Booked my latest Princess Cruise to the Caribbean through Hays Travel - Pontefract, they went a long way to get me exactly what I wanted. A real team effort, everyone who helped me in store did t... See more
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Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing w... See more
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An Amazing Shop,And All Of The Staff Are Amazing Especially Alison,she keeps all the Cogs Turning Thank You Hays,yet again on a good booking and seamless Help From Beginning To End
Company replied
Both people we dealt with on consecutive days were very helpful and pleasant. On our second visit to make the actual booking they price matched with the online price we had found. It was really good t... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14, 20 Salter Row, WF8 1BA, Pontefract, United Kingdom
- 01977 879544
4.9
Excellent
2k reviews
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Young lady was very happy to help us…
Young lady was very happy to help us with what we wanted for our holiday
9 August 2026
Reply from Hays Travel - Pontefract
Hi Sandra,
Thank you for your lovely feedback! We are so pleased to hear that our lovely Emily was able to assist you in finding exactly what you wanted for your holiday.
Kind Regards
Alison
Hays Travel Pontefract
Very helpful
Very helpful. Understood what I was looking for in a holiday. Made details of booking clear.
8 August 2026
Reply from Hays Travel - Pontefract
Catherine,
Thank you for your wonderful review! We are so pleased to hear that we understood your holiday preferences and made the booking process clear for you. We hope you have a fantastic trip!
Kind Regards
Alison
Hays Travel Pontefract
l called into your branch in Pontefract…
l called into your branch in Pontefract at 16-15ish by 16-50ish l had booked and payed for a holiday to Cyprus you're staff were excellent friendly very knowledgeable and polite could not fault them if l book another holiday I'll know we're to go thank you
8 August 2026
Reply from Hays Travel - Pontefract
Hi there,
Thank you for your fantastic review! We are so pleased to hear that our staff were excellent, friendly, knowledgeable, and polite. We look forward to helping you book your next holiday!
Kind Regards
Alison
Hays Travel Pontefract
The young lady who dealt with us Alison…
The young lady who dealt with us Alison was very polite we explained what we were looking for and she found what we wanted at a very fair price she explained everything very clearly whilst also having a laugh with us in all she was great
7 August 2026
Reply from Hays Travel - Pontefract
Mr Stephen,
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that everything was sorted out for you. We appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Gary Lindsay,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be helpful and friendly. We truly appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Thank you Keith
Kindest regards
Alison
Amazing experience
Amazing experience and couldn't have done more to find the perfect place at the best price. Would highly recommend them to help you and your family out for the perfect holiday. Will definitely be going back again!
2 August 2026
Reply from Hays Travel - Pontefract
Sean & Anna,
Thank you so much for your wonderful feedback! We are so pleased to hear that we could help you find the perfect place at the best price. We look forward to helping you again!
Kind Regards
Alison
Hays Travel Pontefract
If you could give extra stars we would…
If you could give extra stars we would !!
Jo helped to find a quick getaway and booked in record time .. even staying late to complete .. always friendly professional and helpful to the max xx Thanks once again !!
26 July 2026
Reply from Hays Travel - Pontefract
Jo,
Thank you so much for your wonderful review! We are so pleased to hear that Josnne was able to help you find a quick getaway and book it so efficiently. We always strive to be friendly, professional, and helpful.
Kind Regards
Alison
Hays Travel Pontefract
We always go to Hays always helpful and…
We always go to Hays always helpful and they always take to to explain everything we was going for 12 days and ended up 13 days for same price thanks to Alison
2 August 2026
Reply from Hays Travel - Pontefract
Mary & Stuart,
Thank you so much for your fantastic 5-star review! We are so pleased to hear that our team were helpful and explained everything so thoroughly. It's wonderful that we could extend your trip for the same price!
Kind Regards
Alison xx
Hays Travel Pontefract
Alison was absolutely fantastic,really…
Alison was absolutely fantastic,really enjoyable experience from start to finish took all the stress out of booking a holiday 😀
2 August 2026
Reply from Hays Travel - Pontefract
Paul,
Thank you for your wonderful feedback! We are so pleased to hear that you had such an enjoyable experience from start to finish and that we could take the stress out of booking your holiday. We had a right laugh too… see you soon.
