Despite it being a very last minute decision to go on holiday with no idea where we wanted to go Paula found us a great holiday with everything we required. We had a great time and I would like to th... See more
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See what reviewers are saying
We called in to talk to Cerys as she had sent us some options, we decided to go ahead and book a holiday with her, she was very helpful and we left the shop happy customers
Company replied
Paula’s patience trying to find exactly what I wanted!! Her genuine care to find the right holiday and times I was looking for was much appreciated! She changed my holiday no problem and helped to ke... See more
Company replied
A Welcoming smile from Joanne was a perfect first impression, and made us want to sit down and chat about our holiday. She was knowledgeable and easy to talk to, and patient. It was a sail through boo... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 High Street, LL19 9BH, Prestatyn, United Kingdom
- 01745277031
4.9
Excellent
666 reviews
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Paula Lightfoot as always
Paula Lightfoot as always, very thorough and fantastic help. I wouldn't go anywhere else. (Prestatyn)
16 May 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, so pleased we could get you booked again :)
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
We always book our holidays with Hays…
We always book our holidays with Hays Travel, they are very helpful and understanding and very patient.
7 May 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Joanne :)
Fantastic service friendly new wot we…
Fantastic service friendly new wot we wanted great help
5 May 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Chris
We appreciate you taking the time to leave us such a fantastic review. We are so glad we could provide great help and friendly service.
Kind Regards
Hays Travel Prestatyn
Keeley was fantastic
Keeley was fantastic , professional and friendly. Everything went swimmingly. Nice too to see Paula still working hard.
Many thanks,
Ian Parry.
2 May 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will pass these to Keeley :)
Nothing too much trouble 😊
The travel advisor we saw was so helpful, even made us a coffee and did her best with difficult cruise booking. Nothing was too much trouble for her, she was great
29 April 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, glad we could get you another cruise booked :)
Joanne provided me with a great array…
Joanne provided me with a great array of options and after discussing we found the best holiday that suited both me and my partner. Would highly recommend the company and herself for any holiday bookings.
30 April 2026
Reply from Hays Travel - Prestatyn
Good Morning Michael
Thank you so much for your kind words, we are glad that Joanne was able to find a suitable holiday for you and your partner. I will pass this onto Joanne. We cannot wait to welcome you back into store
Kind regards
Keeley
Very helpful and quick to book the…
Very helpful and quick to book the holiday. Thanks Paula.
8 April 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Good experience with Hayes Travel.
I've been using Hayes Travel since they opened a shop in Prestatyn. As always, Paula was on the ball and quickly set me up with a second holiday with Riviera in Malta.
15 April 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Redolent customer service
16 April 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Quick and easy to book and great…
Quick and easy to book and great service, very welcoming and helpful.
16 April 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Super helpful and efficient.
Went above and beyond to get a great room and quotes for me.
15 April 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Ceris is a very knowledgeable friendly…
Ceris is a very knowledgeable friendly what else could u ask for when book a holiday
6 April 2026
Unprompted review
Reply from Hays Travel - Prestatyn
We appreciate your wonderful review! It's great to know that booking your holiday with Cerys was such a positive experience.
Excellent service as always the staff…
Excellent service as always the staff are amazing too, booking process easy and all booked again for next year
28 March 2026
Reply from Hays Travel - Prestatyn
We appreciate you sharing your positive experience. We're so happy to hear that our staff made the booking process easy and that you've booked again for next year.
Reply from Hays Travel - Prestatyn
Thank you for your feedback , much appreciated :)
A very pleasant representative
A very pleasant representative. She was informative and the cruise was bpoked at the right price .
31 March 2026
Reply from Hays Travel - Prestatyn
We appreciate you sharing your experience with us. We are so glad we could get your cruise booked for you :)
Always a good experience
Always a good experience. Didn’t have to wait for an agent, she was friendly and helpful. Will return to hays.
29 March 2026
Reply from Hays Travel - Prestatyn
Good Morning, Adele
We're so glad you had a good experience and found our agent friendly and helpful. We appreciate your intention to return to us for future bookings. We cannot wait to welcome you back into store
Kind regards
Keeley
Paula at your Prestatyn store was…
Paula at your Prestatyn store was brilliant, very helpful and knowledgeable always a pleasure to book our holidays with her.over 12 years
28 March 2026
Reply from Hays Travel - Prestatyn
Good Morning, Denise
We appreciate your kind words! It's wonderful to hear that you've consistently had such positive experiences booking holidays with us for over a decade. We cannot wait to welcome you back into store
Kind regards
Keeley
Made to feel very welcome as always
Made to feel very welcome as always. Nothing was too much trouble.
29 March 2026
Reply from Hays Travel - Prestatyn
Good Morning, Denise
We appreciate your kind review! We are so pleased that you felt welcome and that our team was helpful. We cannot wait to welcome you back into store.
Kind regards
Keeley
Keeley was superb gave us the…
Keeley was superb gave us the information and holiday we were looking for ,outstanding service
28 March 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Rob
We appreciate your fantastic review! We're so happy we could provide the information and holiday you wanted with outstanding service.
Kind regards
Hays Travel Prestatyn
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