Booked my latest Princess Cruise to the Caribbean through Hays Travel - Pontefract, they went a long way to get me exactly what I wanted. A real team effort, everyone who helped me in store did t... See more
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Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing w... See more
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An Amazing Shop,And All Of The Staff Are Amazing Especially Alison,she keeps all the Cogs Turning Thank You Hays,yet again on a good booking and seamless Help From Beginning To End
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Both people we dealt with on consecutive days were very helpful and pleasant. On our second visit to make the actual booking they price matched with the online price we had found. It was really good t... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14, 20 Salter Row, WF8 1BA, Pontefract, United Kingdom
- 01977 879544
4.9
Excellent
2k reviews
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Reply from Hays Travel - Pontefract
Thank you so much
Kind regards
Alison
Hays Travel
Pontefract
More exemplary service from Joanne
More exemplary service from Joanne, when we see Dame Irene she will hear of your marvellous efforts. Thank You.
16 June 2026
Reply from Hays Travel - Pontefract
Stephen Ellerington-smith,
We are so pleased to hear about your positive experience. We appreciate your kind words!
Kind Regards
Alison
Hays Travel
Joanne is always accommodating and…
Joanne is always accommodating and found me a good deal. Thank you 🙏
25 June 2026
Reply from Hays Travel - Pontefract
Sal,
We are so glad we could find you a good deal. Thank you for your kind words!
Kind Regards
Alison
Hays Travel
Helpful staff
Joanne at Pontefract was very helpful
And advised us well.
Friendly and approachable.
We went in to pay a holiday, we left after paying and booking another one.
25 June 2026
Reply from Hays Travel - Pontefract
Joanne,
We're so pleased to hear our colleague provided such helpful and friendly service. It's wonderful that you felt well-advised and even booked another holiday!
Kind Regards
Alison
Hays Travel
Always a warm welcome in the Pontefract…
Always a warm welcome in the Pontefract store, the staff always go above and beyond to get you the best deals, they are ALL a Credit to Hays Travel.
23 June 2026
Reply from Hays Travel - Pontefract
Billy & Sue ,
Thank you for your wonderful review! We are so pleased to hear about your positive experience with our team. We truly appreciate your kind words.
Kind Regards
Alison
Hays Travel
Both my wife and I received a wonderful…
Both my wife and I received a wonderful welcome and got an excellent service, delivered with a smile and also a special thanks to Mia who took care of us and was very helpful, thank you.
24 June 2026
Reply from Hays Travel - Pontefract
Mr Bratt,
We are so pleased to hear about your wonderful experience with our team. It's fantastic to know we could provide such helpful and professional service.
Kind Regards
Alison
Hays Travel
Reply from Hays Travel - Pontefract
Mr Stephen Hall,
We are so pleased to hear this! Thank you for your wonderful feedback.
Kind Regards
Alison
Hays Travel
Great Travel Agent!
I couldn’t book a holiday without the help, guidance and efficiency of Hays Travel. Their staff are extremely knowledgeable and helpful and always pleasant to their customers, nothing is too much trouble for them.
19 June 2026
Reply from Hays Travel - Pontefract
D Farr,
We are so pleased to hear about your positive experience with us. It's wonderful that our team makes your holiday planning so smooth. Thank you for your kind words.
Kind Regards
Alison
Hays Travel
Fantastic staff as always
Fantastic staff as always, and always go above and beyond to get me the best deals
21 June 2026
Reply from Hays Travel - Pontefract
Julie,
We are so pleased to hear this! Thank you for your kind words and continued support.
Kind Regards
Alison
Hays Travel
Brilliant service
Best travel agents ive ever used
Friendly nothing is too much trouble just know you are going to get the best deal
Brilliant 👏 👏 👏
14 June 2026
Reply from Hays Travel - Pontefract
Lisa,
We are so happy to hear you had such a brilliant experience with us! We always strive to offer the best deals and friendly service.