Kind Regards
Alison
Hays Travel Pontefract
5 star service
The young lady who took our booking was very professional and very polite
1 August 2026
Reply from Hays Travel - Pontefract
pete & Susan,
Thank you so much for your wonderful feedback! We are so pleased to hear that Mia provided such professional and polite service. We love to see you both
Kind Regards
Alison xx
Hays Travel Pontefract
Very knowledgeable staff
Very knowledgeable staff, found exactly what we were looking for and gave some excellent advise based on personal experiences 5*
29 July 2026
Reply from Hays Travel - Pontefract
Deborah,
Thank you for your wonderful feedback! We are so pleased to hear that our team was knowledgeable and provided excellent advice based on their personal experiences. We hope you have a fantastic time!
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Nicola,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you experienced such great teamwork and found our staff to be friendly, helpful, and happy. Your kind words mean a lot to us.
Kind Regards
Alison
Hays Travel Pontefract
Need a holiday-try Hays Pontefract!
All the staff in the Pontefract store make you feel welcome as soon as you walk in.
Alison is wonderful-she knows exactly what we like and goes above and beyond to get the exact date and trip which is perfect for us. We would recommend Alison to anyone-she will find you your perfect holiday.
28 July 2026
Reply from Hays Travel - Pontefract
Helen,
Thank you for your wonderful review! We are so pleased to hear that our team makes you feel welcome and that your experience was so positive. We appreciate your kind words.
Kind Regards
Alison
Hays Travel Pontefract
Booking a city break to Paris.
Joanne couldn't have been more helpful when we booked our city break to Paris. She spent lots of time finding the best deal with the most central location and advised us about an app to use to travel around while we were there. She was really patient, very pleasant and diligent. Thank you so much.
26 July 2026
Reply from Hays Travel - Pontefract
Janine,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and that our team was so helpful in finding your perfect city break. We hope you have a fantastic time in Paris!
Kind Regards
Alison
Hays Travel Pontefract
Friendly helpful staff,l always book my…
Friendly helpful staff,l always book my holidays with Hays at Pontefract.
25 July 2026
Reply from Hays Travel - Pontefract
Kath,
Thank you for your wonderful review! We are so pleased to hear that you always find our staff friendly and helpful. We truly appreciate your continued loyalty.
Kind Regards
Alison x
Hays Travel Pontefract
Fantastic service from Emily lovely…
Fantastic service from Emily lovely lady never booked a holiday on my own emily was really helpful
24 July 2026
Reply from Hays Travel - Pontefract
Tracy,
Thank you for your lovely feedback! We are so pleased to hear that Emily was helpful in booking your holiday.
Kind Regards
Alison
Hays Travel Pontefract
Alison is fantastic at what she does …
Alison is fantastic at what she does …. Tailors your trip to your needs and is on hand for everything
24 July 2026
Reply from Hays Travel - Pontefract
Suzanne,
Thank you so much for your wonderful feedback! I am so pleased to hear that Alison was fantastic at tailoring your trip to your needs and was there for you every step of the way.
Kind Regards
Hays Travel Pontefract
We book our holiday with alison she was…
We book our holiday with alison she was fantastic she gets us the best holidays all the time x
24 July 2026
Reply from Hays Travel - Pontefract
Mrs Deb & Mark,
Thank you so much for your wonderful feedback! I am so happy to hear that you consistently have the best holidays with us.
Kind Regards
Ali
Hays Travel Pontefract
Had a very good experience the girl who…
Had a very good experience the girl who we saw Emily sorted every thing we wanted no problems x
24 July 2026
Reply from Hays Travel - Pontefract
Tracy,
Thank you for your fantastic feedback! We are so pleased to hear that Emily was able to sort everything out for you.
Kind Regards
Alison
Hays Travel Pontefract
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