The personal service that we receive. Julie at the Poole branch knows exactly what we like and will contact us direct if something comes up. She completes the relevant paperwork in relation to my medi... See more
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I have used Hays travel multiple times to book my holiday. I want to thank Fiona who has booked two of my holidays as the service received was outstanding. I will definitely look out for Fiona again... See more
We dealt with 2 of your stagf. Hannah who was very helpful and saught information for us We met Fiona the followimg day when went back to book the holiday. She was extremely knowlegable and gave u... See more
We have used Hay's previously and so, as we considered taking a holiday, it was the first place to start. We sat with Steve, (Poole branch), who examined our criteria, gave us a number of options and... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Dolphin Centre, BH15 1SR, Poole, United Kingdom
- 01202 672992
4.9
Excellent
1k reviews
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Very pleasant and knowlegable
10 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Excellent
Very pleasant, helpful wanted to get the best holiday for us.
Not rushed ,professional and excellent customer service
14 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
i liked the personal service
14 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Went into Poole Branch and was greeted…
Went into Poole Branch and was greeted by Julie felt so at ease with her ,answered all my questions could tell she had many years of experience and so professional.Went home with information brochure included (rare these days) so I could chat to hubby and phoned Julie a couple of days later and booked our Cruise Hays Travel are so lucky to have her a brilliant member of the Hays Team
14 April 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Great trip to Cyprus
Helpful staff at Poole branch when we booked. Great hotel & resort. Locals were very welcoming & friendly
19 February 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
I was a bit anxious about booking my…
I was a bit anxious about booking my airfares to Scotland. It's been a while since I've flown anywhere.George was calm and patient with me. He was very efficient. I would definitely use Hays Travel again for booking future holidays.
27 March 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
We had excellent service from Fiona in…
We had excellent service from Fiona in the Poole office. She made the booking process easily understandable with clear and concise communication.
30 March 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Very efficient
Very efficient, knowledgeable service, as we've come to expect from Hay's. Will always come back.
22 March 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Tom who we booked with is always the…
Tom who we booked with is always the one we go to....realy knowledgeable and engaging in all aspects of holiday enquiries ...not at all pushy but helpful and friendly ....top bloke
29 March 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
julie was helpfull as always and is a…
julie was helpfull as always and is a pleasure to talk too.
29 March 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Julie was excellent as are all the…
Julie was excellent as are all the staff there. Julie managed to get us a better deal than what we thought we were going to get. Brilliant
28 March 2026
Reply from Hays Travel - Poole
Thankyou very much for your comments.
Fiona your sales lady was extremely…
Fiona your sales lady was extremely helpful with a lovely friendly manner
21 March 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
First class service
Kind and Helpful staff nothing is to much trouble.Would highly recommend Hays
19 March 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Service by Tom was excellent and we…
Service by Tom was excellent and we felt very confident in our booking.
15 March 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
very efficient and helpful
16 March 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
A friendly and professional team
We were impressed by the professionalism of the staff and in a friendly manner to the customer.
5 March 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
My agent was Connor in the poole office…
My agent was Connor in the poole office he was very helpful and polite. He helped me find the best deal and price. He should have a gold star for all his work.
6 March 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and for booking with us :)
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