Hays Travel - Prenton Reviews 

662
TrustScore 5 out of 5

4.9

344 Woodchurch Road, CH42 8PG Prenton, GB


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Rated 5 out of 5 stars

Staff bend over backwards to help. You feel confident with their knowledge and reassured if you have any concerns. Most people say the holiday starts when you get the airport. Not in my opinion the ex... See more

Company replied

Rated 5 out of 5 stars

The team in prenton were do I start! excellent staff, us being being consistent customers have always had excellent service Kim, Tilly, Maria, molly, sorry if I left any one out, they go above and be... See more

Rated 5 out of 5 stars

Always made very welcome by all staff ,excellent knowledge of counties, locations,hotels finding the best deal Tilly is our go to person for booking holidays..

Rated 5 out of 5 stars

The team instore were brilliant got me the best price so helpful but Hayes are always good travelled with them numerous times will always be my destination to book a holiday. Don't waste your time... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 344 Woodchurch Road, CH42 8PG, Prenton, United Kingdom

  • 01516 084801

4.9

Excellent

TrustScore 5 out of 5

662 reviews

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4.9

All reviews

(662)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

This was a fabulous experience

This was a fabulous experience from walking through the door to walking out with a holiday.We were so impressed with Ella's determination to tick all our boxes that I went back the following day and booked another holiday.All of the staff were really knowledgeable and worked as a team.Well done Ella

30 October 2025
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Reply from Hays Travel - Prenton

Thank you so much for this lovely review. I'm so glad Ella managed to sort something out for you

Rated 5 out of 5 stars

It's always a pleasure to go into Hays…

It's always a pleasure to go into Hays travel in Prenton. Staff are always happy smiling and friendly. Tilly was a great help and booked the holiday we wanted with no problems. Thank You.

1 November 2025
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Reply from Hays Travel - Prenton

It's always lovely to see you both! :) Thank you for your kind review!

Rated 5 out of 5 stars

Our agent Issy couldn't do enough for…

Our agent Issy couldn't do enough for us in booking our trip to the Maldives. She spent so much time looking for different hotels for our budget. Also Kim chipped in with more ideas for our trip. The girls always make us welcome which is why we will continue using Hays ( Prenton ) for many years to come

14 October 2025
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Reply from Hays Travel - Prenton

Thank you for a lovely review

Rated 5 out of 5 stars

A very patent young lady…

A very patent young lady who didn't lose her temper while giving her time dealing with problems. Super*!

30 September 2025
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Reply from Hays Travel - Prenton

Thank you for booking with me and leaving such a nice review! Mollie

Rated 5 out of 5 stars

I was immediately made comfortable and…

I was immediately made comfortable and allowed to give my needs and considerations, then once they were found to be acceptable,cheaper alternatives were explored. Maria was very well informed and was most helpful with my booking. Iwould not hesitate to book with her in the future.

30 September 2025
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Reply from Hays Travel - Prenton

Thank you so much for your kind words, it was a pleasure to get you booked on such an important trip! :) Maria

Rated 5 out of 5 stars

Winter sun,/fun

We, knew the resort and hotel we wished to book.
TIlly ,was very helpful in advising us on day we should go,as we were a little unsure.
She went through all the booking process explaining each step.
Asked us about extras, seating,carpark and fast track.
She booked them for us ,with patients as we can be undecided on things.
The staff at Hays in prenton are Professional ,friendly and very patient.

Professional and friendly is how we find the staff in prenton branch

29 September 2025
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Reply from Hays Travel - Prenton

This is a lovely review it's always lovely to see you both! :) We will pass this on to Tilly for you!

Rated 5 out of 5 stars

Great Service

Listened to what I was seeking in a holiday and really helpful.

24 September 2025
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Reply from Hays Travel - Prenton

thanks for a lovely review

Rated 5 out of 5 stars

I have said this before whenever I go…

I have said this before whenever I go into Hays travel the girls are so friendly. I went in to pay my January holiday and ended up booking another one for June with my fav (Tilly).

27 September 2025
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Reply from Hays Travel - Prenton

Thank you for your lovely review! :) We will pass your kind comment on to Tilly!

Rated 5 out of 5 stars

Friendly

Great service

19 September 2025
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Reply from Hays Travel - Prenton

Thank you for your kind review and for booking with us! :)

Rated 5 out of 5 stars

Mollie was excellent

Mollie was excellent. Quick. Efficient. Friendly and informative

13 September 2025
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Reply from Hays Travel - Prenton

Thankyou for your kind review John

Rated 5 out of 5 stars

The friendliness & helpfulness of all…

The friendliness & helpfulness of all the staff. Prompt action. Everything is printed out for you & emailed swiftly. 1st class service. Never go anywhere else.

6 September 2025
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Reply from Hays Travel - Prenton

Thank you for your lovely review

Rated 5 out of 5 stars

Excellent Customer service

The young lady and her colleagues helped me book my Fred Olsen cruise holiday. They were extremely polite and I enjoyed the booking process so much because of their cheerfulness and help. I can highly recommend it.

10 September 2025
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Reply from Hays Travel - Prenton

Thank you for your lovely review

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