short notice and at the right price. Will not book another holiday anywhere else .
8 July 2026
Reply from Hays Travel - Pontefract
Simon Monaghan,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and that we could help you find the perfect holiday at the right price. We look forward to assisting you with your future travel plans!
Have a fabulous time making lovely memories
Kind Regards
Hays Travel Pontefract
Hays for Titan…
Emily and Mia usually book my holidays and sort out difficulties, if any! They are always welcoming in an often busy shop.
8 April 2026
Reply from Hays Travel - Pontefract
Christine,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team consistently provides such a welcoming and helpful experience, even during busy times. We truly appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Thank you
Alison
Hays Travel
Pontefract
Saved the day!
After a few bad experiences at the Barnsley and Meadowhall branches of Hays Travel we almost gave up on it altogether but we found the amazing Emily at the Pontefract branch! She was absolutely fantastic from start to finish, really knowledgeable about the areas we were booking and seemed really interested in helping us to book our dream honeymoon! Thank you so much Emily, we will definitely use their services again!
3 July 2026
Unprompted review
Reply from Hays Travel - Pontefract
Emily,
Thank you for taking the time to share your wonderful experience! We are so pleased to hear that our lovely Emily was able to help you find your dream honeymoon. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Alison
Hays Travel Pontefract
Very nice experience helped me with…
Very nice experience helped me with hoilday choice always have great experience at Hayes wonderful staff
5 July 2026
Reply from Hays Travel - Pontefract
Michael ,
We're so happy to hear we could assist with your holiday choice and that you consistently have great experiences with us. We appreciate your kind words about our wonderful staff!
Kind Regards
Alison
Hays Travel Pontefract
Super friendly
Super friendly, honest & understanding. Listened to our preferences & found solutions to our unsurity. Very patient with us not being able to make an instant decision & not too pushy.
28 June 2026
Reply from Hays Travel - Pontefract
Debbie Bonnington,
Thank you so much for your wonderful feedback! We are so pleased to hear that you found our team to be friendly, understanding, and patient. We always strive to help our customers find the perfect solutions.
Kind Regards
Alison
Hays Travel Pontefract
William oxley bryan
It was so professional and easy to pick what holiday we wanted and the price was perfect
4 July 2026
Reply from Hays Travel - Pontefract
Mr William Oxley-Bryan,
Thank you for your wonderful feedback! We are so pleased to hear that you found the booking process professional and easy, and that the price was perfect for your holiday.
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Hi,
Thank you so much for your wonderful feedback! We are so pleased to hear that your holiday booking went well and that you found our staff to be lovely and friendly.
Kind Regards
Alison
Hays Travel
We book most of our holidays with hays…
We book most of our holidays with hays travel at the pontefract store and are never disappointed. Yesterday was no exception as the service was 1st class. We was seen by DAME ALLISON who was fantastic but all the staff in this store are great so keep up the good work and thanks
3 July 2026
Reply from Hays Travel - Pontefract
Terry and Janet,
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive first-class service and appreciate your kind words about our team. We look forward to assisting you with your future holiday plans!
Same Alison 😂😂😂😂😂
Kind Regards
Alison
Hays Travel
Hays travel in Pontefract is a really…
Hays travel in Pontefract is a really friendly place. Have booked a holiday there before. Saw Emily yesterday and she helped us book a holiday in Rhodes. Have previously dealt with Katie who was lovely and helpful too.
2 July 2026
Reply from Hays Travel - Pontefract
Olga,
Thank you for your lovely review! We are so pleased to hear you had such a positive experience with our team and that they were able to help you book your Rhodes holiday.
Kind Regards
Alison
Hays Travel
All straight forward
All straight forward. Plenty of information and options for our request of :- daytime short flights , adult only, half board, short transfer times and leaving the next week.
Many options and all booked in less than an hour.
30 June 2026
Reply from Hays Travel - Pontefract
Andrew Gardner,
We're so pleased to hear that we could efficiently find and book the perfect holiday for you with such specific requirements! It's wonderful that everything was straightforward and completed so quickly. We hope you have a fantastic trip!
Kind Regards
Alison
Hays Travel
Alison assisted us on choosing a…
Alison assisted us on choosing a holiday that suited our list of requirements she was very helpful and friendly she went through different selections of destinations and hotels that would offer us the perfect getaway..
21 June 2026
Reply from Hays Travel - Pontefract
Hi there,
Thank you for your kind words! We are so pleased to hear that we could help you find the perfect getaway.
Kind Regards
Alison
Hays Travel
Very friendly pleasant lady
Very friendly pleasant lady. She listened to all my requests and I booked the hotel that I was wanting to go to and got a very good deal on the price.
30 June 2026
Reply from Hays Travel - Pontefract
Angela ,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you in finding the perfect hotel and a great deal. We hope you have a fantastic trip!
Kind Regards
Alison
Hays Travel
This is the first time we have booked…
This is the first time we have booked with Hays and the customer service was the best I’ve had from a travel agency.
Our advisor Alison was fabulous, professional, diligent and we came away with a package that was just what we’d asked for and more. It was completely stress free and every part of the holiday is taken care of, from the car parking, to transfers and currency.
I would highly recommend Hays travel Pontefract and won’t go anywhere else from now on.
27 June 2026
Reply from Hays Travel - Pontefract
Karen Cawthorn,
We are so pleased to hear you had such a positive experience with us for your first booking. We appreciate your kind words about our team's professional and diligent service. We look forward to assisting you with future bookings!
Kind Regards
Alison
Hays Travel
Again Mia was very professional &…
Again Mia was very professional & patient dealing with our needs for the second cruise we have booked this week.
27 June 2026
Reply from Hays Travel - Pontefract
Cheryl,
We're so pleased we could assist with your second cruise booking. Thank you for your kind words!
I will pass your comments on to our lovely Mia.
Kind Regards
Alison
Hays Travel
Friendly helpful staff
Friendly helpful staff . Great customer service from katie and Alison
27 June 2026
Reply from Hays Travel - Pontefract
Carole,
We are delighted you had such a positive experience with us. Thank you for your kind words!
Kind Regards
Alison
Hays Travel
Always a pleasure 😊
Always a pleasure, everyone is really nice and friendly.
Katy went above and beyond to reschedule our holiday to next year due to ill health.
Thank you Katy😊
27 June 2026
Reply from Hays Travel - Pontefract
Elaine,
We truly appreciate your kind words. We are so pleased we could assist with rescheduling your holiday. We wish you a swift recovery.
Kind Regards
Alison
Hays Travel
Reply from Hays Travel - Pontefract
Thank you so much
Kind regards
Alison
Hays Travel
Pontefract
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.