Kind Regards
Alison
Hays Travel
So helpful and knowledgeable
So helpful and knowledgeable. Nothing seems too much trouble so customer service excellent.
2 June 2026
Reply from Hays Travel - Pontefract
Jenny,
We are so pleased you found Alison and our lovely team helpful and knowledgeable. Thank you for your kind words!
Kind Regards
Alison
Hays Travel
Pontefract
Service by Joanne and other staff was…
Service by Joanne and other staff was patient and very very helpful. The environment was loud and we found it difficult to concentrate and hear what was being said.
9 June 2026
Reply from Hays Travel - Pontefract
Jeremy,
We're glad our team was helpful. We regret the noise impacted your experience and we are looking into ways to improve the ambiance.
Kind Regards
Ali
Hays Travel
Visited Hays travel shop in Pontefract…
Visited Hays travel shop in Pontefract to book for september 27. We went in and wereimmeadiarely seated with Joanne who asked what we were looking to book and when. Told her we wanted Rhodes in september at the Leonardo Resort in Kolymbia. Joanne got up the resort and dates available to travel from LEEDS, Manchester or East Midlands. Booked 2 Deluxe poolview rooms traveling with Jet2. We booked fights from East Midlands as these were early morning flights with extra leg room seats available. Leeds were all evening flights which we did not want, and i dont like Manchester. Everything done and booked quickly with and all sorted out. Much better than going on the internet and trying to sort it yourself. Thanks Joanne for a good easy experience.
14 June 2026
Reply from Hays Travel - Pontefract
ALAN,
We are so pleased to hear you had such a positive and easy booking experience with us. It sounds like everything was handled efficiently, and we appreciate you choosing us for your travel plans. We look forward to assisting you again in the future.
Kind Regards
Alison
Hays Travel
holiday booking
We were helped by Joanne to get the best deal for our return holiday to the Carribean. She checked the dates for price and also made sure seats were available where we wanted them.
14 June 2026
Reply from Hays Travel - Pontefract
Raymond,
We are so pleased we could help you find the perfect Caribbean holiday. We hope you have a wonderful trip!
Kind Regards
Alison
Hays Travel
Joanne was so knowledgeable and made…
Joanne was so knowledgeable and made sure we got the right holiday at the right price. She helped us choose our room taking care that the location was just right for us! Once again an amazing experience at Hays Pontefract 💕
14 June 2026
Reply from Hays Travel - Pontefract
Nicola,
Thank you for your wonderful review! We are so pleased we could help you find the perfect holiday at the right price, ensuring every detail was just right. I will pass your comments on to our lovely Joanne.
Kind Regards
Alison
Hays Travel
Pobtefract
Friendly Service. Efficient and all staff very knowledgeable
Quick service. Charlotte lovely young girl, friendly, polite and efficient.
Found holiday for us,booked same day and purchased currency.
11 June 2026
Reply from Hays Travel - Pontefract
David,
We're so pleased we could help you find and book your holiday so efficiently, and assist with your currency needs. Thank you for your kind words!
Kind Regards
Alison
Hays Travel
Alison and team are amazing!
Alison and team are amazing!
Always so helpful and knowledgeable and always find just what we want from our holiday . They make booking a holiday so easy.
⭐️⭐️⭐️⭐️⭐️
2 June 2026
Reply from Hays Travel - Pontefract
Dawn,
Thank you for your wonderful feedback! We are delighted to know we make booking your holidays easy and enjoyable. We appreciate your kind words.
Kind Regards
Alison x
Hays Travel
Hol 27…
Charlotte and mia were brilliant very polite and showed me every detail of the holiday highly recomended thankyou
10 June 2026
Reply from Hays Travel - Pontefract
Shawn ,
We are so pleased to hear you had such a positive experience. Thank you for your kind words; we truly appreciate it.
Kind Regards
Alison
Hays Travel
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